kay jeffries
Review from Google · view on GoogleSuper nice, friendly, and helpful! Jumped right up and was eager to help and find what we needed. Very reasonable and great quality! 👍👍
Brewer Carpet One Floor & Home
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%76+21.5Replies to reviews 8%66+5.4Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 108 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 15%
4.8 ★★★★★ 113 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
Oct 2026latest review
Brewer Carpet One Floor & Home at a glance
Google reviewers rate Brewer Carpet One Floor & Home 4.8 out of 5 based on 113 reviews, with the owner responding to 92% of them. Customers frequently cite helpful staff, competitive pricing, and professional installation services for carpet, tile, and vinyl. Recurring themes include punctual scheduling, effective communication throughout projects, and flexible assistance with material selection. However, a small number of low-star reviews describe unresolved installation defects, missed appointments, and a lack of follow-up communication regarding repair requests.
- Google rating: 4.8 out of 5 from 113 reviews (95% five-star).
- Reviews on this page: 113 Google reviews (98 with written comments, 11 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 24, 2026.
- Service: Carpet Cleaning serving Stillwater, Oklahoma.
Data from Google, last updated October 25, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brewer Carpet One Floor & Home: 85/100 on this factor. Category median: 96.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brewer Carpet One Floor & Home: 76/100 on this factor. Category median: 97.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brewer Carpet One Floor & Home: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brewer Carpet One Floor & Home: 66/100 on this factor. Category median: 72.B
66
Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
- 5 stars10795%
- 4 stars22%
- 3 stars00%
- 2 stars00%
- 1 star44%
Praise vs complaints
Phrases our text analysis found in 98 written reviews
- Praise16494%
- Complaints106%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6537%
- Quality & results3721%
- Would recommend2313%
- Speed & response2112%
- Price & value1710%
- Communication95%
- Honesty & trust21%
What customers talk about
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were super friendly and helped me out with just what I needed.”
“Ron, John and Allen came to install and did a wonderful job and were extremely kind gentleman.”
“Sloppy, shady stuff.”
“I would definitely recommend Brewer's to anyone looking to do a little remodeling.”
“Sadly do not recommend this company.”
“They are always quick to get the job done right, knowledgeable, and so great about communicating with us!”
“The delay in communication or plain lack of communication to get this fixed has now been ongoing for over a year.”
“The carpet is beautiful, the pricing is reasonable and the team at Brewer is the best.”
“They were very communicative throughout the whole process.”
“You get honest answers to your questions and the prices have always been reasonable.”
People customers mention
- Matt 16 reviews
- Allen 5 reviews
- Goodwin 5 reviews
- Mike 4 reviews
- Brewers 3 reviews
- Tom 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
kay9 hours ago★★★★★
Super nice, friendly, and helpful! Jumped right up and was eager to help and find what we needed. Very reasonable and great quality! 👍👍
kansas1985Local Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Had a small project. They were super friendly and helped me out with just what I needed.
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We were very happy with the service we received. Matt was very helpful in helping us choose the correct flooring for our house.
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Excellent customer service and quality products. Could not be happier with my experience with them. Highly recommend.
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
6 star if I could place them. Matt was a great sales person to work with. They got my project done on a quick time frame. They were very communicative throughout the whole process. They went over and beyond for me. They will for you as well!
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
We wanted to love our flooring that was put in almost 3 years ago now but after poor install and repeated attempts to fix we are still left with cracks and cheap patch jobs. The delay in communication or plain lack of communication to get this fixed has now been ongoing for over a year. Sadly do not recommend this company.
Photos
Customer reviews
4.8 ★★★★★ 113 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
kansas1985Local Guide · 18 reviewsTotal number of Google reviews kansas1985 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a small project. They were super friendly and helped me out with just what I needed.
Response from the owner · 7 months ago
We appreciate you sharing your experience. It's wonderful to know that our team was able to assist you with your project and offer the support you required. We appreciate your feedback, and we look forward to the opportunity to work with you again in the future!
Linda Holbrook4 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe were very happy with the service we received. Matt was very helpful in helping us choose the correct flooring for our house.
