How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%33+2.3Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBraxton Automotive Howell Mill - European
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 835 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Braxton Automotive Howell Mill - European for 8 kinds of job.
Braxton Automotive Howell Mill - European for auto engine diagnostic
Clear ✕All 37 Google reviews tagged “Auto engine diagnostic”
The personnel at Braxton were both professionally excellent in their work and customer relations.
Very honest diagnostic. Helped me save over $600!!! Great customer service and has become my “go to”shop for my mini
I brought in my 2025 Volvo XC40 because Dyer and Dyer Volvo could not find the problem after a 3 months of working on my brand new car. Braxton isolated the problem within 15mins. We absolutely love Jason and Michea (our service advisors). They are Always professional, honest and helpful and they truly care about…
Awesome service. I had another auto shop tell me I had $5000 in repairs. Braxton reexamined my car and shared this was not the case. Great follow up and the team is fun!
I recently acquired a unicorn - it's a mint condition diesel BMW 3-series. If you want to talk about panic, it's the search for a trustworthy diesel technician in Atlanta who is NOT located OTP and who does NOT focus on emotional support pickups. **Braxton to the rescue. One of the senior members of the team, Jason,…
Thanks for providing a great experience. The customer service at Braxton Automotive is top tier and their prices are fair and reasonable.
Service was A1 and the entire team was very helpful. Fast work and good pricing.
Jason & his team are always responsive, courteous and efficient.
Great and friendly team. Customer service is always amazing and the mechanics are competent with every repair on my Volvo!
EDIT (MAY 2025): I am still servicing my VW at Braxton on Howell Mill, and I still highly recommend them! They are pleasant, offer great service, explain everything really well, and don’t push sales on you but rather give you their honest “you need to take care of this really soon” or just “keep on eye on this”…
I was so glad that I listened to my intuition and chose Braxton Automotive over any other Land Rover servicer. I looked at all the reviews and made the decision to go with them despite having spoken to two other facilities. The reviews for the others were not as good as Braxton Automotive. I thought I would have to…
Always communicative. Always professional. And always really nice!!!
I always enjoy my car service experience here. The staff is awesome and the service is great! They treat my vehicle as if it's their own. Thanks for all you do Braxton Automotive Group and keep up the the quality services you always provide. Fred S.
This is my second time taking my BMW to them. They are very responsive and honest about repairs. Glad I found them.
I wondered into this place trying to get an Emmission test and I’m forever grateful… Carrie was the Best Advisor ever. I love the electronic detailed work proposals and you just select approve for the work you want to have completed. Work was done in reasonable time and I feel the price was fair. I’m only going…
Over 15 year of satisfaction with the quality of work provided by Braxton…. Happy & Loyal Customer
Braxton Automotive is the best and most trustworthy automotive group in Atlanta. I have been going to them for 16 years and refer all of my friends and family to Braxton.
Great customer service always a pleasure!
They communicated everything clearly and promptly. Problem fixed!
Amazing customer service and quality work!
Took for 2nd opinion on 2 major check-engine light driven repair needs, after visiting dealer. Resulted in better / alternative option and price on one, and insight that the 2nd was likely not needed - but could only confirm 100% after first repair was done (later it was confirmed as not needed). Have had it back a…
I recently had a coolant leak and took my car to Braxton. They determined the radiator had a crack and was losing coolant. They replaced the radiator, coolant hose and got me back on the road by the next day! We've taken several of our cars to Braxton over the years. I can't remember exactly what were the…
Braxton is the only shop I trust with my MINI. I have had several bad experiences with a local dealership and Braxton is always there to help. I know their 100% goal is to keep my vehicle in top shape, and there is never an aggressive sales pitch, scare tactics or any other shady business practices that I have…
Excellent service with honestly and integrity!!! Always pleased with the level of quality work and professionalism!!!! Duke A Terrr,sr Great Team lead by Jason to work with!!! I have been a devoted customer for 18 years,since March 2004!!! So I highly recommend them!!!!
Braxton Automotive is my go- to place for anything car related. They are amazing and have kept my 2011 sedan running beautifully well past100k miles and beyond. They explain everything in detail and I trust them to map out what repairs are immediate and which ones I can schedule at a later date. Everyone from the…
Extremely professional and high quality service. Took care of my bmw and got me back on the road. Happy to have found a new car garage!
Great service! Ease in dropping off and picking up vehicles. Less expensive then dealerships but same quality of service.
The folks at Braxton tracked the engine light to the specific piece that needed replacement and then even suggested that it may be under warranty with the dealer, taking their doing the repair out of the equation. That’s honesty!! It was a result of an accident so I ended up using Braxton. Excellent quality and generally just nice people. A pleasure.
Not the best experience, not the worst. They charged a ton for diagnosing my car ($130), recommended additional services I didn't need, and their estimate for replacing my alternator was $600 more than the VW/Audi shop where I normally take my car. They are friendly and professional which is probably why they have…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| Auto maintenance | 82 | — |
| General repairs & maintenance | 70 | — |
| Auto engine diagnostic | 37 | — |
| Vehicle Inspection | 29 | — |
| Air & cabin filter replacement | 29 | — |
| Vehicle safety inspection | 27 | — |
| Tire rotations | 24 | — |
