How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%33+2.3Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBraxton Automotive Howell Mill - European
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 835 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Braxton Automotive Howell Mill - European for 8 kinds of job.
Braxton Automotive Howell Mill - European for auto maintenance
Clear ✕All 82 Google reviews tagged “Auto maintenance” · showing 60
I had a great experience with Braxton, quality service upon check in and efficient car service. Mishap was professional, polite and provided helpful communication throughout the process.
Braxton Automotive on Collier Road (Jason, Bobbi, Vinny & team) have maintained my Q5 for 6+ years. They are consistently prompt, efficient and spot-on with their diagnostic and repair skills — those needed today and down the road, and they are so nice! Testimony to their care of my automobile was an out of state…
I brought in my 2025 Volvo XC40 because Dyer and Dyer Volvo could not find the problem after a 3 months of working on my brand new car. Braxton isolated the problem within 15mins. We absolutely love Jason and Michea (our service advisors). They are Always professional, honest and helpful and they truly care about…
Timely and efficient. They do good work and a super service oriented.
Great customer service, and fair pricing. Highly recommend.
Always outstanding service. Thanks for the help!
They had great communication kept me up to date via text. Staff was very up front with my problem amd now my car runs like new
Provided options. Kept me informed of progress. Made sound recommendations.
First visit was a great experience! I requested an appointment online over the weekend, I missed the text early Monday morning and got a great follow up phone call. Got in the next day, they called to check in with recommendations, and I picked it up early afternoon. So relieved not to be getting the “up sell”…
I was so glad that I listened to my intuition and chose Braxton Automotive over any other Land Rover servicer. I looked at all the reviews and made the decision to go with them despite having spoken to two other facilities. The reviews for the others were not as good as Braxton Automotive. I thought I would have to…
Braxton is great. I always tell BMW owners to get their service from Braxton. I trust them implicitly.
Exceptional service on all accounts and quick, friendly easy to work with schedules . Had all my records for my Mini Cooper and new exactly what I needed done. Researched new tires and gave a fair estimate, able to get tires within a day! Very happy with Jason and his polite positive immediate service. I will return
Always communicative. Always professional. And always really nice!!!
I've been getting my vehicles serviced ar Braxton for years now. The service and communication is always professional, yet personal as if you're the only client! My car is riding great! Until next time.
Great customer service and communication.
Work done well and I was kept informed by the service advisor throughout the process
Great service and they will fight for you with your extended warranty company.
Outstanding customer service…always a joy to work with.
Great customer service. Seems to be honest about car repairs and not trying to drain your pockets.
Premium service at near-delaer prices. Everything but the fancy waiting room.
I’m always please with my service. Everyone is great. No complaints.
Over 15 year of satisfaction with the quality of work provided by Braxton…. Happy & Loyal Customer
Braxton Automotive is the best and most trustworthy automotive group in Atlanta. I have been going to them for 16 years and refer all of my friends and family to Braxton.
Routine service maintenance. Braxton’s location on Howell Mill Road has serviced my car years. Very professional administrative staff and honest mechanics. Have always treated me with the utmost respect.
Great service; wonderful people. Very attentive
Fantastic experience with Braxton automotive. They were very professional, communicative and attentive. Got an oil change and inspection done for my Audi and it was very smooth and swiftly done. Will be coming back!
My 2008 BMW is performing better than it has in quite some time
…
I took my car to 2 other places before I found Braxton Automotive. I will never take her any place else. Everyone is always friendly and helpful. They do a great job of diagnosing the problem and always let me know what needs to be fixed immediately and what can wait until next visit. They also send reminders when…
The guys and girls at Braxton Auto are awesome. Friendly and knowledgeable, I felt like extended family from the start. They always make sure my car is in tip top shape. I trust my car in their care. A++
I brought my car in to get a battery replaced and other general maintenance done. The mechanics at Braxton inserted an old battery that was also too small for my car. Immediately after putting it on the road, my car would shut down at random times, even while on the highway. This resulted in multiple danger and…
I travel 60-miles one-way to have my vehicle serviced by Braxton Automotive. They are hands down top notch in professionalism, customer service and value.
ok.... Twice I have stopped by there for quick minor repairs and the team provided EXCELLENT customer service. The whole team is super friendly, and both times they explained the problem which was at minimal and the 2nd time no cost to me. I will def. bring my cars there for major service when needed. You can…
Great staff here that are experts in their craft. Personal touch in a big city. Jason is a true professional who communicated with me throughout the initial diagnostic and repair options.
