iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★81 Google reviews · 20 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the shop's fair pricing, thorough communication, and reliable service for repairs like timing belts, exhaust systems, and inspections. Reviewers note the staff's willingness to explain issues clearly and accommodate scheduling needs, often contrasting the experience favorably with previous dealerships or other mechanics. The only lower-rated review still praises the quick diagnostic accuracy for an electrical issue, indicating a general pattern of satisfaction with the technical expertise and honest approach.
Google rating: 5.0 out of 5 from 81 reviews (99% five-star).
Reviews on this page: 81 Google reviews (74 with written comments, 4 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 6, 2026.
Service: Auto Repair Shop serving Salem, Oregon.
Data from Google, last updated November 8, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Frontline Automotive RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Automotive Repair: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Automotive Repair: 98/100 on this factor. Category median: 85.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Automotive Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Automotive Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
5.0of 5
5 stars8099%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
98%praise
Praise18398%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3677%
Reasonable1123%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3820%
Price & value3318%
Honesty & trust2815%
Quality & results2614%
Would recommend2212%
Speed & response2111%
Communication1810%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rick is the real deal — personable, knowledgeable, and HONEST!”
“Rich & his son are reliable & will explain everything that needs to be done to you.”
“…to accommodate us picking up our vehicle, and still took the time to thoroughly explain the repair process and what to watch out for in case it shoul…”
“I've had awful experiences from mechanics especially as a woman.”
“…ut they were able to work with me and get me outta there with a smile definitely recommend this place and will be back for future needs !…”
“Great attention to detail, really fair prices and always on time!”
“…date us picking up our vehicle, and still took the time to thoroughly explain the repair process and what to watch out for in case it should arise aga…”
People customers mention
Rick27 reviews
Subaru3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Frontline Automotive Repair for 8 kinds of job. Pick one to see what they paid and said.
EEvie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Rick is the real deal — personable, knowledgeable, and HONEST!
Frontline Automotive Repair is the only company I trust with my vehicles!
Steering & suspension repairOil change
JJody9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Rick is amazing and i highly recommended him. My husband and i are both uber drivers. He keeps our cars running in tip top shape. He is very knowledgeable and very fair with his pricing. If you're looking for a good mechanic in Salem call Rick first. I promise you won't be sorry.
DDan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I found this mechanic after taking my ride to other places & these 2 other places went out of business and never did anything completely. Since bringing my car in it has been diagnosed & issues were resolved. Rich & his son are reliable & will explain everything that needs to be done to you. Great communication…
DDaniel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Rick is for sure my favorite mechanic of all time. Knows what he’s doing, fair prices, 10/10 shop.
Great priceAuto engine diagnostic
RRYAN1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Rick waited well past closing hours to accommodate us picking up our vehicle, and still took the time to thoroughly explain the repair process and what to watch out for in case it should arise again...
We're referring him to everyone...
THANKS..🌞
DDavid4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
You took care of three of my Toyotas timing belts plugs Etc.excellent pricing quick scheduling and service. Will be my go to repair shop. Thanks
Thank you so much for the wonderful review, Evie! We're thrilled to hear that we have earned your trust. We truly appreciate your business and look forward to serving you and your vehicles needs for years to come. Please don't hesitate to reach out if you ever need anything!
D
Danny RodriguesLocal Guide · 11 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Professional work, reasonable pricing, friendly folks.
Response from the owner · 2 days ago
Thank you so much for taking the time to leave us a positive review, Chris! We really appreciate your kind words and are glad we could provide you with professional service at a fair price. We look forward to seeing you again!
J
Jody Campos9 reviewsiTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Rick is amazing and i highly recommended him. My husband and i are both uber drivers. He keeps our cars running in tip top shape. He is very knowledgeable and very fair with his pricing. If you're looking for a good mechanic in Salem call Rick first. I promise you won't be sorry.
Response from the owner · 2 days ago
Thank you so much for the review Jody. Hope you and your husband have a great day!
D
Dan Barnes2 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
I found this mechanic after taking my ride to other places & these 2 other places went out of business and never did anything completely. Since bringing my car in it has been diagnosed & issues were resolved. Rich & his son are reliable & will explain everything that needs to be done to you. Great communication skills. They're true professional mechanics you can trust & believe in. They're affordable, reliable & true craftsmen at their trade. Thank you so much Rich & son. ( Frontline Auto repair.)
Response from the owner · 2 days ago
Thank you so much for taking the time to leave this wonderful review, Dan! We're thrilled that we could help get your vehicle running smoothly and that you've had such a positive experience. We truly appreciate your trust and kind words about Rick and our service, and we look forward to helping you with any future automotive needs. Thanks again for choosing Frontline Automotive Repair!
D
Daniel Stefanovich5 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Rick is for sure my favorite mechanic of all time. Knows what he’s doing, fair prices, 10/10 shop.
Price assessment: Great price
Services: Auto engine diagnostic
Response from the owner · a week ago
Thank you so much for the kind words, Daniel! We're thrilled to hear that we have earned your trust and confidence. We appreciate your business and look forward to serving you again soon!
R
RYAN Gammon1 reviewiTotal number of Google reviews RYAN has written across all businesses on Google Maps, not just this one.
Rick waited well past closing hours to accommodate us picking up our vehicle, and still took the time to thoroughly explain the repair process and what to watch out for in case it should arise again...
We're referring him to everyone...
THANKS..🌞
Response from the owner · 2 weeks ago
Thank you so much for the kind words, Ryan! We're thrilled that we could help you out and that you felt well taken care of. We truly appreciate your business and your referrals—they mean the world to us. Please don't hesitate to reach out if you need anything in the future!
D
David Greer4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
You took care of three of my Toyotas timing belts plugs Etc.excellent pricing quick scheduling and service. Will be my go to repair shop. Thanks
Response from the owner · a month ago
Thank you so much for the kind review, David! We're thrilled that we could service your Toyotas and that you were pleased with our pricing, scheduling, and service. We look forward to seeing you again and appreciate your business!
M
Michael TomschaLocal Guide · 36 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Rick is terrific to work with! Outstanding customer service.
Response from the owner · a month ago
Thank you so much for the kind words, Michael! We're thrilled to hear that we provided you with outstanding service. We appreciate your business and look forward to seeing you again for your future automotive needs!
L
Leatha Krehoff3 reviewsiTotal number of Google reviews Leatha has written across all businesses on Google Maps, not just this one.
I am a huge fan of Frontline Automotive. Any time someone I know is having problems with their vehicle, I assure them they will receive excellent and honest service at a reasonable price from Rick at Frontline Automotive.
Price assessment: Great price
Services: Auto engine diagnostic, Oil change, Service not listed
Response from the owner · a month ago
Thank you so much for the wonderful review, Leatha! We truly appreciate your kind words and your trust in Frontline Automotive. It's customers like you who make what we do so rewarding, and we look forward to serving you and your friends for all your automotive needs.
