Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise Brothers Cleaning Services for punctuality, clear communication, and effective removal of stains and odors from carpets and tiles. Reviewers note that technicians arrive on time, explain the work performed, and deliver thorough results that make floors look new. However, some low-rated reviews highlight issues with billing practices, such as unexpected charges or tipping requirements, and instances where technicians arrived late or failed to provide adequate contact information.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
373 Google reviews we collected
Phrases our text analysis found in 247 written reviews
Price verdicts customers left with their Google review
Middle half of what 7 customers paid ($126–$360) · gold mark = category median.
How often each topic comes up in the written reviews
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He does a great job, pays attention to detail, gets out the spots and the price is right.”
“Worst customer service ever.”
“Our service technician, Corey, was a very professional sweetheart.”
“Ben with Brothers Carpet Cleaning was on time, efficient and very pleasant to work with.”
“I would recommend Brothers to anyone in need of carpet cleaning.”
“I can't recommend Brother's highly enough and Ben was a pleasure to have in our home.”
“The price was reasonable and at the end he related the condition of our different rugs and when we should clean them again.”
“Excellent service, although a bit pricey.”
“Corey did a great job even explaining why the high traffic area looks different after cleaning.”
“It’s rare to find a company that genuinely cares about both the quality of their work and the satisfaction of their customers the way they do.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Brothers Cleaning Services for 6 kinds of job. Pick one to see what they paid and said.
Ben, carpet cleaner from Brothers Carpet cleaning, cleaned my condo carpet today. He does a great job, pays attention to detail, gets out the spots and the price is right. I highly recommend this business!
This was my third time having Brothers clean my carpets and rugs. I have been very satisfied with their service. Trevor always does a great job.
We have been customers of Brothers for years for carpet cleaning and we’ve always had excellent customer service! Efficient, professional & friendly employees. Very thorough and their extraction vacuum leaves the carpet pretty dry so in about 7 hours it’s dry. Somehow, they make our old carpet look like new. And…
They did a fantastic job of steam cleaning and sanitizing an extremely grubby recliner. I would absolutely call on them again!
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 119 | $146–$303 |
| Pet stain & odor removal | 45 | $144–$260 |
| Area rug cleaning | 35 | $158–$434 |
| Upholstery cleaning | 33 | $170–$340 |
| Carpet steam cleaning | 21 | $153–$315 |
| Interior & exterior window cleaning | 3 | — |
4.8 ★★★★★ 373 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ben was timely and very efficient. The carpets look good and smell amazing. I have 2 large dogs and the deodorizer they use help remove the smell. Have used them before and will use them again!
Ben with Brothers Carpet Cleaning was on time, efficient and very pleasant to work with...my husband and I are very pleased.
We’re glad to hear it, Molly. Thank you for sharing.
Always on time. And it's a plus that people from Brothers are always pleasant and engaging. Most important, you're so happy with the results.
Thank you, Robin! We are proud of the great people we have here and appreciate you sharing.
Very good.
Thank you, Keith.
I couldn’t believe how “new” my old carpet looked after Ben’s cleaning job
Glad to hear it! Thank you for sharing.
Cory and Ben were great. I hope the rest of the service/repair of our marmoleum goes well.
Thank you for sharing, Mark. We appreciate your business.
Excellent as always
Ben, carpet cleaner from Brothers Carpet cleaning, cleaned my condo carpet today. He does a great job, pays attention to detail, gets out the spots and the price is right. I highly recommend this business!
Thank you so much for your kind words and recommendation! We're glad to hear you had a great experience with Trevor and that your condo carpet looks fantastic. Attention to detail and customer satisfaction are top priorities for us, and we’ll be sure to pass along your compliments to Trevor. If you ever need carpet cleaning or any of our other services in the future, we’re always here to help!
I will always use Brothers for my carpet cleaning. The stains are gone on my white carpet! A previous company did not accomplish that. Corey did a great job even explaining why the high traffic area looks different after cleaning. Great company and locally owned!
Thanks, Janet. Glad Corey was able to get the stains out. We appreciate your business.
They always do a great job
Thank you, Kathy. We appreciate your business and he nice review.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
