Furniture store · Hollister, MO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%81+22.9Replies to reviews 8%86+7.1Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 15 home decoratorsiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★166 Google reviews · 24 photos
87%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brashears Furniture 4.8 out of 5 based on 166 reviews, with the owner responding to 89 percent of them. Customers frequently praise the store for knowledgeable, non-pushy sales assistance, flexible delivery services, and competitive pricing on quality pieces. However, a minority of low-star reviews criticize specific items for high prices, uncomfortable seating, and fabric durability issues that did not meet expectations.
Google rating: 4.8 out of 5 from 166 reviews (87% five-star).
Reviews on this page: 166 Google reviews (123 with written comments, 8 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 22, 2026.
Service: Home Decorator serving Hollister, Missouri.
Data from Google, last updated October 28, 2026.
Score profile vs other home decorators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Brashears FurnitureHome Decorators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brashears Furniture: 85/100 on this factor. Category median: 97.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brashears Furniture: 81/100 on this factor. Category median: 97.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brashears Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brashears Furniture: 86/100 on this factor. Category median: 93.A
86
Bar = this company · dark tick = category median.
Star ratings
166 Google reviews we collected
4.8of 5
5 stars14587%
4 stars138%
3 stars32%
2 stars42%
1 star11%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
96%praise
Praise14396%
Complaints64%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6342%
Price & value2315%
Would recommend1913%
Quality & results1611%
Speed & response149%
Communication107%
Honesty & trust43%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“That kind of customer service is hard to find these days!”
“Brashears provides great quality furniture at competitive prices.”
“Very over priced and all the couches we hard, not comfortable as we sat on many.”
“We highly recommend them to anyone looking for quality furniture that is built to last!”
“Even in Branson summer heat, they are happy to do an excellent job.”
“She was quick to respond if we had questions about anything that we were purchasing.”
“She took her time helping us decide on fabrics by explaining the fabric quality.”
“Jeri genuinely cared about making sure I got exactly what I wanted and needed for my family.”
People customers mention
Jeri17 reviews
Branson13 reviews
Carpenter10 reviews
Clara4 reviews
Thompson4 reviews
Rauch4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRylanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
They always have lots of new and exciting choices in furniture. What we have bought from them.Has held up very well.
KKristi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Love our furniture! Jeri was so helpful, she even came to our house. She brought lots of samples! If you need furniture, ask for Jeri! She does not disappoint!
AAshley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We cannot say enough good things about this furniture store and the quality of their furniture! We purchased a set of fine leather couches and recliners, a roll-top desk, and two beds from them about seven years ago, and every single piece is still in perfect condition. The craftsmanship has truly stood the test of…
KKathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have been purchasing furniture from Brashears since 2009 and the last couple of years we have had the pleasure of working with Jeri. We recently made a new purchase to update some of our furniture and she was so helpful in making suggestions on what might work for our situation. She took her time helping us…
WWayneLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Delivery crew is awesome and accommodating. Even in Branson summer heat, they are happy to do an excellent job. Very rare to find.
JJill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Karla is very nice and friendly. She is the kind of salesperson who will work with you if you’re looking for something special.
They always have lots of new and exciting choices in furniture. What we have bought from them.Has held up very well.
Response from the owner · 5 days ago
Thank you so much for the kind words and the 5 stars! We love hearing that our furniture has held up well for you. We’re always searching for fresh, exciting pieces, so we’re glad you enjoy the selection. Can’t wait to help you find your next favorite piece!
K
Kristi Hodkin3 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Love our furniture! Jeri was so helpful, she even came to our house. She brought lots of samples! If you need furniture, ask for Jeri! She does not disappoint!
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review! We're thrilled you love your new furniture. 🎉Jeri will be delighted to hear this. She takes great pride in going the extra mile, and bringing samples right to your home is exactly the kind of personal service we offer. We'll be sure to pass along your kind words! It was a pleasure helping you furnish your home, and we truly appreciate you recommending Jeri to others. Please don't hesitate to reach out if you ever need anything in the future.
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Ashley Valentine4 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We cannot say enough good things about this furniture store and the quality of their furniture! We purchased a set of fine leather couches and recliners, a roll-top desk, and two beds from them about seven years ago, and every single piece is still in perfect condition. The craftsmanship has truly stood the test of time.
Recently, we lost the keys to our roll-top desk. Even though we purchased it years ago, they were able to track down exactly which desk we had and sent us a replacement set of keys completely free of charge. That kind of customer service is hard to find these days!
They were incredibly helpful, and our experience with both their products and their customer service has been exceptional. We highly recommend them to anyone looking for quality furniture that is built to last!
Response from the owner · 2 months ago
Thank you so much for this wonderful review! It genuinely made our day to read.
