How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%33+2.3Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBraxton Automotive Howell Mill - European
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 835 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Braxton Automotive Howell Mill - European for 8 kinds of job.
Braxton Automotive Howell Mill - European for oil change
Clear ✕All 89 Google reviews tagged “Oil change”
Everything was good including the service and curiosity.
Braxton automative is the best and always does the right thing. The service is incredible! They made a very minor, and understandable mistake on my wife’s Volvo during an oil change. I brought the car in and they immediately owned up to it and prioritized it at no charge and had me back on the road in no time. No…
So happy to have my x5 serviced at Braxton. They are so friendly and efficient. I like the new texting feature which saves time with communication.
Braxton Automotive on Collier Road (Jason, Bobbi, Vinny & team) have maintained my Q5 for 6+ years. They are consistently prompt, efficient and spot-on with their diagnostic and repair skills — those needed today and down the road, and they are so nice! Testimony to their care of my automobile was an out of state…
Always appreciate the staff! Very helpful- and a discount was applied.
Customer service is always top notch, professional and courteous. Staff is knowledgeable and work is done quickly and competently.
Friendly, professional and honest advoce
This is my second time using this location. They are super professional and on top of getting your service done in a timely manner. They are very reasonable price wise. I was highly satisfied. I have a Volvo S 60 and they certified to fix European cars. They have a nice waiting area with coffee and water.I’ll be back for future services
Great customer service, and fair pricing. Highly recommend.
Great customer service and very knowledgeable!!!!
In a word?? AWESOME!!! This was one of the best experiences I've had with an automotive shop. And we all know how painful that can be! Michae, Chuck, Jason, & another gentleman that I can't remember his name, were fantastic!!! They all truly went above & beyond to help me. You will NOT be disappointed with the…
Great customer service. Went twice in one week. Each time the turnaround for repairs were quick and seamless. Prices are great and the entire staff is very knowledgeable about cars and repairs. First time at this location. Took my Nissan to Braxton’s other shop for years. Special shout out to Jason!!!
I have a 2013 BMW X5 35i and when I need routine maintenance (oil changes, alignments, etc.) Braxton Automotive on Howell Mill is my only choice for service. After a recent oil change they noticed leaking oil seals and several other issues with my baby. Justin was an excellent service partner and I scheduled follow…
Lets start with the energy as you enter then overtaken by great music accompanying with great knowledgeable work my review history is short because I'm not taking time to review unless I'm made and that's exactly what happened with Braxton auto my new go to mechanic!
Braxton has been my go-to for the past few years—always exceptional service and a knowledgeable staff. Highly recommend to anyone looking for a reliable and professional experience!
We appreciate your honesty. We came in for one service and were informed we didn't need it! We will definitely be using Braxton Automotive for all future services. 🙌
Love Love Love Braxton Automative! I have been a customer since 2015. Trustworthy! Quality OEM parts. Knowledgeable staff. Great service!
Always outstanding service. Thanks for the help!
I recently acquired a unicorn - it's a mint condition diesel BMW 3-series. If you want to talk about panic, it's the search for a trustworthy diesel technician in Atlanta who is NOT located OTP and who does NOT focus on emotional support pickups. **Braxton to the rescue. One of the senior members of the team, Jason,…
Everyone was beyond helpful with genuine smiles and eagerness to please. I felt like I was at Disney with their customer service and attention to details!
Braxton Automotive on Howell Mill is the only place I trust with our family cars. They’ve been taking care of us for over 15 years, and their team has always been professional, honest, and reliable. It’s rare to find a shop with this level of integrity and consistency. Highly recommend them!
Only service the Range here. Extremely professional, fast, and detailed work. Love it here, 10/10 recommend.
Outstanding service! I love this place!
Great customer service
Great and friendly team. Customer service is always amazing and the mechanics are competent with every repair on my Volvo!
EDIT (MAY 2025): I am still servicing my VW at Braxton on Howell Mill, and I still highly recommend them! They are pleasant, offer great service, explain everything really well, and don’t push sales on you but rather give you their honest “you need to take care of this really soon” or just “keep on eye on this”…
As always the staff is very friendly and professional. I will always take my cars there and recommend Braxton to friends and family.
Braxton is great. I always tell BMW owners to get their service from Braxton. I trust them implicitly.
Exceptional service on all accounts and quick, friendly easy to work with schedules . Had all my records for my Mini Cooper and new exactly what I needed done. Researched new tires and gave a fair estimate, able to get tires within a day! Very happy with Jason and his polite positive immediate service. I will return
Always communicative. Always professional. And always really nice!!!
I've been getting my vehicles serviced ar Braxton for years now. The service and communication is always professional, yet personal as if you're the only client! My car is riding great! Until next time.
Fast, timely, reasonably priced and very friendly staff. We definitely recommend Braxton!
I always enjoy my car service experience here. The staff is awesome and the service is great! They treat my vehicle as if it's their own. Thanks for all you do Braxton Automotive Group and keep up the the quality services you always provide. Fred S.
