Auto repair shop · Salem, OR · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#291 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★136 Google reviews · 19 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the shop's honesty, fair pricing, and clear communication, noting that staff often explain repairs without upselling unnecessary work. Many reviewers praise the quick turnaround times and professional service, with some mentioning that the shop occasionally waives fees for minor issues. However, a small number of low-star reviews criticize long wait times for appointments and vehicle return, with one alleging that incorrect repairs led to significant engine damage.
Google rating: 4.9 out of 5 from 136 reviews (93% five-star).
Reviews on this page: 136 Google reviews (100 with written comments, 6 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 20, 2026.
Service: Auto Repair Shop serving Salem, Oregon.
Data from Google, last updated November 8, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Brothers AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brothers Automotive: 88/100 on this factor. Category median: 87.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brothers Automotive: 79/100 on this factor. Category median: 85.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brothers Automotive: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brothers Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brothers Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brothers Automotive: 91/100 on this factor. Category median: 57.A
91
Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
4.9of 5
5 stars12793%
4 stars54%
3 stars11%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
96%praise
Praise20196%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price480%
Reasonable120%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust4521%
Staff & attitude3919%
Price & value3718%
Would recommend2813%
Quality & results2512%
Speed & response2512%
Communication115%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were honest, thorough, and treated my vehicle with care.”
“…to make you come back almost cost my daughter her engine from they're shady work…”
“Phil was very helpful in explaining what service was completed on my car and even included some work at no cost.”
“The quality of the work and attention to detail really stood out, and the pricing was fair for the service provided.”
“Unfortunately, auto repair is very expensive now, but quality and honest work is what makes this shop busy.”
“I highly recommend them to anyone looking for reliable, knowledgeable, and trustworthy mechanics.”
“Would never recommend this place to anyone they will mess with different things just to make you come back almost cost my daughter her engine from the…”
“I had an excellent experience at Brothers Automotive.”
“The service was fast, honest, and fairly priced, which is hard to find these days.”
“…arrived, the staff was friendly, professional, and took the time to explain everything clearly without trying to upsell me on unnecessary repairs.…”
People customers mention
Phil10 reviews
Oleg5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brothers Automotive for 5 kinds of job. Pick one to see what they paid and said.
DDiana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Above and beyond service! Phil was very helpful in explaining what service was completed on my car and even included some work at no cost. Highly reccomend!
EEddy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had an excellent experience at Brothers Automotive. From the moment I arrived, the staff was friendly, professional, and took the time to explain everything clearly without trying to upsell me on unnecessary repairs. They were honest, thorough, and treated my vehicle with care. The quality of the work and…
AAdamLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Best work in town. Super upfront and honest. You pay for peace of mind and know your talking with real guys who want what is best for you and your vehicle.
CChristopher3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The most honest auto shop ever. It’s not infrequent for them to be like “no, it was easy, don’t pay anything today” etc. if it wasn’t. Everything is above board, fair as hell, and it’s just nice to pay for something knowing it’s “real” if that makes sense.
I trust em, appreciate them, and even if they’re busy: they’re busy for a reason. Best in town!
AAleksandr3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Excellent shop. Special thanks to Phil — he’s always very polite, professional, and truly cares about customers. What really stands out is the honesty. That’s rare in this business, but here they’ve always been upfront and never tried to take advantage of me. Highly recommend!
SSvetlana8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I just wanted to give a shout out to Brothers Automotive. We have 2 cars and 2 work vans. Brothers Automotive takes really good care of us. They are quick, professional, and knowledgeable. I highly recommend them to anyone looking for trustworthy automotive care.
Great priceElectrical repairSteering & suspension repairGeneral repairs & maintenance
Above and beyond service! Phil was very helpful in explaining what service was completed on my car and even included some work at no cost. Highly reccomend!
Response from the owner · 2 weeks ago
Diana,
We are always happy to provide great work and customer service.
Thank you so much for the 5 star review, and for your continued trust even though you are in Seattle now!
E
Eddy Vaz7 reviewsiTotal number of Google reviews Eddy has written across all businesses on Google Maps, not just this one.
I had an excellent experience at Brothers Automotive. From the moment I arrived, the staff was friendly, professional, and took the time to explain everything clearly without trying to upsell me on unnecessary repairs. They were honest, thorough, and treated my vehicle with care. The quality of the work and attention to detail really stood out, and the pricing was fair for the service provided. It’s hard to find a shop you can truly trust, but Brothers Automotive has definitely earned my confidence. I highly recommend them to anyone looking for reliable, knowledgeable, and trustworthy mechanics. I’ll definitely be coming back for future maintenance and repairs.
