Assisted living facility · Park City, KS · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%76+44.6Reliability 26%64+16.7Value 15%52+7.9Momentum penalty59−4.1Experts Score= 65Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.7★★★★★26 Google reviews · 2 photos
92%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Brookdale Tallgrass holds a 4.7 rating from 26 reviews, with the owner responding to 15% of comments. Reviewers frequently praise the facility’s small size, clean environment, and attentive staff who demonstrate patience and compassion, particularly for residents with dementia. Families highlight the availability of varied activities, events, and pet accommodation, noting that management and nursing teams maintain open communication and treat residents like family. No significant recurring criticisms appear in the provided excerpts.
Google rating: 4.7 out of 5 from 26 reviews (92% five-star).
Reviews on this page: 26 Google reviews (21 with written comments).
Owner responses: the business replied to 15% of reviews.
Most recent review: October 21, 2026.
Service: Assisted Living Facility serving Park City, Kansas.
Data from Google, last updated October 29, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
Brookdale TallgrassAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brookdale Tallgrass: 76/100 on this factor. Category median: 72.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brookdale Tallgrass: 64/100 on this factor. Category median: 67.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brookdale Tallgrass: 52/100 on this factor. Category median: 78.C
52
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brookdale Tallgrass: 59/100 on this factor. Category median: 100.C
59
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
4.7of 5
5 stars2492%
4 stars00%
3 stars00%
2 stars14%
1 star14%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise23100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price222%
Reasonable556%
Overpriced111%
Not sure111%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1148%
Quality & results417%
Speed & response417%
Would recommend29%
Communication14%
Honesty & trust14%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very amazing, compassionate, caring and friendly to all of us.”
“The staff does a wonderful job of taking care of our mom and all the other residents.”
“The staff was patient, knowledgeable and efficient.”
“I would definitely recommend Brookdale Tallgrass to anyone looking for thorough and compassionate care for their loved one.”
“Their communication with her family is very good, and we can always discuss concerns regarding my mother with any of the team members at Brookdale.”
“It is easy to see connections and trust between staff and residents.”
People customers mention
Michelle3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SShannon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I attended the hallway Halloween party at Brookdale. All the residents enjoyed seeing the kids and pets in their costumes. Smiles from everyone! Staff are very kind and attentive. A very friendly family atmosphere as all their events are.
EE3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Saved (copied) info was lost when I had to log into Google. I would approve of populating this area with the paragraph of my comments that was presented.
Reasonable price
AAmy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The staff does a wonderful job of taking care of our mom and all the other residents. Very amazing, compassionate, caring and friendly to all of us. 💕 In fact, my mom’s friends would love to live here when they are ready for assisted living. Activities, events, and food are amazing also.💕 We also love that it…
KKaren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My parents spent the last few years of their lives at Brookdale Tallgrass. They were able to stay together even though their needs were very different. My father had Alzheimer's and needed the locked facility for safety. Mom was able to be as involved or as alone as she wished. The staff was patient, knowledgeable…
PPeggy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
My sister was unable to live independently and we could not provide the kind of care she needs. She has been at Brookdale Tallgrass for eight months now, and it is a perfect fit. It's comfortable...not too large or too small, and the facility is very attractive. The staff is attentive and my sister often comments…
JJay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The management at Tallgrass is exceptional, working with them is the only reason this facility is as good as it is. My grandfather lived here and got the best care in town because they all work together and no one is above any chore or task. I have seen their head director cooking on weekends and their activity…
I attended the hallway Halloween party at Brookdale. All the residents enjoyed seeing the kids and pets in their costumes. Smiles from everyone! Staff are very kind and attentive. A very friendly family atmosphere as all their events are.
Response from the owner · 6 days ago
Hi Shannon, thank you for sharing your experience! We're happy to hear the enjoyed visiting our community and had fun at our Halloween event. We work hard to make our community welcoming and fun for all!
