How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%33+2.3Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBraxton Automotive Howell Mill - European
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 835 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Braxton Automotive Howell Mill - European for 8 kinds of job.
Braxton Automotive Howell Mill - European for general repairs & maintenance
Clear ✕All 71 Google reviews tagged “General repairs & maintenance” · showing 40
Great communication. Jason and the team were very responsive. The technicians were efficient. I have been a client for at least 10 years. The staff are exceptional.
We have been using Braxton for years for BMW and Mercedes maintenance and repairs - they never disappoint.
So happy to have my x5 serviced at Braxton. They are so friendly and efficient. I like the new texting feature which saves time with communication.
This was my first time working with Braxton. Michea did a fantastic job with all of the communication and kept me in the loop throughout, which I really appreciated. She knows her stuff! And apparently, so does the rest of the team b/c they were able to fix a confusing problem with my volvo xc60 lift gate…
I brought in my 2025 Volvo XC40 because Dyer and Dyer Volvo could not find the problem after a 3 months of working on my brand new car. Braxton isolated the problem within 15mins. We absolutely love Jason and Michea (our service advisors). They are Always professional, honest and helpful and they truly care about…
Justin DeCoster was amazing! I will definitely be returning!
Highly recommend Braxton Automotive! The staff was super pleasant, professional, and took great care of my BMW X3. I was impressed by the digital inspection report they sent over - It was thorough and on par with dealership-level service. Fair pricing and great communication all around. I'll definitely be back!
Since moving to the area I have enjoyed seeing the lovely and positive messages on their sign. My experience lived up to them. They were kind professional and went above and beyond. They were completely fair and transparent with work and costs. And have me as a new and loyal customer.
Awesome service. I had another auto shop tell me I had $5000 in repairs. Braxton reexamined my car and shared this was not the case. Great follow up and the team is fun!
I truly appreciate the exceptional care, professionalism, and attention to detail that Braxton Automotive consistently provides for my BMW 7 Series. What sets them apart is not only the quality of their work, but also their willingness to share valuable knowledge and insights that help me better understand the…
This is my second time using this location. They are super professional and on top of getting your service done in a timely manner. They are very reasonable price wise. I was highly satisfied. I have a Volvo S 60 and they certified to fix European cars. They have a nice waiting area with coffee and water.I’ll be back for future services
Great customer service, and fair pricing. Highly recommend.
Great team of professionals.
Great customer service and very knowledgeable!!!!
Love the team at Braxton. Always friendly, respectful, fair and doing a little extra every time I visit. Highly recommend!
I had a positive experience at Braxton Automotive Howell Mill. The staff was friendly and took the time to explain the services my car needed. The technicians were skilled and conducted a thorough inspection. While I can't speak to the pricing, the transparency and professionalism I encountered made me feel…
I have a 2013 BMW X5 35i and when I need routine maintenance (oil changes, alignments, etc.) Braxton Automotive on Howell Mill is my only choice for service. After a recent oil change they noticed leaking oil seals and several other issues with my baby. Justin was an excellent service partner and I scheduled follow…
Braxton has been my go-to for the past few years—always exceptional service and a knowledgeable staff. Highly recommend to anyone looking for a reliable and professional experience!
Excellent customer service and the nicest folks I've ever dealt with! Thank you!
Love Love Love Braxton Automative! I have been a customer since 2015. Trustworthy! Quality OEM parts. Knowledgeable staff. Great service!
I recently acquired a unicorn - it's a mint condition diesel BMW 3-series. If you want to talk about panic, it's the search for a trustworthy diesel technician in Atlanta who is NOT located OTP and who does NOT focus on emotional support pickups. **Braxton to the rescue. One of the senior members of the team, Jason,…
Service was A1 and the entire team was very helpful. Fast work and good pricing.
Gotter Done.Jason and His Team is the best!!Thanks to you all,
Only service the Range here. Extremely professional, fast, and detailed work. Love it here, 10/10 recommend.
Jason and the entire team at Braxton were great to work with. They made it a fantastic experience from start to finish. I highly recommend them for your automotive needs.
Braxton automotive is a real outstanding shop. They’re very thorough with their car inspection and repair work. I would use the shop again for any future services.
Braxton offers excellent service, l’ve been using this service center for over 10yrs and always am impressed with the workmanship, the fair and honest work . I highly recommend Braxton.
Amazing last minute service and everyone was so nice!! I had a metal plate come loose under my SUV right down the road and it was dragging and making a horrible noise. A tow from AAA was going to take an hour and they would have taken my car across town, so I started to call repair shops off Howell Mill to see if…
EDIT (MAY 2025): I am still servicing my VW at Braxton on Howell Mill, and I still highly recommend them! They are pleasant, offer great service, explain everything really well, and don’t push sales on you but rather give you their honest “you need to take care of this really soon” or just “keep on eye on this”…
As always the staff is very friendly and professional. I will always take my cars there and recommend Braxton to friends and family.
This was my first visit. Jason checked in with me regularly on status and took the time to explain possible underlying causes of issue. The shop ultimately found a way to correct the issue through a repair, rather than with an expensive new part. Very pleased!
I've been getting my vehicles serviced ar Braxton for years now. The service and communication is always professional, yet personal as if you're the only client! My car is riding great! Until next time.
I always enjoy my car service experience here. The staff is awesome and the service is great! They treat my vehicle as if it's their own. Thanks for all you do Braxton Automotive Group and keep up the the quality services you always provide. Fred S.
Lovely group! Always feel well taken care of.
Everyone there was professional and knowledgeable.
You can always trust them to do 5 star work on your car and use the best quality possible.
We used Braxton for years for a BMW, and are thrilled they are working on Mercedes as well now. Always happy with their customer service and work.
Over 15 year of satisfaction with the quality of work provided by Braxton…. Happy & Loyal Customer
Braxton Automotive is the best and most trustworthy automotive group in Atlanta. I have been going to them for 16 years and refer all of my friends and family to Braxton.
I took my car to 2 other places before I found Braxton Automotive. I will never take her any place else. Everyone is always friendly and helpful. They do a great job of diagnosing the problem and always let me know what needs to be fixed immediately and what can wait until next visit. They also send reminders when…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| Auto maintenance | 82 | — |
| General repairs & maintenance | 70 | — |
| Auto engine diagnostic | 37 | — |
| Vehicle Inspection | 29 | — |
| Air & cabin filter replacement | 29 | — |
| Vehicle safety inspection | 27 | — |
| Tire rotations | 24 | — |
