Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
Brothers Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Brothers Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #291Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 136 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brothers Automotive is better than 88% of auto repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brothers Automotive is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brothers Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brothers Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brothers Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brothers Automotive is better than 91% of auto repair shops.A
91

Reviews for your job

Customers hired Brothers Automotive for 5 kinds of job.

Brothers Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#318 / 457
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “General repairs & maintenance”

AdamLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best work in town. Super upfront and honest. You pay for peace of mind and know your talking with real guys who want what is best for you and your vehicle.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceEngine repair
Svetlana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I just wanted to give a shout out to Brothers Automotive. We have 2 cars and 2 work vans. Brothers Automotive takes really good care of us. They are quick, professional, and knowledgeable. I highly recommend them to anyone looking for trustworthy automotive care.

Great priceElectrical repairSteering & suspension repairGeneral repairs & maintenance
Elaina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Friendly, and knowledgeable staff! Quick service and decent prices! Definitely my new go to mechanic :).

Great priceGeneral repairs & maintenance
C&l3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

After going to them for a while they've always done good by us. Fairly priced, quick once you get it in, trustworthy, friendly, and helpful.

Great priceGeneral repairs & maintenanceAuto engine diagnosticOil change
Rooted1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After a very particularly terrible and spiraling issue I can say without a doubt that Brothers has been amazing. They’re honest and they have more integrity than any other shop I have ever been into. I owe these guys my life. I 100% recommend them, Phill if you see this… I’m sorry my car is awful. Thank you 1000…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our daughter is in school in Oregon, and we live in New Mexico. Brothers Automotive was so helpful and easy to work with! Everyone should go here!

Auto engine diagnosticGeneral repairs & maintenance
Jamelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I moved here from out of state 6 years ago, a single mom with a teenage (now adult) daughter, and we needed to find a new mechanic. I got scammed at another place before trying Brother's Automotive, and now we won't take our cars anywhere else. From the first phone call with Phil, we felt taken care of. I once had a…

Auto battery maintenanceAuto battery replacementAuto exhaust system repair
JoshLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brothers is the best! I have been going to them for two years and have brought them several cars. They are always kind, honest, and do a great job on the repairs. The prices are always fair and the turnaround is always so quick. I have recommended them to all my family and friends because I have been so satisfied with their work. Don't go changin!

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Shanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 80%Reasonable 20%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance9—
Auto engine diagnostic8—
Steering & suspension repair4—
Engine repair4—
Oil change3—

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