Response from the owner · 2 months ago
Thank you Eddy for sharing your experience and Leaving such a positive review! We always try to make sure you know what is going on with your vehicle and explain the repair process.
Y
Yelena Galante7 reviewsiTotal number of Google reviews Yelena has written across all businesses on Google Maps, not just this one.
Best work in town. Super upfront and honest. You pay for peace of mind and know your talking with real guys who want what is best for you and your vehicle.
Thanks so much for the great review, Adam. We're glad our upfront, honest approach gave you peace of mind and that you felt you were talking with real people who care. Your trust means a lot to our whole team. We look forward to helping you and your vehicle again.
C
Christopher Maxie II3 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
The most honest auto shop ever. It’s not infrequent for them to be like “no, it was easy, don’t pay anything today” etc. if it wasn’t. Everything is above board, fair as hell, and it’s just nice to pay for something knowing it’s “real” if that makes sense.
I trust em, appreciate them, and even if they’re busy: they’re busy for a reason. Best in town!
Response from the owner · 4 months ago
Thank you so much, Christopher. We truly appreciate your trust and kind words. Honesty and fair pricing are what we aim for, and it means a lot to hear it's noticed. We look forward to helping you again and appreciate you recommending us.
M
MDawoodsafi7 reviewsiTotal number of Google reviews MDawoodsafi has written across all businesses on Google Maps, not just this one.
Thank you so much for the recommendation! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again soon.
A
Aleksandr Galetskyi3 reviewsiTotal number of Google reviews Aleksandr has written across all businesses on Google Maps, not just this one.
Excellent shop. Special thanks to Phil — he’s always very polite, professional, and truly cares about customers. What really stands out is the honesty. That’s rare in this business, but here they’ve always been upfront and never tried to take advantage of me. Highly recommend!
Response from the owner · 5 months ago
Thank you, Aleksandr, for the wonderful review. We're thrilled Phil and the team could provide polite, professional service and that our honest, upfront approach earned your trust. We'll be sure to share your praise with Phil. We truly appreciate your recommendation and look forward to serving you again.
S
Svetlana P8 reviewsiTotal number of Google reviews Svetlana has written across all businesses on Google Maps, not just this one.
I just wanted to give a shout out to Brothers Automotive. We have 2 cars and 2 work vans. Brothers Automotive takes really good care of us. They are quick, professional, and knowledgeable. I highly recommend them to anyone looking for trustworthy automotive care.
Price assessment: Great price
Services: Electrical repair, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic
Response from the owner · 6 months ago
Thank you so much for the shout-out, Svetlana! We're thrilled to hear our team takes great care of your cars and work vans. We appreciate your recommendation and will share your kind words with the crew. We look forward to keeping you on the road.
E
Elaina Snow3 reviewsiTotal number of Google reviews Elaina has written across all businesses on Google Maps, not just this one.
Friendly, and knowledgeable staff! Quick service and decent prices! Definitely my new go to mechanic :).
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 7 months ago
Thank you so much for the kind words, Elaina. We're thrilled our team was friendly, knowledgeable, and provided quick, affordable service. It means a lot to be your new go-to mechanic, and we look forward to taking care of your car for years to come.
T
Tariq AlayanLocal Guide · 224 reviewsiTotal number of Google reviews Tariq has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I had an excellent experience at Brothers Automotive! From the moment I walked in, the team was friendly, professional, and genuinely focused on helping me. They took the time to explain everything clearly, answered all my questions, and never made me feel pressured.
The service was fast, honest, and fairly priced, which is hard to find these days. You can really tell they care about their customers and take pride in their work. My vehicle has been running great ever since, and I couldn’t be happier.
If you’re looking for a trustworthy and reliable automotive shop, I highly recommend Brothers Automotive. I’ll definitely be coming back for future service!
Response from the owner · 7 months ago
Tariq, thank you so much for the 5-star review and for sharing your experience. We’re glad our team could be friendly, professional, and clear in explaining everything, and that your vehicle is running great. Hearing that you felt the service was honest and fairly priced means a lot to us. We appreciate the recommendation and look forward to helping you with any future service.
