iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★217 Google reviews · 54 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bray Electrical 5.0 out of 5 based on 217 reviews, noting that the owner responded to 81% of feedback. Customers frequently praise the company for punctuality, clear communication, and fair pricing during services like panel upgrades, outlet installations, and charger repairs. Technicians are described as professional and thorough, often explaining processes and providing detailed estimates. The primary criticism involves inconsistent communication regarding amended quotes, with one customer citing a lack of follow-up after an initial successful project.
Google rating: 5.0 out of 5 from 217 reviews (99% five-star).
Reviews on this page: 217 Google reviews (204 with written comments, 16 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 19, 2026.
Service: Electrician serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bray ElectricalElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bray Electrical: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bray Electrical: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bray Electrical: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bray Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
217 Google reviews we collected
5.0of 5
5 stars21599%
4 stars00%
3 stars00%
2 stars21%
1 star00%
Praise vs complaints
Phrases our text analysis found in 204 written reviews
99%praise
Praise41399%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2829%
Reasonable6467%
Overpriced00%
Not sure33%
$383-20% vs typical electricians
Middle half of what 80 customers paid ($228–$817) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12229%
Speed & response9824%
Quality & results6816%
Would recommend5413%
Communication4110%
Price & value225%
Honesty & trust113%
What customers talk about
We read 204 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, knowledgeable, and efficient, and the repair was done right.”
“Matthew came out today and quickly replaced our fan.”
“I highly recommend Matthew and Bray Electrical for excellent service!”
“Highly recommend asking for Justin if you get lucky enough!”
“He was very knowledgeable and awesome in explaining the process.”
“Their price was reasonable and middle of the road as far as other quotes I got.”
“Scheduling was easy and they were upfront in telling me it would take 2 days and they would do their best to have me without power for the least amount of time.”
People customers mention
Josh16 reviews
Matt8 reviews
Matthew5 reviews
Hampton5 reviews
Leyton5 reviews
Justin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bray Electrical for 8 kinds of job. Pick one to see what they paid and said.
Beth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We’ve used Bray several times and always had good experiences. Matthew came out today and quickly replaced our fan. I appreciate his foresight to reach out about the issue before arriving so that he had everything he needed to make the repair in one visit.
Paid $1–500Reasonable priceFan installation
MeiaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Matthew G. with Bray Electrical did a GOLDEN job splicing the charger cord on my golf cart charger. He was professional, knowledgeable, and efficient, and the repair was done right. I highly recommend Matthew and Bray Electrical for excellent service!
Paid $1–500Reasonable price
Stephen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Justin went above and beyond. Highly recommend asking for Justin if you get lucky enough! I live in a historic 1920s building with lots of plaster and complexities behind the walls... Justin was a pro. Expert skills plus gentle and professional composure. Really great work all around. Thank you!
Patrick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Justin was fantastic. He provided us with clear guidance on the process from testing through diagnostics and recommendations. Throughout the process he provided clear estimates on costs. From beginning to end, I had confidence that they were being straightforward with me on options. It was an exceptional experience…
Heather6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Matthew was great and was able to help get all our electrical issues addressed. He came in the timeframe that I had scheduled and he even cleaned up after his work was complete.
Spencer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Justin and John were very helpful. They were able to fix our issue within 30 minutes. Highly recommend them and Bray Electric
We’ve used Bray several times and always had good experiences. Matthew came out today and quickly replaced our fan. I appreciate his foresight to reach out about the issue before arriving so that he had everything he needed to make the repair in one visit.
Price assessment: Reasonable price
Price: $1–500
Services: Fan installation
Response from the owner · 4 days ago
Really appreciate the continued trust! Matthew takes real pride in reaching out ahead of time to come prepared, and knocking out the fan replacement in a single visit is exactly what we aim for. We appreciate you choosing Bray Electrical!
Meia M.Local Guide · 25 reviewsiTotal number of Google reviews Meia has written across all businesses on Google Maps, not just this one.
Matthew G. with Bray Electrical did a GOLDEN job splicing the charger cord on my golf cart charger. He was professional, knowledgeable, and efficient, and the repair was done right. I highly recommend Matthew and Bray Electrical for excellent service!
Price assessment: Reasonable price
Price: $1–500
Response time: 0–1 hr
Response from the owner · 4 days ago
Really appreciate you sharing this and the recommendation! Matthew takes real pride in being professional, knowledgeable, and efficient, and splicing that golf cart charger cord right the first time is exactly the kind of work we aim for. We appreciate you choosing Bray Electrical!
Stephen Loukellis6 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Justin went above and beyond. Highly recommend asking for Justin if you get lucky enough! I live in a historic 1920s building with lots of plaster and complexities behind the walls... Justin was a pro. Expert skills plus gentle and professional composure. Really great work all around. Thank you!
