How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty66−3.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREBrakes Plus
Surprise, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,470 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for steering & suspension repair
Clear ✕All 19 Google reviews tagged “Steering & suspension repair”
I’ve been using going to this location for years and everyone is always so nice. The work was done quickly and at a reasonable price. I will continue to use this location of brakes plus
my jeep was on its last legs. Wayne fixed it in a day. Thank you brakes plus team.
Love this place! I’ve been going here for over a decade and the guys are always nice, honest and I’m always happy with the service they offer. I prefer this shop over any other in or around Surprise!
Came to this location twice, first time was for an alignment, the customer service was phenomenal so that alone lead back here again for an oil change and still very consistent! Thank you Wayne and the guys!!
Wayne and Albert lave fantastic customer service and were very helpful. I have been a customer for over 15 years. I have referred a lot of customers to them and all my family have their cars with them. Not many places in Phoenix have the quality and experience like Wayne and Albert. I will always have them work on my cars.
Willie G & Mark, are the best, they were patient with me and my little understanding of the vehicle and did a great job at making me feel at easy.
This location has taken good care of my cars for many years, and I am always happy with their service. The folks who work there are friendly, efficient and seem competent at what they do. I would definitely recommend this location for service!
I have been utilizing the services of this Brakes Plus location for about 7 years. They have provided top notch workmanship and parts acquisitions to keep my Jeep Grand Cherokee in tip top shape. The management and desk staff are very personable and professional. I can highly recommend this Brakes Plus location.
Wayne has been operating this shop for 17 years and I have taken my vehicles there many times over the years. He is a real people person and always takes great care of his customers. Way back in 2013 I had new struts put on my car and they finally gave out. He honored the parts warranty and replaced them with no…
We love the service here! Wayne and Robert are amazing! We always feel taken care of and they don't try to rip us off! Great group of guys!
A guy name D or Debo fixed my 2008 Malibu while it was in the shop and did excellent survive everyone in there was very respectful and loved the energy thank u guys very much.
Maaaannn i dont like auto shops touching the caddy😬😬 .but its been a minute so iam skeptical about some other peoples work.but theres actually mechanics out there that still take pride in there work.and they did a good job each time .its a lil nail biting on some work .but you get what you pay for .i will back…
The management and employees at this establishment are very professional courteous and kind. Every employee that came into my vicinity greeted me. Mrs. Lana of whom I believe is the general manager, was very professional and very courteous. I generally make my own repairs such as brakes Etc. After experiencing the…
Great work very professional quick kind and courtrous
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 71 | — |
| Brakes | 62 | — |
| Wheel alignment | 31 | — |
| General repairs & maintenance | 27 | — |
| Tire rotations | 20 | — |
| Steering & suspension repair | 19 | — |
| Air & cabin filter replacement | 14 | — |
| Auto maintenance | 13 | — |