Braxton was great from beginning to finish with my oil change. The appointment was easy to schedule and they got me car into the shop within 2 days of my phone call. I have had my car serviced here for years. Braxton Automotive is a great place that has fair prices and operates with integrity. I would highly…
This is my second time taking my BMW to them. They are very responsive and honest about repairs. Glad I found them.
You can always trust them to do 5 star work on your car and use the best quality possible.
Great service.. but a car wash would be perfect after spending a certain amount.
I needed my oil changed. Braxton always does a good job!
Jason, Bobby and the ENTIRE Braxton Automotive team on Howell Mill Rd are ALWAYS incredible!! Their customer service is second to none. They may not give me the best news about my car sometimes, but I appreciate their honesty, knowledge and delivery of their findings. Please keep up the great work!
Wouldn’t take my car anywhere else in Atlanta. Fast, professional, and a delight. The place for your Range, BMW maintenance.
Fast and quality service.
I’m always please with my service. Everyone is great. No complaints.
First time here for an oil change and inspection. They completed the work in the amount of time they said and were very thorough. I will be back.
Over 15 year of satisfaction with the quality of work provided by Braxton…. Happy & Loyal Customer
Braxton Automotive is the best and most trustworthy automotive group in Atlanta. I have been going to them for 16 years and refer all of my friends and family to Braxton.
Great service; wonderful people. Very attentive
I took my car to 2 other places before I found Braxton Automotive. I will never take her any place else. Everyone is always friendly and helpful. They do a great job of diagnosing the problem and always let me know what needs to be fixed immediately and what can wait until next visit. They also send reminders when…
Amazon service don’t hesitate!!
Awesome!
You ever watch The Big Lebowski? You know the part where Maude is insistent on The Dude seeing the doctor to make sure he’s okay? “Please see him, Jeffery. He’s a good man and thorough.” Well Braxton Automotive is the doctor, and the dude is the car. Afterwards, you’ll be wanting to smoke a pinner and blast CCR’s…
Amazing customer service and quality work!
Quick service, fixed an issue with my tire that I didn’t know about .
I've been bringing my mini Cooper to Baxter automotive for the last 5 years. The service is impeccable and they are always efficient.
Braxton Automotive's staff is very customer focused. The office manager Bobbi, was courteous and engaging. This made me feel comfortable and trusting as I was referred to them for service. I had some concerns about my 2016 Mini Cooper Clubman being that it has almost 100k, but Braxton checked all intervals for my…
Braxton Automotive provided excellent vehicle service repairs along with excellent customer service at my most recent visit. My vehicle was in and out in a timely manner with all necessary repairs. I really appreciate the professionalism and quality work.
Braxton automotive has now saved me and my car twice! My brakes on my nearly 10 year Volvo needed an emergent replacement, and then a few months later I had a flat that I needed fixed the same day. Both times Jason and the team were able to get my car inspected, fixed and returned all in one day! Their express…
Excellent! The attention was amazing and very efficient team. Jason was always giving updates about my car. They really did so much work, and from now on it's my primary car provider.
Everyone at Braxton is very kind and professional. I always know my volvo is in good hands when I leave it with them!
They delivered what they promised with quality!
Ability to squeeze me in next day and have me out the door before lunch was done impressive. Full inspection with photographs emailed to me with future concerns or recommendations was nice as well. Competitively priced.
The team at Braxton Automative is outstanding. Exceptional customer service, someone always answers the phone and when they promise to call you back they actually do. Please visit them, you will get quality work for a reasonable price!
Braxton Automotive is my go- to place for anything car related. They are amazing and have kept my 2011 sedan running beautifully well past100k miles and beyond. They explain everything in detail and I trust them to map out what repairs are immediate and which ones I can schedule at a later date. Everyone from the…
Great service! Ease in dropping off and picking up vehicles. Less expensive then dealerships but same quality of service.
The folks at Braxton tracked the engine light to the specific piece that needed replacement and then even suggested that it may be under warranty with the dealer, taking their doing the repair out of the equation. That’s honesty!! It was a result of an accident so I ended up using Braxton. Excellent quality and generally just nice people. A pleasure.
Braxton Automotive group have serviced my Land Rover for several years and they continue to remain professional and knowledgeable about your vehicle. Service appointment times are always on time when scheduled. I appreciate the feedback and input that I have received from Bobbi during this service visit! Braxton should be your go to when you need service!
Had a great experience at Braxton as a first time customer. Bobby at the service desk was able to get me on the calendar around my busy schedule. My tech consultant Maurice was personable and welcoming, asked how I was doing and made sure that my XC90 was taken care of and had no other issues for me to worry about.…
Terrible experience and took forever to get a simple oil change. They serviced the person who showed up after me first, makes zero sense. No communication on my vehicle via the point check and they didnt even inflate my tires. I will not be back. Awful customer service. I would leave zero stars if that was an option.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| Auto maintenance | 82 | — |
| General repairs & maintenance | 70 | — |
| Auto engine diagnostic | 37 | — |
| Vehicle Inspection | 29 | — |
| Air & cabin filter replacement | 29 | — |
| Vehicle safety inspection | 27 | — |
| Tire rotations | 24 | — |
