Experts Reviews · Company report
Bright Leaf Cleaning Charlotte logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%92+14Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bright Leaf Cleaning Charlotte

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 104 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bright Leaf Cleaning Charlotte is better than 99% of apartment cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bright Leaf Cleaning Charlotte is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bright Leaf Cleaning Charlotte is better than —% of apartment cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bright Leaf Cleaning Charlotte is better than 92% of apartment cleaning services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bright Leaf Cleaning Charlotte is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bright Leaf Cleaning Charlotte is better than —% of apartment cleaning services.–
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Reviews for your job

Customers hired Bright Leaf Cleaning Charlotte for 5 kinds of job.

Bright Leaf Cleaning Charlotte for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$459
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 19 Google reviews tagged “Deep clean”

Janet15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This company is the BEST! Don’t wait any longer to get you house cleaned! Call Bright Leaf today and schedule! They TOP NOTCH! And I am very picky! Cost is worth it!

Paid $250–300Great priceStandard cleaningDeep clean
AndreaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaning team arrived on time, worked efficiently and thoroughly the whole time they were here. Everything looks and smells wonderful!

Great priceOffice & workplace cleaningStandard cleaningDeep clean
Brittany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Monse and Maria were amazing. They were very thorough and took their time and extra care with cleaning my home. They were also very pleasant. I look forward to future cleans with Brightleaf.

Paid $300–350Reasonable priceDeep clean
ElenaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I was genuinely impressed with the level of detail and care that went into this deep cleaning. This was not a surface-level job at all; it felt like a full reset of my home. They addressed areas that usually get overlooked, like baseboards, tight corners, and spaces that tend to collect buildup over time, and the…

Paid $500+Reasonable priceDeep clean
Allison7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Did a wonderful job on our house! Hard working company I would recommend to friends or family.

Paid $400–450Reasonable priceDeep clean
Marvin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My house needed a deep cleaning; Ms. Raquel and Ms. Lorena did a very good job. I highly recommend the company—10/10.

Paid $300–350Reasonable priceDeep clean
Esther11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Wonderful crew showed up on time and did a thorough job. Every inch was cleaned. These women were cheerful and pleasant to work with. I look forward to my next service.

Customer photo from Esther's reviewCustomer photo from Esther's review
Paid $250–300Great priceDeep clean
Alisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The first bathroom was about a 6/10 but after addressing the couple issues I saw she went back over it and all areas after that were cleaned at a 10/10.

Customer photo from Alisha's reviewCustomer photo from Alisha's review
Paid $350–400OverpricedDeep clean
Sierra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service! Fast and very through.

Paid $350–400Reasonable priceDeep clean
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Elideth and her team were great!!

Paid $400–450Great priceStandard cleaningDeep clean
Cynthia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Danery and Nelsy did a wonderful job deep cleaning our townhouse today. This allowed me to concentrate on other tasks as I get ready for houseguests. Danery and Nelsy have high standards and worked efficiently. Highly recommend!

Deep clean
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

2 nice people showed up and deep cleaned my house in about 2.5 hours better than if I had 10 days to clean. Thank you!

Deep clean
Luke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast, efficient, thorough, kind! Very happy with the service and final result.

Reasonable priceDeep clean
Courtney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were prompt and had a great work ethic.

Reasonable priceDeep clean
Marisol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I loved the service very friendly and the cleanliness was superb everything was spotless Excellent work!

Paid $200–250Great priceGeneral housekeepingDeep clean
Aida1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I loved it

Paid $250–300Deep clean
Kathryn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They do an incredible job and are incredibly responsive and easy to work with!

Great priceDeep clean
Kate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceMoving-related cleaningDeep clean
John7 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceDeep clean

Price

$306+24% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 63%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning23$158–$253
Deep clean19$271–$459
General housekeeping5$146–$247
Moving-related cleaning2$288–$477
Office & workplace cleaning2$126–$214

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