Shayne BarnesLocal Guide · 157 reviewsTotal number of Google reviews Shayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelped us get through a tough situation with grace. TY
Bridgewater Veterinary Clinic
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%71+17.2Value 14%63+8.9Replies to reviews 7%23+1.6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 113 veterinariansPosition by Experts Score among all companies we track in this category. · better than 32%
4.7 ★★★★★ 170 Google reviews · 13 photos
88%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
Oct 2026latest review
Bridgewater Veterinary Clinic at a glance
Google reviewers rate Bridgewater Veterinary Clinic 4.7 out of 5 based on 170 reviews. Many customers praise the compassionate care, professional demeanor, and thorough communication provided during appointments, noting that staff often accommodate nervous pets and explain treatments clearly. However, recurring criticisms in lower-rated reviews highlight issues with scheduling reliability, appointment cancellations, and perceived rudeness from front desk personnel. Some clients also mention that pricing is higher than expected, though many consider the cost justified by the quality of service.
- Google rating: 4.7 out of 5 from 170 reviews (88% five-star).
- Reviews on this page: 170 Google reviews (98 with written comments, 8 with photos).
- Owner responses: the business replied to 18% of reviews.
- Most recent review: October 22, 2026.
- Service: Veterinarian serving Taunton, Massachusetts.
Data from Google, last updated November 3, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bridgewater Veterinary Clinic: 74/100 on this factor. Category median: 79.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bridgewater Veterinary Clinic: 71/100 on this factor. Category median: 74.B
71
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bridgewater Veterinary Clinic: 63/100 on this factor. Category median: 84.B
63
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bridgewater Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bridgewater Veterinary Clinic: 23/100 on this factor. Category median: 45.D
23
Bar = this company · dark tick = category median.
Star ratings
170 Google reviews we collected
- 5 stars14988%
- 4 stars106%
- 3 stars11%
- 2 stars64%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 98 written reviews
- Praise8692%
- Complaints78%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price215%
- Reasonable1077%
- Overpriced18%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5054%
- Would recommend1213%
- Price & value1112%
- Quality & results78%
- Communication55%
- Speed & response44%
- Honesty & trust44%
What customers talk about
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is very professional but also very kind and caring.”
“Everything is always an issue with this clinic, booking appointments is impossible, the front desk staff is rude.”
“…water Veterinary Hospital is truly outstanding, and I wholeheartedly recommend them to anyone looking for a veterinary team that goes above and beyond…”
“They’re friendly and reasonable offering different options and prices for medications.”
“Good but very expensive”
“We have been going here for years and have always received top notch care”
“They always take the time to answer my questions, explain every step of the process, and make sure I feel informed and reassured.”
“The office personal are always efficient and pleasant”
“Their expertise and genuine concern for my dog's well-being have meant more to me than I can express.”
People customers mention
- Botelho 7 reviews
- Brown 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
wendy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have been with Dr. Botelho for many years. The staff is very professional but also very kind and caring. They try to keep their fee’s as low as possible. Highly recommended
Reasonable priceService not listed
GiGiArubaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Hands down the best vet! Moved out of the area, tried local vet, and have transferred my pets care back! Bridgewater Vet is well worth the extra miles!
jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had to bring my 14 yr old husky lab in today…🌈🌈🌈💔💔🥹 everyone from the woman at the front desk… the vet tech and the vet/doc were so amazing, compassionate and kind. They allowed us time with our baby boy. Gave him kisses from heaven (Hershey kisses) the were very professional, kind, caring and so loving of…
ElizabethLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Grateful for Dr Botelho, she is wonderful. Prices are a bit high but worth it
Overpriced
MarilynLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Bridgewater Vet Clinic is the best. They have served our pets very well for about 4 decades. I just had a visit there with my 10 year old kitty in January. I had a rib injury and couldnt carry the cage in. They brought her in and then back out to the car. It's always a pleasant experience and they provide the best…
Melissa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Always great with my dog and cats. They’re friendly and reasonable offering different options and prices for medications.