Really appreciate you sharing this and the recommendation! Justin takes real pride in going above and beyond, and navigating a 1920s historic building with plaster walls and hidden complexities takes real expertise paired with that gentle, professional composure. We appreciate you choosing Bray Electrical!
Claudia Delva9 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
I have to give Justin his flowers on his professionalism and quick service. He was very knowledgeable and awesome in explaining the process. Thank you Brady for having him apart of team!!!!
Response from the owner · 2 weeks ago
Really appreciate you sharing this! Justin takes real pride in professionalism, quick service, and walking customers through the process clearly. So glad he's part of the team here. We appreciate you choosing Bray Electrical!
Matt Dixoncarter5 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
We needed some work done on our fuse box and a couple other areas in order to sell our condo. Eric from Bray Electrical took care of everything including one extra issue to came up while he was there (coincidentally not because of him). He was friendly and did clean and efficient work.
Response from the owner · 3 weeks ago
Really appreciate you sharing this! Eric takes real pride in friendly, clean, efficient work, and handling that extra issue on the spot is just how he does things. So glad we could help you get everything sorted before the sale. We appreciate you choosing Bray Electrical!
Patrick Hastie2 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Justin was fantastic. He provided us with clear guidance on the process from testing through diagnostics and recommendations. Throughout the process he provided clear estimates on costs. From beginning to end, I had confidence that they were being straightforward with me on options. It was an exceptional experience and I highly recommend Justin and the Bray team to anyone looking for someone to help them demystify and resolve electrical problems.
Really appreciate you sharing this and the recommendation! Justin takes real pride in giving clear guidance, straightforward estimates, and demystifying every step of the process. We appreciate you choosing Bray Electrical!
Heather Matheson6 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Matthew was great and was able to help get all our electrical issues addressed. He came in the timeframe that I had scheduled and he even cleaned up after his work was complete.
Really appreciate you sharing this! Matthew takes real pride in showing up on time, tackling every issue, and cleaning up after himself, and it's great to hear that came through. We appreciate you choosing Bray Electrical!
Spencer Lewis8 reviewsiTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
Justin and John were very helpful. They were able to fix our issue within 30 minutes. Highly recommend them and Bray Electric
Price assessment: Great price
Price: $1–500
Response from the owner · 2 months ago
Thanks so much for the recommendation! Justin and John are a great team, and knocking out that fix in 30 minutes is exactly the quick turnaround we aim for. We appreciate you choosing Bray Electrical!
Isabel SuarezLocal Guide · 95 reviewsiTotal number of Google reviews Isabel has written across all businesses on Google Maps, not just this one.
No issues with the 1st project, but horrible communication the 2nd to the point I will not use them again.
All timestamped via an email chain and text messages:
June 24 : Appt with Bray Electrical, estimate provided later that afternoon
June 25 : I asked for an amended quote, was told "I should recieve it shortly" -- never came
June 26 : I followed up asking for the ammended quote, was told it will be sent over, was texting the technician no replies to my questions -- never came
June 30 : was told I would get a quote by the end of the week -- never came
July 12 : Quote never came -- I sent an email expressing my disappointment at the communication and that I would be reaching out to companies.
July 23 : No response of any kind has been made to my email. No apologies, no accountability. Nothing.
Response from the owner · 3 months ago
Hi Isabel, truly sorry for this experience. We are researching and will be in touch with a resolution. Thank you
Cris ParhamLocal Guide · 19 reviewsiTotal number of Google reviews Cris has written across all businesses on Google Maps, not just this one.
I worked with Reese, Mike, David, and Omar and had a good experience from start to finish. I got a panel upgrade. Mike was sales and Reese was the project manager. They both walked me through the work that needed to be done in great detail and sent me the estimate to look over afterwards. Scheduling was easy and they were upfront in telling me it would take 2 days and they would do their best to have me without power for the least amount of time. Reese came out the 1st day of work and went over everything with David and Omar, who did the work. David and Omar were very professional and knowledgeable. I felt safe and comfortable with them doing the work. They answered every question I had and went over the work to ensure it was all done correctly. Reese and Mike gave me their personal numbers, just in case I needed something. Reese came back out himself to fix an outlet that wasn’t working after the work had been done. Their price was reasonable and middle of the road as far as other quotes I got. The inspector commented on the good work that was done. They were helpful, understanding, and easy to work with for such a big project. I would recommend and use them again myself.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Really appreciate you sharing this detailed feedback and the recommendation! A panel upgrade is a big project with a lot of moving parts, and it's great to hear Reese, Mike, David, and Omar all delivered from the estimate to scheduling to the final walkthrough. Even coming back out to fix that outlet after the fact is exactly the standard we hold ourselves to. Nice to hear the inspector took notice too. We really appreciate you choosing Bray Electrical!
