Animal hospital · Taunton, MA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%61+14.8Value 14%68+9.6Replies to reviews 7%36+2.5Craft & service penalty76−2.4Momentum penalty82−1.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 113 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 19%
4.7★★★★★314 Google reviews · 24 photos
88%five-star reviews
4.61★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Bristol County Animal Clinic-Jenna Dale, D.V.M at a glance
Google reviewers rate Bristol County Animal Clinic 4.7 out of 5 based on 314 reviews, frequently praising the staff's compassion, cleanliness, and ability to handle difficult pets. Customers often highlight reasonable pricing, punctual appointments, and clear communication regarding diagnoses and procedures. However, several low-star reviews criticize the office for refusing to see existing patients from the previous practice and for short, accusatory phone interactions.
Google rating: 4.7 out of 5 from 314 reviews (88% five-star).
Reviews on this page: 314 Google reviews (194 with written comments, 17 with photos).
Owner responses: the business replied to 4% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bristol County Animal Clinic-Jenna Dale, D.V.M: 71/100 on this factor. Category median: 79.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bristol County Animal Clinic-Jenna Dale, D.V.M: 61/100 on this factor. Category median: 74.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bristol County Animal Clinic-Jenna Dale, D.V.M: 76/100 on this factor. Category median: 94.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bristol County Animal Clinic-Jenna Dale, D.V.M: 68/100 on this factor. Category median: 84.B
68
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bristol County Animal Clinic-Jenna Dale, D.V.M: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bristol County Animal Clinic-Jenna Dale, D.V.M: 36/100 on this factor. Category median: 45.D
36
Bar = this company · dark tick = category median.
Star ratings
314 Google reviews we collected
4.7of 5
5 stars27588%
4 stars217%
3 stars10%
2 stars31%
1 star144%
Praise vs complaints
Phrases our text analysis found in 194 written reviews
94%praise
Praise21594%
Complaints136%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price420%
Reasonable1470%
Overpriced210%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10847%
Would recommend2611%
Price & value2310%
Quality & results209%
Speed & response177%
Communication177%
Honesty & trust177%
What customers talk about
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is caring and has helped me give my Casey the best life.”
“nt, overhearing management discussing staff in that manner felt very unprofessional and created an uncomfortable impression of the workplace environme…”
“We absolutely recommend Bristol County Animal Clinic!”
“Unfortunately, this was not a great first impression, and I would not recommend relying on this location for urgent care without confirming exactly wh…”
“They were transparent about everything, and prices are very reasonable compared to other clinics.”
“They said they were going to send me an estimate on dental work but I never got one.”
“I had a fantastic experience with these wonderful people!”
“Appointments have been on time and we’ve been in and out quickly.”
“Brought my sick pup there and they were wonderful with him and took the time to explain everything”
“I really trust Bristol County Animal Clinic with the care of my pets.”
People customers mention
Tom23 reviews
Vet4 reviews
Vieira3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★
The staff and doctors are great! My only concern was the communication around pricing. I was initially quoted one price, ended up paying a little more in person, and then had some additional charges at my follow-up visit. What caught me off guard was being asked to pay for another office visit, called a “progression…
OverpricedService not listed
CChristineLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brought my sick pup there and they were wonderful with him and took the time to explain everything
JJoeLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Dr Viera has been my vet for over 12 years. She is caring and has helped me give my Casey the best life.
Reasonable price
KKerriLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I brought my Sheppard Thor and my Chihuahua Charlie for a check up here on 9/28/26. This office is fantastic, from the receptionists, the vet tech and the vet!! They were amazing with my dogs and spent time answering questions, I will definitely return as a regular customer to have my dogs seen here. They really care!!
AAbigail7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a fantastic experience with these wonderful people!! My dog is a pain in the butt, growls, thrashes, and lots of anxiety. I’ve been so stressed trying to get him into a vet that’s going to work. They were great with him! They were able to do everything previous vets struggled with. I am so grateful I found…
Great price
DDianne12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff here is the best! They are so kind and knowledgeable and very accommodating. They take a lot of time with you and listen to your concerns. My dog feels very comfortable there . The office feels very friendly and clean.
The staff and doctors are great! My only concern was the communication around pricing. I was initially quoted one price, ended up paying a little more in person, and then had some additional charges at my follow-up visit. What caught me off guard was being asked to pay for another office visit, called a “progression visit,” just two weeks later. Thankfully, after I brought it up, the fee was waived, which I appreciated. Overall, I had a positive experience, but I do think the pricing could be explained a little more clearly upfront so patients know what to expect. I would just recommend asking questions and keeping track of the charges to avoid any surprises.
Price assessment: Overpriced
Services: Service not listed
J
jessica andrade9 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Dear Mrs. Andrade,
I am sorry you were unhappy with your last visit. We have tried to call you a few times to discuss this with you.
Please call the office at your earliest convenience. You can ask for myself or the office manager, Ashley.
Best,
Dr. Dale
N
Nelson pavaoLocal Guide · 111 reviewsiTotal number of Google reviews Nelson has written across all businesses on Google Maps, not just this one.
I brought my Sheppard Thor and my Chihuahua Charlie for a check up here on 9/28/26. This office is fantastic, from the receptionists, the vet tech and the vet!! They were amazing with my dogs and spent time answering questions, I will definitely return as a regular customer to have my dogs seen here. They really care!!
A
Abigail Putnam7 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
I had a fantastic experience with these wonderful people!! My dog is a pain in the butt, growls, thrashes, and lots of anxiety. I’ve been so stressed trying to get him into a vet that’s going to work. They were great with him! They were able to do everything previous vets struggled with. I am so grateful I found Bristol County Animal Clinic. I definitely recommend!
Price assessment: Great price
D
Dianne Pacheco12 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
The staff here is the best! They are so kind and knowledgeable and very accommodating. They take a lot of time with you and listen to your concerns. My dog feels very comfortable there . The office feels very friendly and clean.
S
Sean K9 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