We're so glad to hear that your leather couches, recliners, roll-top desk, and beds have held up beautifully after seven years, that's exactly the kind of long-term quality we aim for with every piece we sell. And we loved being able to track down your desk's key details and get you a replacement set at no charge; that's just how we believe customers should be treated, whether it's day one or year seven.
Thank you for trusting us with your furniture and for taking the time to share such a detailed and kind review. We truly appreciate your continued support and hope to help you find more pieces you'll love for years to come!
K
Kathy Griffith1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
We have been purchasing furniture from Brashears since 2009 and the last couple of years we have had the pleasure of working with Jeri. We recently made a new purchase to update some of our furniture and she was so helpful in making suggestions on what might work for our situation. She took her time helping us decide on fabrics by explaining the fabric quality. She was quick to respond if we had questions about anything that we were purchasing. We highly recommend Brashears and be sure to ask for Jeri at the Branson store.
Response from the owner · 2 months ago
Thank you so much for this wonderful review, and for being part of the Brashears family since 2009, that kind of loyalty means the world to us! We're thrilled to hear Jeri took such great care of you, from helping with fabric selections to answering all your questions along the way. We'll be sure to share your kind words with her; she'll be so happy to know her efforts made your furniture update such a positive experience. Thank you for recommending us, and we look forward to helping you again down the road. See you at the Branson store!
W
Wayne RipleyLocal Guide · 24 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Delivery crew is awesome and accommodating. Even in Branson summer heat, they are happy to do an excellent job. Very rare to find.
Response from the owner · 2 months ago
Thank you so much for this wonderful review! We're proud of our delivery team and love hearing that their hard work and positive attitude shone through, even in that Branson summer heat. We'll be sure to pass along your kind words to the crew. Thanks for choosing us, and we hope to serve you again soon!
M
Maryann Blevins7 reviewsiTotal number of Google reviews Maryann has written across all businesses on Google Maps, not just this one.
Karla was professional and took great care of us in Branson today
Response from the owner · 2 months ago
Thank you so much for the kind words! We're thrilled to hear Karla took such great care of you at our Branson store. We'll be sure to pass along your compliments to her, feedback like this really makes her day. Thanks for choosing us, and we look forward to serving you again!
J
Jill Henderson1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Karla is very nice and friendly. She is the kind of salesperson who will work with you if you’re looking for something special.
Response from the owner · 2 months ago
We really appreciate you sharing this! Karla has a real gift for connecting with customers and going the extra mile to help find exactly what they're looking for. It's great to hear that made a difference for you. Thanks so much for the review, and we hope to see you again soon!
C
Chantel Nicolay6 reviewsiTotal number of Google reviews Chantel has written across all businesses on Google Maps, not just this one.
My husband and I did a little remodel at our house and realized getting new furniture would definitely make the project even better. After going to some local stores and seeing the prices for what we wanted, we thought we would try Breshears in Branson. I was so surprised to find a better quality recliner and matching leather couch at a better price. Jeri Carpenter is amazing and so knowledgeable. She made the entire experience informational and stress free. I highly recommend checking out Breshears and letting Jeri help you; you won’t regret it.
Response from the owner · 4 months ago
Thank you so much, Chantel, for the wonderful review! We’re thrilled to hear you found exactly what you were looking for and at a great value. Remodeling your home is exciting, and we’re honored Brashears Furniture could help make the project even better.
Jeri truly cares about helping customers find the perfect pieces, and we’re so glad she made your experience informative, easy, and stress-free. We appreciate your recommendation and your kind words about our quality, pricing, and service. Enjoy your beautiful new furniture, and thank you again for choosing Brashears Furniture!
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Eric Simkins3 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Tim is the best. Great store! We have been buying from here for years!
Response from the owner · 5 months ago
Thank you so much for your kind words and for being a loyal customer through the years! We agree — Tim does a fantastic job taking care of our customers and the Branson store. We truly appreciate your continued support and look forward to helping you again soon! #HomeStartsHere #BrashearsFurniture
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Stonegate MinistriesLocal Guide · 37 reviewsiTotal number of Google reviews Stonegate has written across all businesses on Google Maps, not just this one.
New owners , same great sales & service! Karla Petricone served us with excellence with no high pressure , something you rarely see in the retail business.Highly recommend them for your next furniture purchase!
Response from the owner · 9 months ago
Thank you so much for the wonderful 5-star review! ⭐️
We truly appreciate your kind words and your support during this exciting new chapter for Brashears Furniture. We’re thrilled to hear that Karla provided excellent, no-pressure service—that’s exactly the experience we strive to offer every customer.
Thank you for the recommendation, and we look forward to helping you again with your future furniture needs!
