Analyzing 8,137,0068.1M ReviewsFor 23,00523K Experts

Experts Reviews · Company report
Bright Leaf Cleaning Charlotte logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%92+14Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bright Leaf Cleaning Charlotte

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 104 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bright Leaf Cleaning Charlotte is better than 99% of apartment cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bright Leaf Cleaning Charlotte is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bright Leaf Cleaning Charlotte is better than —% of apartment cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bright Leaf Cleaning Charlotte is better than 92% of apartment cleaning services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bright Leaf Cleaning Charlotte is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bright Leaf Cleaning Charlotte is better than —% of apartment cleaning services.–
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Reviews for your job

Customers hired Bright Leaf Cleaning Charlotte for 5 kinds of job.

Bright Leaf Cleaning Charlotte for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Standard cleaning” · showing 20

Geo'Quana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Love this company. I have been using this company for over a year and every team member has been Amazing. Karen and Glenda do great work!

Standard cleaning
Janet15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This company is the BEST! Don’t wait any longer to get you house cleaned! Call Bright Leaf today and schedule! They TOP NOTCH! And I am very picky! Cost is worth it!

Paid $250–300Great priceStandard cleaningDeep clean
MattLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. Always on time, reasonably priced, thorough, friendly and reliable.

Paid $150–200Reasonable priceStandard cleaning
AndreaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaning team arrived on time, worked efficiently and thoroughly the whole time they were here. Everything looks and smells wonderful!

Great priceOffice & workplace cleaningStandard cleaningDeep clean
CapLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On time, did a nice job. Team of two were professional and pleasant.

Reasonable priceStandard cleaning
Casey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Pamela and Linda always do an exceptional job with our bi-weekly regular cleanings! It always makes me so relieved to have a clean and tidy home after. My husband and I both work full time, so their service really takes a lot of stress off of our plates!

Paid $300–350Great priceStandard cleaningGeneral housekeeping
Dwayne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The team did a wonderful job and were in and out in about 2 hours.

Reasonable priceStandard cleaning
Janie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I highly recommend this company! They are always helpful and easy to work with. We have been using them for about two years and are never disappointed. The team knows our home and does an excellent job. Do yourself a favor and check them out.

Reasonable priceStandard cleaning
nelvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Raquel and Lorena cleaned my house and left it spotless; I would definitely recommend them—they did a great job.

Great priceStandard cleaning
Randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Did a nice job and were friendly. Would recommend.

Paid $500+Reasonable priceStandard cleaning
Dora4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very good work; the people are very friendly, and my house is very clean. I recommend them 100%.

Paid $150–200Great priceStandard cleaning
SamanthaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Danery’s team did our cleaning this week. They did a great job and checked in with us before they left to ensure we were happy. I highly recommend Bright Leaf and Danery’s team.

Reasonable priceStandard cleaning
JLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Thanks for the amazing service once again. Danery and TEAM did an excellent job. They were collaborative from start to finish while giving our home the gentle refresh it needed. Be encouraged to keep up the great work.

Paid $200–250Reasonable priceStandard cleaning
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Elideth and her team were great!!

Paid $400–450Great priceStandard cleaningDeep clean
Zuri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience with Bright Leaf Cleaning. The team showed up on time, was very professional, and left my home looking spotless. They paid close attention to detail and worked efficiently. I would definitely recommend them to anyone looking for a reliable cleaning service!!!

Great priceOffice & workplace cleaningStandard cleaning
joyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was my first clean and the ladies who came to my home did an amazing job and I will be using them again.

Paid $150–200Reasonable priceStandard cleaning
Manyeli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

An excellent service and very professional in what he does

Paid $250–300Reasonable priceStandard cleaning
Randall1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very very good. I’m quite satisfied

Standard cleaning
Tyrone4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Pleasant staff and thorough cleaning

Standard cleaning
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceStandard cleaning

Show more standard cleaning reviews (3 more) →

Price

$306+24% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 63%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning23$158–$253
Deep clean19$271–$459
General housekeeping5$146–$247
Moving-related cleaning2$288–$477
Office & workplace cleaning2$126–$214

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