Assisted living facility · Park City, KS · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%59+14.3Value 14%78+11Replies to reviews 7%78+5.5Momentum penalty66−3.4Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.6★★★★★31 Google reviews · 6 photos
90%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brookdale East Wichita 4.6 out of 5 based on 31 reviews, with the owner responding to 19 percent of them. Families frequently praise the staff's compassionate demeanor, attentive communication, and the variety of daily activities that engage residents. Positive feedback also highlights the facility's clean environment, quality food, and the inclusion of therapy pets. However, low-star reviews criticize the facility for being understaffed and note issues with wrinkled laundry and poor food quality during a short stay.
Google rating: 4.6 out of 5 from 31 reviews (90% five-star).
Reviews on this page: 31 Google reviews (27 with written comments).
Owner responses: the business replied to 19% of reviews.
Most recent review: October 7, 2026.
Service: Assisted Living Facility serving Park City, Kansas.
Data from Google, last updated October 29, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Brookdale East WichitaAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brookdale East Wichita: 69/100 on this factor. Category median: 72.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brookdale East Wichita: 59/100 on this factor. Category median: 67.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brookdale East Wichita: 78/100 on this factor. Category median: 78.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brookdale East Wichita: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brookdale East Wichita: 78/100 on this factor. Category median: 78.B
78
Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
4.6of 5
5 stars2890%
4 stars00%
3 stars00%
2 stars13%
1 star26%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
97%praise
Praise3297%
Complaints13%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1648%
Would recommend721%
Honesty & trust515%
Quality & results39%
Speed & response13%
Communication13%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every time we visit Brookdale East, the staff welcomes all of us with warm smiles, genuine kindness, and a positive "vibe.”
“I would strongly recommend Brookdale Memory Care for anyone needing a wonderful place for their loved one.”
“I really enjoy seeing how they interact with everyone; their kindness is genuine.”
“The management team truly cares about providing a thorough community visit and assessment to make sure they are a good fit for the prospective residents.”
“…, one morning I stopped by Brookdale Dementia and Alzheimer’s Care, I immediately felt this was a good place to care for my loved one.…”
“It began with Rick showing us around and explaining things to Jennifer taking time to listen to our specific concerns, to Colleen walking mom around o…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Finding the "right fit" of a forever home for a loved one is a big decision for a family to make. Every time we visit Brookdale East, the staff welcomes all of us with warm smiles, genuine kindness, and a positive "vibe." The staff -resident interactions are compassionate and attentive. The "sprinkles on top" was…
PPhilipLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My mom and dad were treated excellent while on respite care at Brookdale East. If you're looking for a very high quality facility to take care of your loved ones consider Brookdale East 1st!
RRhonda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Have very fond memories of Brookdale East! My husband was there for 2 years and received excellent! I would highly recommend!
Reasonable price
JJalynnLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
After my dad passed away in October, we felt Brookdale was the best place for my mother. The staff truly cares—not just for her, but for all the residents. I really enjoy seeing how they interact with everyone; their kindness is genuine. Just last week, my mom had about five family members visiting. One of the staff…
Great price
DDeAnn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We all have or know someone with a dementia / alzheimers story . Everyone’s story is different. The staff at Brookdale East have from the start been, first of all compassionate but also professional in their care and have shown that the residents are individuals that deserve patience and dignity . It began with…
EEvelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Am extremely grateful; and appreciative of the caring and wonderful staff at Brookdale. Recently the activities director, Nicole and staff put together a beautiful Valentine dinner for residents and their "valentine". It was fabulous and the amount of time and thought that went into the evening was impressive.…
Finding the "right fit" of a forever home for a loved one is a big decision for a family to make. Every time we visit Brookdale East, the staff welcomes all of us with warm smiles, genuine kindness, and a positive "vibe." The staff -resident interactions are compassionate and attentive. The "sprinkles on top" was discovering that our loved one will be able to room with her beloved little dog, reunited after a long separation at another facility. We are truly grateful that such a special place exists.
Response from the owner · 3 weeks ago
This makes us so happy to hear, Lisa! We are excited to welcome your loved one to our community — and her little dog too!
P
Philip NielsenLocal Guide · 43 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
My mom and dad were treated excellent while on respite care at Brookdale East. If you're looking for a very high quality facility to take care of your loved ones consider Brookdale East 1st!
Response from the owner · 8 months ago
Philip, we are happy to hear you've had such a great experience at Brookdale East Wichita!
J
Janet Standifer1 reviewiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
While touring numerous care facilities, one morning I stopped by Brookdale Dementia and Alzheimer’s Care, I immediately felt this was a good place to care for my loved one. Over several years, I have observed Brookdale staff interact with residents; they display such kindness and patience toward all residents that it makes me feel comfortable knowing my brother is being cared for in the same manner. I also appreciate the prompt personal contact when a situation arises and weekly newsletter keeping all loved ones informed. Recently they have started a Memory Care Support Group.
It is important to keep our loved ones engaged. A daily agenda lists various types of activities. Most afternoons residents enjoy a light snack followed by music in the game room. Familiar songs are played with lyrics displayed on screen. You would be surprised to hear most everyone singing and swaying along. It is a pleasure to sing with them.
R
Rhonda Shepard1 reviewiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
After my dad passed away in October, we felt Brookdale was the best place for my mother. The staff truly cares—not just for her, but for all the residents. I really enjoy seeing how they interact with everyone; their kindness is genuine. Just last week, my mom had about five family members visiting. One of the staff members stopped by, noticed the gathering, and came back shortly with ice cream for everyone. It’s those small, thoughtful gestures that make such a meaningful difference.
Price assessment: Great price
D
DeAnn Strong2 reviewsiTotal number of Google reviews DeAnn has written across all businesses on Google Maps, not just this one.
We all have or know someone with a dementia / alzheimers story . Everyone’s story is different. The staff at Brookdale East have from the start been, first of all compassionate but also professional in their care and have shown that the residents are individuals that deserve patience and dignity . It began with Rick showing us around and explaining things to Jennifer taking time to listen to our specific concerns, to Colleen walking mom around outside on her first nite here, to Taylor putting water in the bird bath outside her window. As the family of a new resident we are very grateful for their care and experience.
D
Dawn HeltonLocal Guide · 22 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Am extremely grateful; and appreciative of the caring and wonderful staff at Brookdale. Recently the activities director, Nicole and staff put together a beautiful Valentine dinner for residents and their "valentine". It was fabulous and the amount of time and thought that went into the evening was impressive. I'm impressed with the dedicated staff EVERY time I visit.
J
Jackie Shank3 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
I just recently moved my mom from Assisted Living to Brookdale memory care. I checked several other locations but all of them seemed like no activities we're going on at all. When I was at Brookdale it was like a party was happening right then and there! Since my mom has moved in her attitude has improved significantly. She is happy and laughing. And so far we have not found her sitting in wet clothing as happened all the time at the assisted living facility.
In the past two moves from Independent Living to Assisted Living, my mom would say over and over that she just wanted to go home. That has not been the case with Brookdale.
I would strongly recommend Brookdale Memory Care for anyone needing a wonderful place for their loved one. I am certain they will see a great difference in their loved ones attitude and level of care!
C
Catherine I Baker2 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
The staff are extremely respnsive to the residents, and they have positive upbeat attitudes which literally impact patient care. The interactions are warm and caring. BROOKDALE has a well lit, bright and cheerful ambience, which also makes it feel very homey. I would be completely comfortable referring anyone to this memory care facility.
