Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Brass Monkey Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%99+14Replies to reviews 7%38+2.7Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Brass Monkey Plumbing

Newberg, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 15 tank installation · 5.0★ from 625 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brass Monkey Plumbing is better than 96% of tank installation.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brass Monkey Plumbing is better than 97% of tank installation.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brass Monkey Plumbing is better than 97% of tank installation.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brass Monkey Plumbing is better than 99% of tank installation.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brass Monkey Plumbing is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brass Monkey Plumbing is better than 38% of tank installation.D
38

Reviews for your job

Customers hired Brass Monkey Plumbing for 8 kinds of job.

Brass Monkey Plumbing for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Garbage disposal installation”

Norman14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This is our second use of Brass Monky Plumbing and we are as impressed with the service this time as last. Freddy was prompt, professional, and quite knowledgeable. Our issue was resolved very quickly and he explained options that would help us avoid or slow down the cause I talked with him about a couple other…

Paid $1,000+Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing leak repair
Peg11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great communication before and after the replacement! Photo of service man sent prior to arrival. On time. Great repair!

Paid $200–300Reasonable priceGarbage disposal installation
Douglas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Brass Monkey gave me a very competitive bid to relocate my kitchen sink, washing machine, water heater and two outside hose bibs. They were top notch and very professional. They showed up on time every time. I highly recommend them.

Garbage disposal installationWater heater installationService not listed
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

the work they did was expert quality and they managed their appointment schedule with great efficiency.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
NancyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had new countertops installed and needed a plumber to install the sink, garbage disposal and faucet. Nathaniel worked with us on scheduling so that we had the least amount of time out of water. He was professional, knowledgeable and went above and beyond just installing; he also cleaned up the pipework under our…

Faucet installationGarbage disposal installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

To start off, their customer service/scheduler, Aliyah, was friendly, professional, and proficient. They were able to get me an estimate, and then service within 2 days of that, in this tough scheduling market. I had two other potential plumbers (that would have been less), but were 2+ weeks out. They bill based…

Faucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nathaniel did a great job multiple times for me. His practice of giving you an estimate on site before beginning work that was not part of a bid is much appreciated! He is also willing to offer alternative solutions when they exist even when it might be at a lower cost.

Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
CindyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Garbage disposal installation
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Rating only, no written review.

Garbage disposal installation
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationGarbage disposal installation+ Punctuality+ Quality+ Professionalism

Price

$7050% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 62%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair71$340–$567
Plumbing leak detection54$99–$1.1k
Faucet installation52$450–$2.0k
Water heater installation51$1.1k–$2.4k
Toilet repair49$236–$771
Plumbing leak repair39$337–$745
Outdoor plumbing system repair30$490–$1.9k
Toilet installation30—

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