Photos
Customer reviews
4.7 ★★★★★ 170 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Mark VecchioneLocal Guide · 7 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey take great care of our animals!
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · 2 months ago
Thank you! We love all of your pets!
eduardo castilloLocal Guide · 12 reviewsTotal number of Google reviews eduardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI brought the dog in for an appointment. They provide excellent animal care.
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · 3 months ago
Thank you for your kind words! We love your pets and working with you!
wendy archambeault10 reviewsTotal number of Google reviews wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been with Dr. Botelho for many years. The staff is very professional but also very kind and caring. They try to keep their fee’s as low as possible. Highly recommended
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · 3 months ago
Thank you for your kind words!
GiGiArubaLocal Guide · 27 reviewsTotal number of Google reviews GiGiAruba has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHands down the best vet! Moved out of the area, tried local vet, and have transferred my pets care back! Bridgewater Vet is well worth the extra miles!
Response from the owner · 3 months ago
You are so kind! Thank you for the positive review AND for honoring us with the extra time it takes to get to us!
Stacy Merola5 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot say enough wonderful things about the entire team at Bridgewater Veterinary Clinic. From the moment you walk through the door, everyone is kind, compassionate, knowledgeable, and truly cares about both the pets and their owners. My dog has been going through a very difficult eye condition, and every single person we've encountered has been incredibly supportive, patient, and understanding. They always take the time to answer my questions, explain every step of the process, and make sure I feel informed and reassured. A very special thank you to Dr. Botelho and Dr. Martin for their exceptional care, compassion, and dedication. Their expertise and genuine concern for my dog's well-being have meant more to me than I can express. They have guided us through some very emotional decisions with kindness and honesty, and I will always be grateful for their support. Thank you as well to the amazing technicians, receptionists, and the entire staff for treating my dog like one of your own. The level of care and professionalism at Bridgewater Veterinary Hospital is truly outstanding, and I wholeheartedly recommend them to anyone looking for a veterinary team that goes above and beyond for their patients and families. ❤️
Response from the owner · 4 months ago
Thank you from the bottom of our hearts for this incredibly thoughtful review! We are so grateful to have you as part of our BVC Family!
Sharon GarciaLocal Guide · 39 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were so nice to Violet. She was so nervous.
- Price assessment: Reasonable price
Response from the owner · 3 months ago
We understand our patients are often nervous and try our best to make the experience as low stress as possible. Thank you for trusting us to help you care for Violet!
jennifer Crosby8 reviewsTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had to bring my 14 yr old husky lab in today…🌈🌈🌈💔💔🥹 everyone from the woman at the front desk… the vet tech and the vet/doc were so amazing, compassionate and kind. They allowed us time with our baby boy. Gave him kisses from heaven (Hershey kisses) the were very professional, kind, caring and so loving of our boy and my daughter and I. Highly recommend!!!! Thank you all!!! You made an extremely bad day a little brighter💔🌈❤️❤️❤️
Response from the owner · 6 months ago
Thank you. Sorry again for your loss. We are happy to help make a hard visit a little bit easier. Compassion and kindness go a long way.
Elizabeth GirardLocal Guide · 23 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGrateful for Dr Botelho, she is wonderful. Prices are a bit high but worth it
- Price assessment: Overpriced
Response from the owner · 3 months ago
Thank you Ms. Girard. That was quite a struggle to find the right management plan for your girl but I am so happy we’ve worked together to give her a more comfortable life!
Marilyn SmollettLocal Guide · 48 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBridgewater Vet Clinic is the best. They have served our pets very well for about 4 decades. I just had a visit there with my 10 year old kitty in January. I had a rib injury and couldnt carry the cage in. They brought her in and then back out to the car. It's always a pleasant experience and they provide the best care. All of the staff there are amazing and caring. 💕
Response from the owner · 7 months ago
You are so kind - thank you for the praise! We are grateful to work with you!
Business details
- Address: 152 South St Ste 1, Bridgewater, MA 02324
- Phone: (508) 697-3831
- Website: bridgewatervetclinic.com
- Service area: Taunton, MA