How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%33+2.3Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBraxton Automotive Howell Mill - European
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 835 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Braxton Automotive Howell Mill - European for 8 kinds of job.
Braxton Automotive Howell Mill - European for general repairs & maintenance
Clear ✕All 71 Google reviews tagged “General repairs & maintenance” · showing 60
Great communication. Jason and the team were very responsive. The technicians were efficient. I have been a client for at least 10 years. The staff are exceptional.
We have been using Braxton for years for BMW and Mercedes maintenance and repairs - they never disappoint.
So happy to have my x5 serviced at Braxton. They are so friendly and efficient. I like the new texting feature which saves time with communication.
This was my first time working with Braxton. Michea did a fantastic job with all of the communication and kept me in the loop throughout, which I really appreciated. She knows her stuff! And apparently, so does the rest of the team b/c they were able to fix a confusing problem with my volvo xc60 lift gate…
I brought in my 2025 Volvo XC40 because Dyer and Dyer Volvo could not find the problem after a 3 months of working on my brand new car. Braxton isolated the problem within 15mins. We absolutely love Jason and Michea (our service advisors). They are Always professional, honest and helpful and they truly care about…
Justin DeCoster was amazing! I will definitely be returning!
Highly recommend Braxton Automotive! The staff was super pleasant, professional, and took great care of my BMW X3. I was impressed by the digital inspection report they sent over - It was thorough and on par with dealership-level service. Fair pricing and great communication all around. I'll definitely be back!
Since moving to the area I have enjoyed seeing the lovely and positive messages on their sign. My experience lived up to them. They were kind professional and went above and beyond. They were completely fair and transparent with work and costs. And have me as a new and loyal customer.
Awesome service. I had another auto shop tell me I had $5000 in repairs. Braxton reexamined my car and shared this was not the case. Great follow up and the team is fun!
I truly appreciate the exceptional care, professionalism, and attention to detail that Braxton Automotive consistently provides for my BMW 7 Series. What sets them apart is not only the quality of their work, but also their willingness to share valuable knowledge and insights that help me better understand the…
This is my second time using this location. They are super professional and on top of getting your service done in a timely manner. They are very reasonable price wise. I was highly satisfied. I have a Volvo S 60 and they certified to fix European cars. They have a nice waiting area with coffee and water.I’ll be back for future services
Great customer service, and fair pricing. Highly recommend.
Great team of professionals.
Great customer service and very knowledgeable!!!!
Love the team at Braxton. Always friendly, respectful, fair and doing a little extra every time I visit. Highly recommend!
I had a positive experience at Braxton Automotive Howell Mill. The staff was friendly and took the time to explain the services my car needed. The technicians were skilled and conducted a thorough inspection. While I can't speak to the pricing, the transparency and professionalism I encountered made me feel…
I have a 2013 BMW X5 35i and when I need routine maintenance (oil changes, alignments, etc.) Braxton Automotive on Howell Mill is my only choice for service. After a recent oil change they noticed leaking oil seals and several other issues with my baby. Justin was an excellent service partner and I scheduled follow…
Braxton has been my go-to for the past few years—always exceptional service and a knowledgeable staff. Highly recommend to anyone looking for a reliable and professional experience!
Excellent customer service and the nicest folks I've ever dealt with! Thank you!
Love Love Love Braxton Automative! I have been a customer since 2015. Trustworthy! Quality OEM parts. Knowledgeable staff. Great service!
I recently acquired a unicorn - it's a mint condition diesel BMW 3-series. If you want to talk about panic, it's the search for a trustworthy diesel technician in Atlanta who is NOT located OTP and who does NOT focus on emotional support pickups. **Braxton to the rescue. One of the senior members of the team, Jason,…
Service was A1 and the entire team was very helpful. Fast work and good pricing.
Gotter Done.Jason and His Team is the best!!Thanks to you all,
Only service the Range here. Extremely professional, fast, and detailed work. Love it here, 10/10 recommend.
Jason and the entire team at Braxton were great to work with. They made it a fantastic experience from start to finish. I highly recommend them for your automotive needs.
Braxton automotive is a real outstanding shop. They’re very thorough with their car inspection and repair work. I would use the shop again for any future services.
Braxton offers excellent service, l’ve been using this service center for over 10yrs and always am impressed with the workmanship, the fair and honest work . I highly recommend Braxton.
Amazing last minute service and everyone was so nice!! I had a metal plate come loose under my SUV right down the road and it was dragging and making a horrible noise. A tow from AAA was going to take an hour and they would have taken my car across town, so I started to call repair shops off Howell Mill to see if…
EDIT (MAY 2025): I am still servicing my VW at Braxton on Howell Mill, and I still highly recommend them! They are pleasant, offer great service, explain everything really well, and don’t push sales on you but rather give you their honest “you need to take care of this really soon” or just “keep on eye on this”…
As always the staff is very friendly and professional. I will always take my cars there and recommend Braxton to friends and family.