E
E Chadick3 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Saved (copied) info was lost when I had to log into Google. I would approve of populating this area with the paragraph of my comments that was presented.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Oh no! We're sorry to hear your review was lost when you logged into Google, but we are still grateful that you rated us 5 stars.
A
Amy Carter9 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
The staff does a wonderful job of taking care of our mom and all the other residents. Very amazing, compassionate, caring and friendly to all of us. 💕 In fact, my mom’s friends would love to live here when they are ready for assisted living. Activities, events, and food are amazing also.💕 We also love that it is a smaller place which works very well for our mom. Thank you for all you guys do for everyone.💕
K
Karen Miller1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
My parents spent the last few years of their lives at Brookdale Tallgrass. They were able to stay together even though their needs were very different. My father had Alzheimer's and needed the locked facility for safety. Mom was able to be as involved or as alone as she wished. The staff was patient, knowledgeable and efficient. Mom & Dad settled in quickly and considered Brookdale Tallgrass home. Thank you Brookdale Tallgrass staff.
P
Peggy Hatfield1 reviewiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
My sister was unable to live independently and we could not provide the kind of care she needs. She has been at Brookdale Tallgrass for eight months now, and it is a perfect fit. It's comfortable...not too large or too small, and the facility is very attractive. The staff is attentive and my sister often comments on how nice everyone is. Although she doesn't always take part, there are many activities and we appreciate the family events. This is a great choice for us!
J
Jay Smooth1 reviewiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
The management at Tallgrass is exceptional, working with them is the only reason this facility is as good as it is. My grandfather lived here and got the best care in town because they all work together and no one is above any chore or task. I have seen their head director cooking on weekends and their activity manager working regular care shifts and every manager is very approachable and interacting with families. Brookdale don’t know how good they have it with this team. My grandmother was at another Brookdale facility in KC and it was not even close to this good. If I ever have a need or know anyone who needs their service I will look up these leaders and place with them! Top to bottom they are the best TEAM in town! Charles, Michelle, you are the best!
Price assessment: Reasonable price
K
Kelsey Todd7 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Brookdale is set apart! The staff are friendly and attentive. They've created a special culture. It is easy to see connections and trust between staff and residents. The space is clean, comfortable, and homey. After the time I've spent at Brookdale, finding quality, smaller assisted living for loved ones will always be a priority!
J
Joy T3 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
When my mother needed extra help, my siblings and I toured multiple facilities in Wichita. Brookdale Tallgrass was our unanimous choice due to the excellent staff. They welcomed not only my mother, but my family as well. She is thriving under their care and attention. The staff are compassionate and dedicated from the nurses to the cooks to the facilities manager. They are like extended family. The heartfelt kindness shown to all of us has set Brookdale Tallgrass apart.
The facility is clean, the food is delicious, and there is a large variety of activities provided both on site and out in the community. The residents have many opportunities to stay active and engaged. I would definitely recommend Brookdale Tallgrass to anyone looking for thorough and compassionate care for their loved one.
L
Lucinda Smetana-Hull2 reviewsiTotal number of Google reviews Lucinda has written across all businesses on Google Maps, not just this one.
My sister and I were so happy to find this homey, loving and caring Assisted living facility for our mother. The staff is super, especially Michelle. They really care for their residents and try to make it feel like a family. The facility is beautifully decorated and very clean. They have many activities through out the day for the residents as well as special events and outings. We couldn't have found a better place for our mom.
L
Lanelda Todd4 reviewsiTotal number of Google reviews Lanelda has written across all businesses on Google Maps, not just this one.
One year ago my sister and I unexpectedly needed to find asisted-living accommodations for our mom. Once we visited with the Admin Team, met the staff, and toured the comfortable and homey residence, we knew we had found the perfect place for Mom. We have not been disappointed! The staff is amazing! Their care for Mom is second to none. We know she is safe, loved, and comfortable. Loving care quickly comes to her aid when she presses her call button. Brookdale Tallgrass has been the answer to our prayers.
