Dabler Auto Body logo

Dabler Auto Body

Auto body shop · Salem, OR · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#226 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 1,165 Google reviews · 24 photos
95%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
Nov 2026latest review

Dabler Auto Body at a glance

Google reviewers give Dabler Auto Body a 4.9 rating from 1,165 reviews, frequently praising the shop for professional communication, accurate estimates, and timely completion of repairs. Many customers highlight the staff's helpfulness in coordinating with insurance companies and providing consistent status updates throughout the repair process. However, some low-star reviews criticize the shop for significant delays in completing work, unexpected price changes after initial estimates, and perceived unprofessionalism regarding billing disputes or vehicle handling.

  • Google rating: 4.9 out of 5 from 1,165 reviews (95% five-star).
  • Reviews on this page: 1,165 Google reviews (853 with written comments, 31 with photos).
  • Owner responses: the business replied to 89% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Auto Repair Shop serving Salem, Oregon.

Data from Google, last updated November 8, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction88Reliability84Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 88 (median 87)Reliability: 84 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 57)
Dabler Auto BodyAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dabler Auto Body: 88/100 on this factor. Category median: 87.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dabler Auto Body: 84/100 on this factor. Category median: 85.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dabler Auto Body: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dabler Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dabler Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dabler Auto Body: 100/100 on this factor. Category median: 57.A
100

Bar = this company · dark tick = category median.

Star ratings

1,165 Google reviews we collected

  • 5 stars1,10795%
  • 4 stars242%
  • 3 stars71%
  • 2 stars40%
  • 1 star232%

Praise vs complaints

Phrases our text analysis found in 853 written reviews

  • Praise1,38397%
  • Complaints433%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price5034%
  • Reasonable8054%
  • Overpriced21%
  • Not sure1711%

Topic share

How often each topic comes up in the written reviews

  • Quality & results34824%
  • Staff & attitude33323%
  • Would recommend23416%
  • Communication21115%
  • Speed & response14110%
  • Price & value926%
  • Honesty & trust675%

What customers talk about

We read 853 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We had a fantastic experience with Dabler Auto Body!”
    “The foam cushion under the bumper cover was damaged and not repairable.”
  • “They are thoughtful, professional, on time, honest and hardworking.”
    “…it,the fact they couldn't work with that & at last minute,completely unprofessional.…”
  • “We couldn’t be happier with our experience and would absolutely recommend Dabler Auto Body to anyone needing quality auto body work.”
    “Do not recommend using them at all.”
  • “They kept us updated throughout every stage of the repair process, so we always knew exactly what was happening with our vehicle.”
  • “The process was quick and convenient, as I was able to receive an estimate and schedule an appointment within minutes.”
    “…surance adjuster (I had and facilitated connections), it was moving slow because this was a vandalism issue not just a straight-forward collision.…”
  • “From start to finish, their team was incredibly fair, professional, and informative.”
    “I don’t think other shops are a “ripoff”, I just think Dabler is less expensive AND does more perfect work — every time!”
  • “What we appreciated most was their honesty and transparency with pricing.”
    “Super shady, tried to change the price midway after already inspecting my vehicle with insurance claim and having it for weeks, told them to include i…”

People customers mention

  • Ricky 22 reviews
  • Autobody 21 reviews
  • Mike 17 reviews
  • Dennis 16 reviews
  • Justin 13 reviews
  • Dablers 11 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Dabler Auto Body for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

KristiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They are thoughtful, professional, on time, honest and hardworking. We will never go anywhere else for car issues. Made everything so easy for us!

Great priceBody & Trim
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Job came in cheaper than estimate! Adjuster (Ricky) and office staff very friendly and professional. A pleasure to work with. Job looks good and fit is perfect. Thanks for a great job on my BMW.

Reasonable pricePaintingBody & Trim
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I was referred to Dablers by BMW and they did not disappoint! From the moment I called to the moment I picked my car up, everyone there was so friendly and helpful and my car looked brand new again!! Thank you, Dablers! Excellent work! Definitely 10/10!!

PaintingService not listed
pablo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This is a great shop. Jacob my contact was very helpful and kept me informed the entire process

Reasonable priceBody & Trim
Darrin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Our car was damaged by vandalism and was repaired in just over a week came back, looking better than before. Highly recommended.

Great pricePaintingBody & Trim
Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Delivered when they said it would be, outstanding craftsmanship and within the estimated cost range they predicted. Couldn’t ask for better.

