Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
Google reviewers rate Neill's Homestore 4.9 out of 5 based on 545 reviews, with the owner responding to 89% of feedback. Customers frequently praise the knowledgeable sales staff, friendly service, and punctual, efficient delivery teams who handle setup and removal. Recurring themes include smooth purchasing experiences and good product selection, though some low-star reviews cite delays in delivery schedules and minor issues with product durability or pricing.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
545 Google reviews we collected
Phrases our text analysis found in 430 written reviews
How often each topic comes up in the written reviews
We read 430 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fabulous customer service, professional delivery and quick.”
“We just received our delivery right on time which we appreciated.”
“The Service is top notch and customer service great.”
“I love the dining table I bought, it was a great value!”
“I highly recommend Neill’s furniture and will use them again in the future!”
“He was very knowledgeable and very helpful, answered all our questions, and never rushed us.”
“All told between the sale and delivery everything was done with excellence and integrity.”
praise complaint · found by our text analysis, Google review wording unchanged.
Our sales person was very helpful. We just received our delivery right on time which we appreciated.
Very pleased! I was given a call prior to the arrival time. They were right on time. Quickly and efficiently removed old furniture, placed new furniture, ensured the electrical parts functioning properly. Smiles and handshakes to complthe delivery. Thank you! 😊 👍
Delivery men were exceptional!! Love the furniture. Second time purchasing from them.
⭐⭐⭐⭐⭐ We worked with Levi at Neills Home Store in Branson Meadows Mall, and couldn't have been happier. He was very knowledgeable and very helpful, answered all our questions, and never rushed us. The product has been everything we expected. Highly recommend!
Thank you, everyone at Neil's home store. Wonderful place and great customer service. Very professional
The sales staff were so friendly and very helpful. The selection of furniture was great and the delivery guys were amazing. Wonderful experience.
4.9 ★★★★★ 545 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fabulous customer service, professional delivery and quick. Highly recommended!
Steve, we appreciate you sharing this feedback. We're glad our team provided professional and efficient delivery. Thank you for recommending us, it means a lot. We look forward to serving you again.
Friendly purchase and delivery. Liked selection. Will be back.
Philip, we appreciate you taking the time to share your experience. We're glad the purchase and delivery were smooth and that our selection appealed to you. We look forward to welcoming you back.
Our sales person was very helpful. We just received our delivery right on time which we appreciated.
Janet, thank you for the excellent rating. We are glad our salesperson was helpful and that your delivery arrived on time. Your feedback means a lot to our team and we look forward to serving you again.
Very pleased! I was given a call prior to the arrival time. They were right on time. Quickly and efficiently removed old furniture, placed new furniture, ensured the electrical parts functioning properly. Smiles and handshakes to complthe delivery. Thank you! 😊 👍
Cindy, thank you for the five star review. We appreciate you noting the call ahead and on time arrival. We are glad the team handled removal, setup and verified the electrical components efficiently. Your kind words about our delivery crew mean a lot. We look forward to serving you again.
I absolutely love my new sectional.
Angelic, thank you for the five star rating. We're so glad your new sectional is a perfect fit. We appreciate you sharing your feedback and hope to assist you again in the future.
Delivery men were exceptional!! Love the furniture. Second time purchasing from them.
Jodi, thank you for choosing us again and for the five star review. We are thrilled the delivery team was exceptional and that you love your furniture. We appreciate your continued support and look forward to serving you again.
Eli was great! Delivery guys were awesome as well!
Excellent furniture and customer service
Thank you, Chris. We're pleased the furniture and our customer service met your expectations. Your positive feedback motivates our team, and we look forward to serving you again.
Your delivery crew were awesome.
Anna, we appreciate you taking a moment to recognize our delivery crew. We are glad they provided excellent service. Thank you for sharing and we look forward to serving you again.
⭐⭐⭐⭐⭐ We worked with Levi at Neills Home Store in Branson Meadows Mall, and couldn't have been happier. He was very knowledgeable and very helpful, answered all our questions, and never rushed us. The product has been everything we expected. Highly recommend!
Thanks so much, Carrie. We are glad Levi was helpful and patient, and that the product met your expectations. We appreciate your recommendation and look forward to assisting you again.
Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