This was my first visit. Jason checked in with me regularly on status and took the time to explain possible underlying causes of issue. The shop ultimately found a way to correct the issue through a repair, rather than with an expensive new part. Very pleased!
I've been getting my vehicles serviced ar Braxton for years now. The service and communication is always professional, yet personal as if you're the only client! My car is riding great! Until next time.
I always enjoy my car service experience here. The staff is awesome and the service is great! They treat my vehicle as if it's their own. Thanks for all you do Braxton Automotive Group and keep up the the quality services you always provide. Fred S.
Lovely group! Always feel well taken care of.
Everyone there was professional and knowledgeable.
You can always trust them to do 5 star work on your car and use the best quality possible.
We used Braxton for years for a BMW, and are thrilled they are working on Mercedes as well now. Always happy with their customer service and work.
Over 15 year of satisfaction with the quality of work provided by Braxton…. Happy & Loyal Customer
Braxton Automotive is the best and most trustworthy automotive group in Atlanta. I have been going to them for 16 years and refer all of my friends and family to Braxton.
I took my car to 2 other places before I found Braxton Automotive. I will never take her any place else. Everyone is always friendly and helpful. They do a great job of diagnosing the problem and always let me know what needs to be fixed immediately and what can wait until next visit. They also send reminders when…
The guys and girls at Braxton Auto are awesome. Friendly and knowledgeable, I felt like extended family from the start. They always make sure my car is in tip top shape. I trust my car in their care. A++
Great Customer Service and very professional. They save me a lot of money.
Amazing customer service and quality work!
Excellent experience, very professional and my issues were taken care of in a timely manner. Complete brake system and belt replacement.
I recently had a coolant leak and took my car to Braxton. They determined the radiator had a crack and was losing coolant. They replaced the radiator, coolant hose and got me back on the road by the next day! We've taken several of our cars to Braxton over the years. I can't remember exactly what were the…
Thanks for having the car serviced very quickly and smoothly.
Braxton is the only shop I trust with my MINI. I have had several bad experiences with a local dealership and Braxton is always there to help. I know their 100% goal is to keep my vehicle in top shape, and there is never an aggressive sales pitch, scare tactics or any other shady business practices that I have…
Incredibly professional. Fantastic communication from start to finish. Detailed, specific reporting on what's going on with your car. Quality car care. Overall just an amazing experience
Braxton Automotive provided excellent vehicle service repairs along with excellent customer service at my most recent visit. My vehicle was in and out in a timely manner with all necessary repairs. I really appreciate the professionalism and quality work.
I highly recommend trusting Braxton Automotive's with your vehicle. They do an amazing job and their customer service is great! They knew I was worried and wanted my car to run smoothly and they reassured me that they would do everything they can to make sure this process is as smooth as possible. Having car issues…
I have used Braxton for 5+ years (for two automobiles). The auto service has been outstanding, the prices are fair and the customer service is fantastic (customer service reps, technicians and manager)!
Point blank, do not take your car here. I’m not sure why there are so many good reviews. Unless Braxton picks and chooses who they screw over or none of these people ever getting a second opinion I’m not sure why they would ever recommend them to someone. My husband and I took our LR4 to Braxton for a diagnostics…
I have been using Braxton Automotive for about 5 years now. Always very honest about the work and fairly priced. Understood European cars are not the easiest and cheapest to work on, but that's something you know when buying one. Highly recommend them to others
Braxton Automotive is my go- to place for anything car related. They are amazing and have kept my 2011 sedan running beautifully well past100k miles and beyond. They explain everything in detail and I trust them to map out what repairs are immediate and which ones I can schedule at a later date. Everyone from the…
Braxton have always been very professional in assisting me with my car repairs. Will always provide me with what is needed to maintain the up keep of my car. Their work is very satisfactory. I trust them with my car maintenance.
Extremely professional and high quality service. Took care of my bmw and got me back on the road. Happy to have found a new car garage!
Great service! Ease in dropping off and picking up vehicles. Less expensive then dealerships but same quality of service.
I’ve been taking my car here for 5 years now. Honestly this is best place I’ve gone to service my BMW. The staff is very professional and they always get the job done in a timely manner. They are also honest on what repairs need to be done to ensure your car runs smoothly. Thank you Braxton Automotive!
The folks at Braxton tracked the engine light to the specific piece that needed replacement and then even suggested that it may be under warranty with the dealer, taking their doing the repair out of the equation. That’s honesty!! It was a result of an accident so I ended up using Braxton. Excellent quality and generally just nice people. A pleasure.
Braxton Automotive group have serviced my Land Rover for several years and they continue to remain professional and knowledgeable about your vehicle. Service appointment times are always on time when scheduled. I appreciate the feedback and input that I have received from Bobbi during this service visit! Braxton should be your go to when you need service!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| Auto maintenance | 82 | — |
| General repairs & maintenance | 70 | — |
| Auto engine diagnostic | 37 | — |
| Vehicle Inspection | 29 | — |
| Air & cabin filter replacement | 29 | — |
| Vehicle safety inspection | 27 | — |
| Tire rotations | 24 | — |