Reasonable priceBody & Trim

Photos

Customer reviews

4.9 ★★★★★ 1,165 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David Schmidt5 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Job

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
Response from the owner · a week ago

We appreciate your feedback, David! "Great job" is music to our ears. 😊

Kristi RudolphLocal Guide · 12 reviewsTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are thoughtful, professional, on time, honest and hardworking. We will never go anywhere else for car issues. Made everything so easy for us!

  • Price assessment: Great price
  • Services: Body & Trim
Response from the owner · a week ago

It’s fantastic to hear that you found us thoughtful, professional, and timely, Kristi. We're here to make car issues easier for you anytime! 😊

Larry Wood1 reviewTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Job came in cheaper than estimate! Adjuster (Ricky) and office staff very friendly and professional. A pleasure to work with. Job looks good and fit is perfect. Thanks for a great job on my BMW.

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
Response from the owner · a week ago

It’s great to hear that the job on your BMW not only came in cheaper but also exceeded your expectations! We’ll be sure to pass along your compliments to Ricky and the team. 😊

Patrick Dutcher3 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a fantastic experience with Dabler Auto Body! From start to finish, their team was incredibly fair, professional, and informative. They kept us updated throughout every stage of the repair process, so we always knew exactly what was happening with our vehicle. What we appreciated most was their honesty and transparency with pricing. Since we were paying out of pocket rather than going through insurance, knowing exactly what to expect financially was especially important to us. There were no surprises, just clear communication and fair pricing throughout the entire process. It’s refreshing to work with a business that values honesty, customer service, and keeping its customers informed. We couldn’t be happier with our experience and would absolutely recommend Dabler Auto Body to anyone needing quality auto body work. Thank you for making the entire process so easy and stress-free!

  • Services: Painting, Body & Trim
Response from the owner · a week ago

We’re thrilled to hear you found our pricing clear and our communication top-notch, Patrick! Thank you for recommending us; it’s customers like you who make our job worthwhile! 😊

Alicia Curtis5 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was referred to Dablers by BMW and they did not disappoint! From the moment I called to the moment I picked my car up, everyone there was so friendly and helpful and my car looked brand new again!! Thank you, Dablers! Excellent work! Definitely 10/10!!

  • Services: Painting, Service not listed
Response from the owner · 2 weeks ago

Alicia, we're glad your car looks brand new and that our team's friendliness made a positive impression. Thanks for the recommendation! 😊

pablo garcia6 reviewsTotal number of Google reviews pablo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a great shop. Jacob my contact was very helpful and kept me informed the entire process

  • Price assessment: Reasonable price
  • Services: Body & Trim
Response from the owner · 2 weeks ago

We appreciate your feedback, Pablo. Keeping you informed is what we strive for, and we're glad Jacob was helpful during your visit! 😊

Reo Smith3 reviewsTotal number of Google reviews Reo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought my car here to repair some deep scratches and a minor dent, and given the shop’s excellent reputation, I felt confident choosing them. The process was quick and convenient, as I was able to receive an estimate and schedule an appointment within minutes. The quality of the repairs was outstanding, and the paint match for my Platinum Pearl White finish was absolutely perfect. Although there was some initial miscommunication regarding the estimate and the work to be performed, Ricky took the time to clarify everything and address my concerns. The front desk receptionist was exceptional. She went above and beyond to accommodate my work schedule by arranging for me to pick up my car outside of regular business hours. Without her flexibility and understanding, picking up my vehicle would have been extremely difficult. Overall, I’m very impressed with the quality of the work, the customer service, and the team’s willingness to go the extra mile. If I could give them more than five stars, I absolutely would. Highly recommended!

  • Services: Painting, Body & Trim
Response from the owner · 2 weeks ago

Reo, it’s great to hear your Platinum Pearl White finish turned out flawless! We’ll definitely pass your kind words to Ricky and the front desk for their exceptional customer service. 😊

Darrin Epperly2 reviewsTotal number of Google reviews Darrin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our car was damaged by vandalism and was repaired in just over a week came back, looking better than before. Highly recommended.

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Response from the owner · 2 weeks ago

It's great to hear the repairs after the vandalism made your car look even better than before, Darrin. Thank you for the high recommendation!

Cliff Carpentier2 reviewsTotal number of Google reviews Cliff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work done on my truck, and great communication through the process.

Response from the owner · 2 weeks ago

Cliff, we're pleased to know you liked the work on your truck and found our communication helpful. We aim to keep everything clear and straightforward! 😊

carol Blea5 reviewsTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work and communication would highly recommend

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Response from the owner · a year ago

Thank you, Carol! We're so grateful for your kind words and recommendation, and we appreciate the acknowledgment of our team's efforts.

Dabler Auto Body on Google Maps →

Business details