iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%70+17Value 14%84+11.9Replies to reviews 7%88+6.2Craft & service penalty76−2.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 15 mural paintersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★102 Google reviews · 24 photos
95%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for punctuality, clear communication, and detailed quotes for services including interior painting, wallpaper installation, and drywall repair. Positive reviews highlight the team's professionalism, thorough cleanup, and responsiveness to project issues. However, low-star reviews from subcontractors and clients describe serious problems with unpaid invoices, missed deadlines, and unfulfilled work commitments. The business holds a 4.8 rating from 102 Google reviews, with the owner replying to 29 percent of them.
Google rating: 4.8 out of 5 from 102 reviews (95% five-star).
Reviews on this page: 102 Google reviews (95 with written comments, 6 with photos).
Owner responses: the business replied to 29% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
BrightStrokes, LLCMural Painters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BrightStrokes, LLC: 80/100 on this factor. Category median: 92.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BrightStrokes, LLC: 70/100 on this factor. Category median: 86.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BrightStrokes, LLC: 76/100 on this factor. Category median: 99.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BrightStrokes, LLC: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BrightStrokes, LLC: 71/100 on this factor. Category median: 100.B
71
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BrightStrokes, LLC: 88/100 on this factor. Category median: 75.A
88
Bar = this company · dark tick = category median.
Star ratings
102 Google reviews we collected
4.8of 5
5 stars9795%
4 stars11%
3 stars00%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
98%praise
Praise21998%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price113%
Reasonable788%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5123%
Quality & results4621%
Staff & attitude4420%
Would recommend3315%
Price & value2511%
Communication157%
Honesty & trust94%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Justin fit my project into his busy schedule, showed up on time and followed up so I continually felt confident with the entire process.”
“A truly excellent job, which included hanging a 15’ wide mural.”
“Josh painted my deck and, while we ran into a few issues,Justin addressed everything quickly and professionally.”
“I’ll use him again and again and most highly recommend Brightstrokes!”
“I highly recommend for fair prices and quality work that they stand behind.”
“Justin kept me informed of these issues and gave me options for dealing with them.”
“I highly recommend them to anyone looking for reliable, friendly and excellent service!”
People customers mention
Justin19 reviews
Mark4 reviews
Churchill3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BrightStrokes, LLC for 8 kinds of job. Pick one to see what they paid and said.
PennyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Justin and his team were stellar in every aspect. From precision craftsmanship when hanging wallpaper like it’s was art, to cleaning better than they found my space. Justin fit my project into his busy schedule, showed up on time and followed up so I continually felt confident with the entire process. I’ll use him…
Susanne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Josh painted my deck and, while we ran into a few issues,Justin addressed everything quickly and professionally. I really appreciated how responsive he was. The deck looks great — clean, fresh, and exactly what I envisioned.
Wood stainingWood painting
Sara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They just did my mom’s sidewalk and we are extremely happy. The sidewalk looks extremely nice and well done.
Reasonable priceService not listed
JoshuaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Justin and his team are exceptional in their line of work. The level of professionalism is unmatched! I highly recommend Brightstrokes for any of your remodeling or painting needs! 10/10 Stars!
Stephanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Our experience with Justin and Brightstrokes was exceptional. When seeking quotes for our project we encountered multiple businesses who simply never bothered to return our calls. Justin contacted us immediately and actually came to our home the same day to understand the scope and he had a quote to us within a day.…
Reasonable priceWallpaper hanging
Cathy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Justin and his team did a great job. He was always available when I needed him and worked closely with us until the project was done. I would definitely recommend him.
Justin and his team were stellar in every aspect. From precision craftsmanship when hanging wallpaper like it’s was art, to cleaning better than they found my space. Justin fit my project into his busy schedule, showed up on time and followed up so I continually felt confident with the entire process. I’ll use him again and again and most highly recommend Brightstrokes!
Kristie Olges5 reviewsiTotal number of Google reviews Kristie has written across all businesses on Google Maps, not just this one.
Our plumbing company was hired by Justin Churchill with Brighton Strokes in February 2025 to complete a job for his client. The job was completed in February 2025 , his bill was $12,000. He wrote us a bad check for insufficient funds.
For months we got. O money from him. Once I posted a bad review he gave us $2000, then a week later $1500. This week nothing.
He seems to think he is on a Layaway plan.
We are having to asking for money constantly and he acts mad that we keep asking and aren’t understanding that he doesn’t have the money.
I guess if you just want some painting done then this place would be ok, but not as a contractor.
This isn’t how you run a business
Beware
Update
We hired an attorney, he paid a few payments and once again stopped paying. We have now out thousand of dollars in attorney fees. We have put a lien against his home. There are several other contractors/customers who also suing him. We seized his bank accounts which it he closed his accounts out.
Funny thing he threatened me for slander but our attorney states it isn’t slander if true and we have every bit of documentation backing it.
If you need anything information more details please reach out. Like I said with attorney fees he now owes us about $16,,000. I had someone who owns another plumbing company reach out to us today and he owes them money to. Our attorney states there are other people with suits trying to get even more money than us.
He should be in jail and business should be closed.
Beware if you are a contractor thinking of using him.
Response from the owner · a year ago
You were given fine details in regards to situation circumstance. I never stated you would not be paid. If we do not collect from a client what do we pay you with? Funds from other jobs as work continues. Which we have done exactly as we stated we would. Your continued defamation and slander is your choice. Thank you for making this public. Our attorneys will be in touch.
Susanne Clark6 reviewsiTotal number of Google reviews Susanne has written across all businesses on Google Maps, not just this one.
Josh painted my deck and, while we ran into a few issues,Justin addressed everything quickly and professionally. I really appreciated how responsive he was. The deck looks great — clean, fresh, and exactly what I envisioned.
Services: Wood staining, Wood painting
Sara Spaulding4 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Justin and his team are exceptional in their line of work. The level of professionalism is unmatched! I highly recommend Brightstrokes for any of your remodeling or painting needs! 10/10 Stars!
Stephanie Morris9 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Our experience with Justin and Brightstrokes was exceptional. When seeking quotes for our project we encountered multiple businesses who simply never bothered to return our calls. Justin contacted us immediately and actually came to our home the same day to understand the scope and he had a quote to us within a day. Brightstrokes was able to schedule our wallpaper install very quickly and on the exact date we hoped to start. On install day Justin was onsite to make sure his staff had everything needed to ensure a successful install. Mark, the installer, was courteous, professional and very talented. We could not be happier with the outcome and the overall experience. We highly recommend Brightstrokes for any paper hanging project.
Price assessment: Reasonable price
Services: Wallpaper hanging
Cathy Galante9 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Justin and his team did a great job. He was always available when I needed him and worked closely with us until the project was done. I would definitely recommend him.
Price assessment: Reasonable price
Services: Custom painting, Cabinet painting, Door painting
melinda carr2 reviewsiTotal number of Google reviews melinda has written across all businesses on Google Maps, not just this one.
A truly excellent job, which included hanging a 15’ wide mural. Paint and wallpaper are perfect. The installer/painter was an experienced pro. I couldn’t have asked for more
Price assessment: Reasonable price
Services: Custom painting, Wallpaper hanging
Derrek Ford1 reviewiTotal number of Google reviews Derrek has written across all businesses on Google Maps, not just this one.
Justin and his team did a great job. I have an older home which meant there were some issues found when doing prep work for painting, some not known until work began. Justin kept me informed of these issues and gave me options for dealing with them. I would definitely hire BrightStrokes for future projects.
Price assessment: Reasonable price
Services: Metal painting, Water damage repair, Exterior painting
