Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Brown Family Carpet Cleaning

Escondido, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 46 upholstery cleaning · 4.9★ from 222 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Family Carpet Cleaning is better than 94% of upholstery cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Family Carpet Cleaning is better than 98% of upholstery cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Brown Family Carpet Cleaning for 6 kinds of job.

Brown Family Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$397
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 38

All 26 Google reviews tagged “Area rug cleaning”

Anita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent work!! They are very detailed and do not rush their jobs. My carpets looked brand new!! I would highly recommend them!!

Area rug cleaningGeneral carpet cleaning
Carlos6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The boys did a great job cleaning my rug. Would recommend again. Affordable and reasonable price!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
AdeleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians at Brown Family Chem Dry are always punctual, and do a great job. Happy to have this company in my home every 6 months to keep my carpets and rugs fresh and clean! From start with Olivia scheduling my appointment, to finish with Evan and Zack as technicians - everything was perfect. Thanks as always Brown Family Chem Dry.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ralph9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Friendly, professional and efficient, carpets look great.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had our tile floors cleaned throughout our condo last week. They turned out beautiful, so happy to have the grout clean and sealed.

Area rug cleaningService not listed+ Punctuality+ Quality+ Professionalism
JillianLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived right on time and was impressed how well everything looked and was very thorough! It took a bit longer than expected but the quality and value were perfect for what we needed! We will definitely be using their services again in the future!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
ThelmaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This company has the highest standards and provide excellent service. This is my second time using them and they did not disappoint me! My large area rug, sofa and stairs were cleaned. They were efficient, clean, and provided excellent service. I highly recommend them for any of their services!

Customer photo from Thelma's reviewCustomer photo from Thelma's review
Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on-time, Professional, thorough, the carpets look great. I would recommend!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Ela12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super awesome company with super awesome people and super awesome job done!

Area rug cleaningGeneral carpet cleaning
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

USE THEM! I absolutely love Brown Family Chem-Dry! We have been using them for almost 2 years now and they are so fast, reasonably priced, very personable and they get the job done! We have a pup and sometimes you need a good deep clean so we recently had on our 2-year-old carpet upstairs and went to have the…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Where do I begin. Josh & Noah were great! Friendly, informative, new their product, professional, clean. They did an outstanding job! I would recommend them to anyone!

Area rug cleaningUpholstery cleaningPet stain & odor removal
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brown family chem dry had excellent customer service and went above and beyond to help me out in a time sensitive situation. They showed up on time and worked efficiently. They really cared about making sure everything was done correctly.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Sylvia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were on time did a fast job. I’m happy with the results.

Area rug cleaning
ClarenceLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Recently hired Brown family to clean our sofas and area rug. The team showed up on time. They were very kind and highly professional. Most of all, they did and excellent job cleaning our sofas and rug. I highly recommend Brown family and will continue to use them with our future needs..

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Terrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys are friendly, professional and work quickly and thoroughly. I will be using them for all my specialized cleaning needs in the future. They are the best!!!😊

Area rug cleaningDrapes & curtain cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
S6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Family businesses are the best! This company completed our job and left a clean, professional look to our carpets and furniture. They performed as promised at a great price.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with their service Went the extra mile to satisfy me. Very punctual and respectful of my concerns and expectations. I would definitely recommend them.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
PamLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend the Brown Family Chem Dry, you won’t be disappointed. I had another company for many years and it just didn’t seem they were doing the job any longer so I reached out to Brown Family Chemdry and thought we’ll I will try it and boy am I glad I did I never went back to the other company Brown family…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
K10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh did a FABULOUS job! What a great experience. From booking to when job was completed! Communicated reminder prior to appt & let me know they would be ON TIME a few hours before appointment. Was able to get out stain that I really didn’t think was possible. SO POLITE & PROFESSIONAL!! I love that we were using a…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing job! I am so impressed with how thoroughly they cleaned our upholstery and carpets, taking extra time and care to remove stains our previous carpet cleaner said she could not remove (3 years ago!) Everything smells amazing and looks better than it honestly ever has. Highly recommend!!!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service and follow up since I had an area rug they cleaned offsite! I appreciate that customer service is still important to this company as well as punctuality! 🌟

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
NailaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brown Family Chem-Dry did an exceptional job with our very special area rugs! They are responsive, professional, detail oriented, do quality work and overall are such a pleasure to work with. We highly recommend them and plan to use them again for upholstery and carpets in the very near future.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness
Stormalee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning68$170–$340
Pet stain & odor removal35$153–$315
Upholstery cleaning32$183–$347
Area rug cleaning26$164–$397
Carpet steam cleaning16$158–$334
Leather cleaning2—

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