Landscaper · Bloomington, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%97+14.8Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 20 landscape architectsiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★104 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brookside Landscapes five stars based on 104 reviews, highlighting effective communication, punctual scheduling, and detailed design planning. Customers frequently cite the crew's professionalism, willingness to accommodate changes, and high-quality execution of projects ranging from patio installations to full yard renovations. The company responds to 89% of reviews, and no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 104 reviews (99% five-star).
Reviews on this page: 105 Google reviews (85 with written comments, 15 with photos).
Owner responses: the business replied to 89% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Brookside LandscapesLandscape Architects median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brookside Landscapes: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brookside Landscapes: 97/100 on this factor. Category median: 89.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brookside Landscapes: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brookside Landscapes: 97/100 on this factor. Category median: 93.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brookside Landscapes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
105 Google reviews we collected
5.0of 5
5 stars10499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
99%praise
Praise14799%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price425%
Reasonable1275%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4128%
Staff & attitude3624%
Quality & results3322%
Communication2114%
Speed & response96%
Honesty & trust75%
Price & value21%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I wouldn’t hesitate to recommend them for either residential or commercial projects.”
“From the initial design and planning through the final execution, their attention to detail, professionalism, and quality of work really stand out.”
“I’ve had the opportunity to work with them on both personal and commercial projects, and they have been top-notch every time.”
“They communicate well, follow through, and deliver a finished product you can be proud of.”
“Kurt in sales was great to work with—knowledgeable, responsive, and easy to communicate with.”
“Their beautiful landscape designs are the simply the best you'll find and the crews that install them are knowledgeable, dependable, and very detailed-oriented.”
“The pricing was very reasonable for the quality of work we received, and the craftsmanship and professionalism exceeded our expectations.”
People customers mention
Robbie10 reviews
Jacob6 reviews
Harrison5 reviews
Eric5 reviews
Landscaping4 reviews
Kurt4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brookside Landscapes for 8 kinds of job. Pick one to see what they paid and said.
DDerek17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve had the opportunity to work with them on both personal and commercial projects, and they have been top-notch every time. From the initial design and planning through the final execution, their attention to detail, professionalism, and quality of work really stand out. They communicate well, follow through, and…
LLinda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We can’t say enough about our experience with Brookside Landscaping. Derek was spot on with the coordination of our project. From our initial visit to the final inspection he was there to meet our every need and answer all of our questions. Harrison, Case, and Ben were great. Hard working, energetic, diligent, and…
DDeborah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Ethan Moser and his crew did a beautiful thouigh summer clean up of my large yard which has been ignored for the past 3 years. Left the work site clean and orderly Signing up for spring clean up.
Patio design
AAndrewLocal Guide · 266 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brookside was great for our total backyard renovation. Colin and Elmer took great care to make sure everything was how we wanted and made sure to adjust with us on the little things along the way.
GGary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
After receiving three bids for our large, whole-house landscaping project, we are so thankful we chose Brookside!
From our very first meeting with Derek and the development of a landscape plan for our home, it was clear that Brookside takes great pride in their work and pays close attention to every detail. Jacob…
Reasonable priceYard landscaping
DDenny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We’re so pleased with all the work Brookside has done for us. We love it! They are professional, and were willing to work with us to create a design that is exactly what we were envisioning. Robby and his crew were so hard working and really enjoy their work! We highly recommend!
I’ve had the opportunity to work with them on both personal and commercial projects, and they have been top-notch every time. From the initial design and planning through the final execution, their attention to detail, professionalism, and quality of work really stand out. They communicate well, follow through, and deliver a finished product you can be proud of. I wouldn’t hesitate to recommend them for either residential or commercial projects.
We can’t say enough about our experience with Brookside Landscaping. Derek was spot on with the coordination of our project. From our initial visit to the final inspection he was there to meet our every need and answer all of our questions. Harrison, Case, and Ben were great. Hard working, energetic, diligent, and always ready to meet our needs. One evening, I practically had to chase Ben home in a downpour. Even our neighbor told us to tell him to go home! Normally we don’t like to make recommendations but we gladly recommend these folks and Brookside Landscape to anyone who is looking for a top notch service to make their quality landscaping project a huge success.
