Auto repair shop · Salem, OR · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★94 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the shop's fair pricing, quick turnaround times, and clear communication regarding repairs. Services range from transmission work and brake issues to exhaust welding and AC charging, with reviewers noting the staff's willingness to explain problems and provide honest second opinions. The positive feedback emphasizes the team's professionalism and ability to handle urgent requests or complex jobs that other local shops declined, resulting in a perfect five-star rating across all reviews.
Google rating: 5.0 out of 5 from 94 reviews (100% five-star).
Reviews on this page: 94 Google reviews (82 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 20, 2026.
Service: Auto Repair Shop serving Salem, Oregon.
Data from Google, last updated November 8, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Frontier AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontier Automotive: 100/100 on this factor. Category median: 87.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontier Automotive: 98/100 on this factor. Category median: 85.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontier Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontier Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
–
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars94100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise15699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2757%
Reasonable2043%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3321%
Quality & results2415%
Speed & response2415%
Would recommend2315%
Price & value2013%
Honesty & trust2013%
Communication138%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kody Harris was so very helpful with our CR-V and saved us some money.”
“Frontier took the job and got it done the same day and I'm very happy with the results.”
“My car had a radiator issue and Kody was able to get it in quickly.”
“I recommend this shop above any others in Salem/Keizer area”
“He has extremely reasonable pricing and dose research on your car when he has some down time.”
“Great communication, Cody is a good person and very honest!”
“Kody took time to answer some questions and explain things to me over the phone, which was appreciative.”
People customers mention
Kody13 reviews
Cody4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Frontier Automotive for 8 kinds of job. Pick one to see what they paid and said.
MmollyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fair priced and quick turnaround. Went here for a transmission fluid drain/refill. Kody took time to answer some questions and explain things to me over the phone, which was appreciative. I would return for car maintenance in the future!
Reasonable priceTransmission
SSheri8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Kody Harris was so very helpful with our CR-V and saved us some money. Thank You Kody!
Great price
JJLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Honest, fast, and reliable. Kody is a fantastic mechanic.
Worked with me and helped me understand anytime I had questions.
Really went above and beyond, do t go anywhere else.
Great priceGeneral repairs & maintenance
KKatie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This shop is amazing and gave me so many options to try and help. I recommend this shop above any others in Salem/Keizer area
JJulie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cody was great to work with. We were on a cross country road trip when we had brake issues. He got us in quickly. He worked diligently, in the rain and late into the night, to get us safely back on the road to home.
Reasonable priceBrakes
KKristen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My car had a radiator issue and Kody was able to get it in quickly. He did a diagnostic check that included a video that showed the area that needed replacing. He spent time answering my questions and was very professional.
Fair priced and quick turnaround. Went here for a transmission fluid drain/refill. Kody took time to answer some questions and explain things to me over the phone, which was appreciative. I would return for car maintenance in the future!
Price assessment: Reasonable price
Services: Transmission
Y
Yisak Yonas1 reviewiTotal number of Google reviews Yisak has written across all businesses on Google Maps, not just this one.
Honest, fast, and reliable. Kody is a fantastic mechanic.
Worked with me and helped me understand anytime I had questions.
Really went above and beyond, do t go anywhere else.
Price assessment: Great price
Services: General repairs & maintenance
E
Eric DuranLocal Guide · 21 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Cody was great to work with. We were on a cross country road trip when we had brake issues. He got us in quickly. He worked diligently, in the rain and late into the night, to get us safely back on the road to home.
Price assessment: Reasonable price
Services: Brakes
Z
Zach Devine3 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
My car had a radiator issue and Kody was able to get it in quickly. He did a diagnostic check that included a video that showed the area that needed replacing. He spent time answering my questions and was very professional.