Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Brass Monkey Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%99+14Replies to reviews 7%38+2.7Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Brass Monkey Plumbing

Newberg, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 15 tank installation · 5.0★ from 625 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brass Monkey Plumbing is better than 96% of tank installation.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brass Monkey Plumbing is better than 97% of tank installation.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brass Monkey Plumbing is better than 97% of tank installation.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brass Monkey Plumbing is better than 99% of tank installation.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brass Monkey Plumbing is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brass Monkey Plumbing is better than 38% of tank installation.D
38

Reviews for your job

Customers hired Brass Monkey Plumbing for 8 kinds of job.

Brass Monkey Plumbing for shower installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Shower installation”

Ana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amazing company to use for home or business! They truly care to help out and find the issue at home. Their employee Freddy is great and knows what he is doing! Give them a try!!!

Reasonable priceShower installation
JoEllenLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Helpful with a complicated issue.

Paid $800–900Reasonable priceShower installation+ Responsiveness+ Punctuality+ Quality
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brass monkey, that funky monkey! ( beastie boys reference for millennials) guy's came out to provide an estimate. Professional, clean, clear communication. Walk through the plan and did their due diligence to make sure all the bases were covered. Above and beyond what I expected.

Reasonable priceShower installation
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing service. Professional, on time. Made sure I understood what was wrong and what were my options. This is an amazing company we would highly recommend!!

Paid $600–700Great priceToilet repairShower installation
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chris was quick to respond and prepare a detailed estimate.

Paid $1,000+Reasonable priceWater heater installationShower installationPlumbing pipe repair
Max2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’m a general contractor. After going through three different plumbers I am happy to say I will always go with Brass Monkey Plumbing first. Every member I deal with always treats my project with the same care and respect that I do. That’s number one for me, but they also back it up with knowledge, experience, and…

Reasonable priceShower installationPlumbing leak detectionToilet installation
Awie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great working with this company. Always on time, totally transparent in all dealings with them, especially impressed with their customer service.

Paid $1,000+Great priceShower installationPlumbing leak detection
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team at Brass Monkey Plumbing were wonderful to work. Their professionalism, knowledge, advice and recommendations were extremely helpful and appreciated. Our home purchase came with many necessary plumbing projects and updates and Brass Monkey took the time to do a complete house walkthrough with us. The great…

Great priceToilet repairShower installationPlumbing leak detection
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great work done efficiently and at a competitive price compared to other quotes.

Faucet installationShower installationToilet installation
WilliamLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brass Monkey Plumbing does great work and are easy to work with. From their office to their plumbers on site they do an amazing job. If you need a plumber I would definitely suggest them every time.

Faucet installationShower installationToilet installation+ Punctuality+ Quality+ Professionalism
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely the best plumbing company that we’ve ever worked with. Incredibly professional, helped brainstorm ideas for our current plumbing situation (quirky old house). We’re having a master bathroom remodel in the future and will definitely be using this company. Would highly recommend!

Faucet installationShower installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nathaniel was fantastic to work with. He was thorough, kept me informed throughout the job, and charged fair prices. He replaced the plumbing in both of my shower/tub combos with new Delta valves and pex. The original plumbing from the 70’s was polished and left cleaner and stronger than it was before. He cleaned…

Shower installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality

Price

$7050% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 62%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair71$340–$567
Plumbing leak detection54$99–$1.1k
Faucet installation52$450–$2.0k
Water heater installation51$1.1k–$2.4k
Toilet repair49$236–$771
Plumbing leak repair39$337–$745
Outdoor plumbing system repair30$490–$1.9k
Toilet installation30—

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