Fast, honest, & a great group of people that care about your vehicle!!! I highly recommend!
I’ve used Braxton Automotive for years!! Always an amazing experience!!
Very nice environment. Great customer service. Very satisfied with outcome.
They communicated everything clearly and promptly. Problem fixed!
Always a great experince working with the team. Upfront and honest about your vehicle. Make you feel like a part of the team in the repair decision making.....
Amazing customer service and quality work!
Fast, communicative and thorough
I’m always pleased with the service at Braxton.
Great customer service and very trustworthy
I recently had a coolant leak and took my car to Braxton. They determined the radiator had a crack and was losing coolant. They replaced the radiator, coolant hose and got me back on the road by the next day! We've taken several of our cars to Braxton over the years. I can't remember exactly what were the…
My Volvo XC90 always rides smooth after leaving. I have been a customer for over 12 years. Great team and great service, every single time!!
I've been bringing my mini Cooper to Baxter automotive for the last 5 years. The service is impeccable and they are always efficient.
Thanks for having the car serviced very quickly and smoothly.
Braxton is the only shop I trust with my MINI. I have had several bad experiences with a local dealership and Braxton is always there to help. I know their 100% goal is to keep my vehicle in top shape, and there is never an aggressive sales pitch, scare tactics or any other shady business practices that I have…
It was great they actually fixed everything even something another shop messed up. They’re definitely my go to.
Incredibly professional. Fantastic communication from start to finish. Detailed, specific reporting on what's going on with your car. Quality car care. Overall just an amazing experience
Great experience
Braxton Automotive's staff is very customer focused. The office manager Bobbi, was courteous and engaging. This made me feel comfortable and trusting as I was referred to them for service. I had some concerns about my 2016 Mini Cooper Clubman being that it has almost 100k, but Braxton checked all intervals for my…
Braxton provides knowledgeable quality personal care without the hassles of a large dealership service department. This was my first experience with them and I will definitely use them for my automotive repair and maintenance in the future.
Braxton automotive has now saved me and my car twice! My brakes on my nearly 10 year Volvo needed an emergent replacement, and then a few months later I had a flat that I needed fixed the same day. Both times Jason and the team were able to get my car inspected, fixed and returned all in one day! Their express…
Excellent! The attention was amazing and very efficient team. Jason was always giving updates about my car. They really did so much work, and from now on it's my primary car provider.
Drove my 2017 LR Disco Sport to ATL from NOLA-no issues until made it north of airport-quick engine light that went away but then lost power. Of course, Dealer had no appts. My Dad found Braxton-saw me, ran the diagnostics, found damage to air filter from critters. Fixed it, sent pictures, their app is great,…
Everyone at Braxton is very kind and professional. I always know my volvo is in good hands when I leave it with them!
They delivered what they promised with quality!
I have used Braxton for 5+ years (for two automobiles). The auto service has been outstanding, the prices are fair and the customer service is fantastic (customer service reps, technicians and manager)!
The team at Braxton Automative is outstanding. Exceptional customer service, someone always answers the phone and when they promise to call you back they actually do. Please visit them, you will get quality work for a reasonable price!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| Auto maintenance | 82 | — |
| General repairs & maintenance | 70 | — |
| Auto engine diagnostic | 37 | — |
| Vehicle Inspection | 29 | — |
| Air & cabin filter replacement | 29 | — |
| Vehicle safety inspection | 27 | — |
| Tire rotations | 24 | — |
