Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts
Customers frequently praise the shop's friendly staff, efficient communication, and detailed digital documentation of vehicle issues. Services often include European car maintenance, diagnostics, and financing options, with many noting fair pricing and quick turnaround times. However, some low-rated reviews cite recurring issues with misdiagnoses, unresolved mechanical problems after significant repairs, and higher final costs than initially quoted.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
835 Google reviews we collected
Phrases our text analysis found in 618 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 618 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mishap was professional, polite and provided helpful communication throughout the process.”
“Excellent service fast and thorough pricing was fair”
“…em) charged her over $1100 and put her back on the road with her car still leaking profusely.…”
“I had a great experience with Braxton, quality service upon check in and efficient car service.”
“The customer service is outstanding, and the entire team is always friendly, reliable, and efficient.”
“This was a costly mistake for my daughter to bring her car here to these scammers, because I wouldn't trust them to work on a tricycle.”
“The report included photos, written descriptions, and competitive prices.”
“I will never take my car back to this place as I was deceived and over charged.”
“I highly recommend this team of professionals from client intake, technicians and beyond.”
“Based on my experience, I would not recommend Braxton Automotive.”
“Justin was very helpful in explaining what took place, best recommendations and follow up!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Braxton Automotive Howell Mill - European for 8 kinds of job. Pick one to see what they paid and said.
New to Braxton - took my 2025 BMW 330i for wiper blades. Excellent interaction with Jason. Will be back for an oil change soon!
Super friendly and helpful staff!! I didn’t have work done, but my car had broken down, and they helped me above and beyond what I expected for helping a stranded, non-customer.
First of all let me say thank you. This car was gifted to me so I am so thankful that I found such and amazing team of people who help me with the maintenance and the payment process. Mishè is sooo professional and approachable. She is awesome with people. There is another guy that was awesome the first time as…
My vehicle had a problem that seemed to be difficult to diagnose. I took it with confidence to Braxton and left it for a few days so that they can have enough time to diagnose and fixed the problem. They did not disappoint! I got the car back and so far the car is running great with no sign of the problem. Another…
I had a great experience with Braxton, quality service upon check in and efficient car service. Mishap was professional, polite and provided helpful communication throughout the process.
Great communication. Jason and the team were very responsive. The technicians were efficient. I have been a client for at least 10 years. The staff are exceptional.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| Auto maintenance | 82 | — |
| General repairs & maintenance | 70 | — |
| Auto engine diagnostic | 37 | — |
| Vehicle Inspection | 29 | — |
| Air & cabin filter replacement | 29 | — |
| Vehicle safety inspection | 27 | — |
| Tire rotations | 24 | — |
4.8 ★★★★★ 835 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
New to Braxton - took my 2025 BMW 330i for wiper blades. Excellent interaction with Jason. Will be back for an oil change soon!
Super friendly and helpful staff!! I didn’t have work done, but my car had broken down, and they helped me above and beyond what I expected for helping a stranded, non-customer.
We're happy to hear our staff could assist you when you needed it. Thank you for the positive feedback, and we hope to see you again!
Excellent service fast and thorough pricing was fair
Your positive feedback means a lot to us! We're happy to hear you were satisfied with our fast and thorough service and fair pricing. Looking forward to your next visit!
First of all let me say thank you. This car was gifted to me so I am so thankful that I found such and amazing team of people who help me with the maintenance and the payment process. Mishè is sooo professional and approachable. She is awesome with people. There is another guy that was awesome the first time as well. But everyone there is ole school professional & in this day and age. Professionalism and service is a lost art. But not at Braxton. Thank you!
We appreciate your kind words! It's fantastic to hear that Mishè and the team provided you with such a professional and approachable experience. We're glad you felt well taken care of at Braxton. Hope to see you again soon!
Everything was good including the service and curiosity.
Thank you for sharing your experience! We're happy to hear you enjoyed the service and our team's curiosity. See you next time!
10/10 service
We appreciate your perfect score! It's great to know our service met your expectations.
Good job!
We appreciate your kind words! It's wonderful to know you were satisfied with our service.
So professional and kind!
Your review made our day! We're so glad you experienced our professional and kind service. Can't wait to welcome you back!
My vehicle had a problem that seemed to be difficult to diagnose. I took it with confidence to Braxton and left it for a few days so that they can have enough time to diagnose and fixed the problem. They did not disappoint! I got the car back and so far the car is running great with no sign of the problem. Another great help was being able to finance the expensive repairs using one of Braxton's financial partners. This removed a great financial burden of having to come out of pocket to pay for unexpected car repairs in a short space of time. I had a choice of how much time I needed to make full payment and can now relax and breathe a little easier as I have several months to pay for the repairs. Thank you Braxton for doing a great job of diagnosing my car's problem and fixing it in time for me to get back to work by driving my own car.
It's wonderful to hear that Braxton was able to diagnose and fix your car's issue efficiently. We're glad our financing partners could provide some relief. Thank you for your kind words, and we hope to continue serving you well!
I had a great experience with Braxton, quality service upon check in and efficient car service. Mishap was professional, polite and provided helpful communication throughout the process.
It's wonderful to hear about your positive experience with our team! Braxton and Mishap will be pleased to know their efforts made a difference. We can't wait to welcome you back!
Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts
