Pest control service · Baltimore, MD · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★2,501 Google reviews · 24 photos
94%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$58typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Brody Brothers Pest Control in Owings Mills at a glance
Customers frequently praise the company's punctuality, professional demeanor, and thorough inspections for pests like rodents, insects, and hornets. Reviews highlight responsive communication and knowledgeable technicians who explain treatments and follow up on results. Criticisms focus on office scheduling errors, contract renewal disputes, and instances where quarterly services failed to resolve ongoing infestations.
Google rating: 4.9 out of 5 from 2,501 reviews (94% five-star).
Reviews on this page: 2,501 Google reviews (1,659 with written comments, 5 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Baltimore, Maryland.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brody Brothers Pest Control in Owings Mills: 87/100 on this factor. Category median: 94.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brody Brothers Pest Control in Owings Mills: 82/100 on this factor. Category median: 92.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brody Brothers Pest Control in Owings Mills: 93/100 on this factor. Category median: 98.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brody Brothers Pest Control in Owings Mills: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brody Brothers Pest Control in Owings Mills: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brody Brothers Pest Control in Owings Mills: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
2,501 Google reviews we collected
4.9of 5
5 stars2,36394%
4 stars763%
3 stars120%
2 stars120%
1 star382%
Praise vs complaints
Phrases our text analysis found in 1,659 written reviews
99%praise
Praise2,96299%
Complaints441%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price5723%
Reasonable16465%
Overpriced83%
Not sure249%
$58-47% vs typical rodent control
Middle half of what 116 customers paid ($48–$124) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,03334%
Quality & results62921%
Speed & response50817%
Would recommend34211%
Communication2719%
Price & value1174%
Honesty & trust1064%
What customers talk about
We read 1,659 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice experience, thorough inspection of the bait traps and provided explanation of droppings could be from bats”
“This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their…”
“I have used Brody Brothers for years and can always depend on them for doing a great job.”
“Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make…”
“They are very communicative and are quick to respond to any call, text, or email, which makes scheduling a breeze.”
“They didn't get back to me until Friday.”
“I continue to highly recommend them to anyone needing their services.”
“…t quarterly pest control provider to Brody Brothers because they came highly recommended and offered additional services, including sealing holes in m…”
“Their technicians are friendly and knowledgeable and have always answered all my questions.”
“The only negative is poor communication within the office.”
“Brody Brothers is friendly, professional, reasonable, and most importantly effective!”
“…to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge?…”
“Trustworthy , always on time, problem solving company - happy with them since day one”
“I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing.”
People customers mention
Bros47 reviews
Ari28 reviews
Matt21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brody Brothers Pest Control in Owings Mills for 8 kinds of job. Pick one to see what they paid and said.
Joseph1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Very nice experience, thorough inspection of the bait traps and provided explanation of droppings could be from bats
Heather7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I have used Brody Brothers for years and can always depend on them for doing a great job. I have had a variety of issues like tiny flies in the house to stinging wasps outside and annoying ants and each have been taken care of with the utmost care. I have them come on a quarterly basis and cannot recommend that and them enough!
Paid $40–60Great priceHornet & wasp exterminationMosquito exterminationBee extermination
Tau'aLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I’ve been using Brody Brothers for OVER 10 years and I have never been disappointed in the quality of their technicians nor their responsiveness to any expressed concerns. They are thorough, professional, knowledgeable and concerned. I continue to highly recommend them to anyone needing their services.
Jon8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Brody Brothers is an excellent company. Every person I have met or talked with at Brody is professional, knowledgeable, friendly and efficient. I highly recommend this company.
Paid $200+Reasonable priceHome inspectionRodent exterminationTermite inspection+ Punctuality+ Value
Jim11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Kyle was on time and very helpful. He did a very thorough job inspecting our home and adding some additional protection
James12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Office personnel explained the services which could be performed and the initial and monthly pricing. It was easy and timely to set the first appointment. The tech - Shane - showed up on time and was very knowledgeable and professional. I’m very satisfied with the service to date.
Brody Brothers is an exceptional company to work with. They are very communicative and are quick to respond to any call, text, or email, which makes scheduling a breeze. Plus, their service techs are all very professional and know how to solve any pest problem. I would recommend Brody Bros in a heartbeat.
Services: Home inspection
Response from the owner · 8 minutes ago
Hi Tommy, wow—thank you for the wonderful feedback! Staying communicative and quick to respond whenever you reach out is something we work hard on every single day, so it means the world to know that shone through. Thank you for being a great customer and taking the time to support our team!
Jerry Bloom6 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Been using Brody Brothers for a few years. They are efficient and respectful. They got rid of my rodent problem quickly. Highly recommend Brody Brothers.
Pest type: Rodents
Response from the owner · 17 hours ago
Hi Jerry, thank you so much for being a loyal customer over the years and for taking the time to share your experience! We're thrilled to hear our team took care of your rodent problem quickly and respectfully. Your recommendation and continued trust in Brody Brothers mean the world to us!
Courtnie Gore, Esq.Local Guide · 15 reviewsiTotal number of Google reviews Courtnie has written across all businesses on Google Maps, not just this one.
Angel was just amazing! Knowledgeable, hard working, and patient! I am terrified of creepy crawlers. He put my my mind at ease with the (interior and exterior) work!
Services: Home inspection, General pest inspection, Cockroach extermination, Bug & insect extermination
Response from the owner · 17 hours ago
Hi Courtnie, thank you for the 5-star review! We're so glad Angel took such good care of you and made you feel comfortable. We'll make sure he gets the recognition he deserves. Thanks for trusting Brody Brothers!
Steve Bruno7 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
I have used Brody Brothers for years and can always depend on them for doing a great job. I have had a variety of issues like tiny flies in the house to stinging wasps outside and annoying ants and each have been taken care of with the utmost care. I have them come on a quarterly basis and cannot recommend that and them enough!
Hi Heather, thank you for taking the time to share your feedback! Knowing that we’ve consistently delivered dependable service and peace of mind across all your pest concerns over the years is the best compliment we could receive. We truly appreciate your continued support and look forward to seeing you at your next quarterly service!
Tau'a BlocksonLocal Guide · 17 reviewsiTotal number of Google reviews Tau'a has written across all businesses on Google Maps, not just this one.
I’ve been using Brody Brothers for OVER 10 years and I have never been disappointed in the quality of their technicians nor their responsiveness to any expressed concerns. They are thorough, professional, knowledgeable and concerned. I continue to highly recommend them to anyone needing their services.
Price assessment: Great price
Price: $20–40
Services: Rodent extermination, General pest inspection, Bug & insect extermination
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · Edited 23 hours ago
Hi Tau'a, thank you so much for the incredible review! Being your go-to pest control team for over 10 years is such an honor. We're thrilled to hear that our technicians have consistently provided you with top-notch service throughout the decade. We truly appreciate your long-term trust and loyalty!
Alan Silverberg3 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