Linda and Rick Skowronski
Services: Gardening services, Green landscaping, Yard landscaping
Response from the owner · a month ago
Linda & Rick, we appreciate you taking the time to give us feedback on a challenging project and it is very satisfying to hear that our team took good care of you! It was a pleasure working with you! - Derek
D
Deborah K Richardson2 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Ethan Moser and his crew did a beautiful thouigh summer clean up of my large yard which has been ignored for the past 3 years. Left the work site clean and orderly Signing up for spring clean up.
Services: Patio design
Response from the owner · 3 months ago
Thank you for your review! Always a pleasure to work with you.
A
Andrew McKillipLocal Guide · 266 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Brookside was great for our total backyard renovation. Colin and Elmer took great care to make sure everything was how we wanted and made sure to adjust with us on the little things along the way.
After receiving three bids for our large, whole-house landscaping project, we are so thankful we chose Brookside!
From our very first meeting with Derek and the development of a landscape plan for our home, it was clear that Brookside takes great pride in their work and pays close attention to every detail. Jacob was the supervisor for our project, and he and his crew worked tirelessly for 1.5 weeks, exceeding our expectations in every way.
At the end of each day, Jacob and his crew carefully cleaned up our yard, which we greatly appreciated. Jacob also met with us daily to make sure we were completely satisfied and to answer any questions along the way.
We truly can’t say enough about the quality of their work and our beautiful final results. We highly recommend Brookside to anyone looking for a professional, hardworking, and detail-oriented landscaping company!
Price assessment: Reasonable price
Services: Yard landscaping
Response from the owner · 4 weeks ago
Gary,
We appreciate your wonderful review! Choosing a firm to work with on a large project like this is no small decision and we are grateful that you chose Brookside! It is a pleasure to hear that our team communicated effectively and took good care of you throughout the process!
Thanks again for highly recommending Brookside! We hope you enjoy your beautiful new space for years to come!
D
Denny Zimmerman1 reviewiTotal number of Google reviews Denny has written across all businesses on Google Maps, not just this one.
We’re so pleased with all the work Brookside has done for us. We love it! They are professional, and were willing to work with us to create a design that is exactly what we were envisioning. Robby and his crew were so hard working and really enjoy their work! We highly recommend!
Price assessment: Reasonable price
Services: Patio design, Yard landscaping
Response from the owner · 2 months ago
We appreciate being involved in unique projects, and being able to fit a landscape and living space to your beautiful Victorian home was an opportunity we appreciated. Thanks!
R
Rood Leger1 reviewiTotal number of Google reviews Rood has written across all businesses on Google Maps, not just this one.
Brookside does stellar work! Their beautiful landscape designs are the simply the best you'll find and the crews that install them are knowledgeable, dependable, and very detailed-oriented. They are a trustworthy company you can depend on! I especially like that Robbie guy! ;)
Response from the owner · 2 years ago
Thanks Renee! We appreciate you, and we agree, Robbie is pretty great!
J
Jeff Neihouser3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Derek provided amazing designs and provided pictures of what the finished project would look like. We are visual decision makers so this was a huge help. And the Harrison provided the project management and Jacob drove the project from beginning to completion. It was a transformation of our property and their guidance and communication was amazing and set such a high standard for other contractors.
Price assessment: Reasonable price
Services: Patio design, Green landscaping, Retaining walls, Landscape design, Hardscaping
Response from the owner · 3 months ago
Jeff, we really appreciate you taking the time to write a review for our team here at Brookside! It's been a pleasure for us to play a part designing and building your outdoor living space. And for me personally it's been satisfying to hear how you are enjoying the use of it with your friends and family! We look forward to continuing the relationship and watching this space mature. Thank you!
M
Marjorie Schmidgll3 reviewsiTotal number of Google reviews Marjorie has written across all businesses on Google Maps, not just this one.
Brookside has been involved in a landscape project in several phases for our home as we started from very ugly to working around our whole house in stages. Kurt has the vision and sees how it should be and Jacob makes it happen. The crew is very hard working. We feel as though we have gained friends through the project from start to finish.
Price assessment: Reasonable price
Services: Patio design, Green landscaping, Yard landscaping
Response from the owner · 3 months ago
Thank you Marjorie! We have enjoyed working to beautify your property over the years and building outdoor spaces for your family to enjoy!