Response from the owner · 7 months ago
Thank you for sharing, Linda. It's good to know that Matt was able to help you choose the flooring that suits your home. We appreciate your feedback, as it inspires us to maintain our commitment to quality service.
James Atkins3 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service and quality products. Could not be happier with my experience with them. Highly recommend.
Response from the owner · 9 months ago
Thank you for the great review, James! We’re glad to hear you were happy with both our customer service and the quality of our products. Your recommendation truly means a lot to our team at Brewer Carpet One Floor & Home. We appreciate you choosing us!
Justin Pelkey3 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google6 star if I could place them. Matt was a great sales person to work with. They got my project done on a quick time frame. They were very communicative throughout the whole process. They went over and beyond for me. They will for you as well!
Response from the owner · a year ago
Thank you, Justin! We’re thrilled to hear that Matt and the team went above and beyond to make your experience a great one. Your “6-star” feedback truly means a lot to us! We appreciate your trust and look forward to helping with future projects.
Megan Bayliff1 reviewTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe wanted to love our flooring that was put in almost 3 years ago now but after poor install and repeated attempts to fix we are still left with cracks and cheap patch jobs. The delay in communication or plain lack of communication to get this fixed has now been ongoing for over a year. Sadly do not recommend this company.
Response from the owner · a year ago
Hi Megan, we’re very sorry to hear about your experience and the frustrations you’ve had with communication and installation issues. This is not the level of service we strive to provide. We hope our meeting with you next week will allow us to find a proper resolution. Thank you for bringing this to our attention.
Mo Wassell8 reviewsTotal number of Google reviews Mo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis experience has been fabulous from beginning to end. Choosing the flooring we wanted was helped so much by the personal experience of the manager, and then when it was time to begin the installation they were so knowledgeable, so helpful, and so very professional. I cannot recommend them highly enough. Thank you, guys, for all you did. We are beyond delighted.
Response from the owner · a year ago
Thank you for sharing such kind words, Mo! We’re thrilled to hear how smooth and positive your experience was from start to finish. It means a lot to know our team’s expertise and professionalism made such a difference. We truly appreciate your recommendation and are so glad you're delighted with your new floors from Brewer Carpet One!
Nick Cook6 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrewer Carpet One and their manager, JB always knock it out of the park for us. We are over the moon about our brand new gym flooring! They are always quick to get the job done right, knowledgeable, and so great about communicating with us!
Response from the owner · a year ago
Thank you, Nick! We’re glad to hear how happy you are with your new gym flooring! JB and the team always strive to deliver top-notch service, and it’s great to know their expertise and communication made a difference. We truly appreciate your continued trust and kind words!
LaRuth Mackey4 reviewsTotal number of Google reviews LaRuth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recently had tile installed in my living room. The staff was very helpful in assisting me with the decision as to the type of flooring that would be best for my project. After I decided on tile the staff walked me through the process of selecting my tile and scheduling the work. The work was done in a timely manner, and all the people who assisted me were very professional. I would certainly recommend Brewer’s to my friends for their flooring needs.
Response from the owner · a year ago
Thank you, LaRuth! We’re so glad to hear you had a great experience from start to finish with your tile installation. It’s wonderful to know our team was helpful, professional, and made the process smooth and timely. Your recommendation means so much to us—thank you for trusting Brewer Carpet One with your flooring project!
Sharon Kaiser4 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent to Brewer's to look for kitchen flooring and carpet for my house. Matt was more than helpful and made it easy to select materials and colors for both. Ron, John and Allen came to install and did a wonderful job and were extremely kind gentleman. I would definitely recommend Brewer's to anyone looking to do a little remodeling.
Response from the owner · a year ago
Hi Sharon, thank you for your 5-star rating and the positive feedback. It's wonderful to hear that Matt and our installation team successfully helped you with your kitchen flooring and carpet selection. We aim to deliver top-notch service, and we're pleased that we met your expectations. Your recommendation is truly valued. Thank you for selecting us!
Business details
- Address: 1506 E 6th Ave, Stillwater, OK 74074
- Phone: (405) 334-4641
- Website: brewercarpet.com
- Service area: Stillwater, OK