iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 46 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★222 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brown Family Carpet Cleaning 4.9 out of 5 based on 222 reviews, noting that the owner replies to every comment. Customers frequently cite punctual arrivals, fair pricing, and thorough cleaning of carpets, upholstery, and tile. Positive feedback highlights clear communication, flexible scheduling, and fast drying times. However, one low-star review describes a missed appointment where staff disputed the confirmed time without offering an apology.
Google rating: 4.9 out of 5 from 222 reviews (96% five-star).
Reviews on this page: 222 Google reviews (198 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Brown Family Carpet CleaningUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Family Carpet Cleaning: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Family Carpet Cleaning: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brown Family Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brown Family Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Family Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Family Carpet Cleaning: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
222 Google reviews we collected
4.9of 5
5 stars21496%
4 stars63%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 198 written reviews
100%praise
Praise414100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11427%
Staff & attitude9122%
Speed & response7017%
Would recommend6215%
Price & value399%
Communication307%
Honesty & trust92%
What customers talk about
We read 198 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Truly wonderful experience from initial phone call to needing to reschedule due to our own conflict to actual cleaning.”
“Almost just as important is no matter who comes to your home you can count on their respect and professional.”
“He delivered exactly the cleaning I paid for quickly and thoroughly.”
“I would absolutely recommend this company to others, and I will use them again in the future!”
“Their prices are reasonable and their service is exceptional.”
“They arrived and gave me 3 different quotes and thoroughly explained each to help me pick the best option to stay in my budget.”
“An honest company that does a good job, nothing less.”
People customers mention
Chem30 reviews
Dry16 reviews
Evan8 reviews
Josh8 reviews
Noah3 reviews
Cheryl3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brown Family Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
JJaclyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Truly wonderful experience from initial phone call to needing to reschedule due to our own conflict to actual cleaning. Evan was awesome!
MMichael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Evan was quick and thorough. I didn’t need a full-house cleaning, but three areas with blood. It look great afterwards, and the price was fair. Because this great service, I had a full house carpet cleaning, which was fantastic also. Evan is a worker! Gets down to business, and does a great job!
SSandie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This is the second time that I have used The Brown Family Chem-dry services and I definitely will again in the future. I only have one room with carpeting but I have grandkids and pets and I really needed all my couches cleaned. First they were so flexible with helping me schedule a time that worked for me. They…
FFran5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great service! The technician was polite and was a very hard worker. We are pleased with the results.
KKate6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We have been using Brown Family Chem dry for I think almost 4 years. They have cleaned our carpets and tile. Wonderful company with hard working employees! Carpets dry incredibly fast even on a colder cloudy day! Will forever use them only.
Ppatti4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Hi highly recommend Brown Family Chem Dry. I am planning to get new carpet but have to wait a bit because of remodel so I had them come out to clean them (they were in bad shape). Evan was very professional and did a great job - much better than a well known carpet cleaner I used to use! Their customer service was…
Truly wonderful experience from initial phone call to needing to reschedule due to our own conflict to actual cleaning. Evan was awesome!
Response from the owner · 6 months ago
Thank you so much, Jaclyn, for your kind words and 5-star review! We truly appreciate you taking the time to share your experience.
We’re so glad everything—from the initial call to rescheduling and the cleaning itself—was smooth and stress-free for you. Life happens, and we’re always happy to accommodate when we can! 😊
Evan will be thrilled to hear your shoutout—we agree, he’s awesome and takes great pride in delivering top-notch service.
Thank you again for trusting us with your home. We look forward to serving you again soon!
M
Michael M5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Evan was quick and thorough. I didn’t need a full-house cleaning, but three areas with blood. It look great afterwards, and the price was fair. Because this great service, I had a full house carpet cleaning, which was fantastic also. Evan is a worker! Gets down to business, and does a great job!
Response from the owner · 11 months ago
Michael, thank you so much for taking the time to share your experience!
We’re glad to hear Evan was able to help quickly and thoroughly, and that you were pleased with the results. Whether it’s a small spot treatment or a full-house service, we’re always committed to providing fair pricing and quality care.
We truly appreciate your trust. If you ever need anything in the future, our family is here for you!
— Cheryl (“Mom”) & the Brown Family Chem-Dry Team 🧼💚
S
Sandie Sanchez6 reviewsiTotal number of Google reviews Sandie has written across all businesses on Google Maps, not just this one.
This is the second time that I have used The Brown Family Chem-dry services and I definitely will again in the future. I only have one room with carpeting but I have grandkids and pets and I really needed all my couches cleaned. First they were so flexible with helping me schedule a time that worked for me. They arrived and gave me 3 different quotes and thoroughly explained each to help me pick the best option to stay in my budget. He delivered exactly the cleaning I paid for quickly and thoroughly. Almost just as important is no matter who comes to your home you can count on their respect and professional. Like I said, I will definitely use their services again.
Response from the owner · 7 months ago
Hi Sandie,
Thank you so much for your continued support—it truly means the world to our family! We’re so glad we could help get your carpets and couches fresh and clean, especially with grandkids and pets in the mix 😊
We always want our customers to feel comfortable and confident, so we’re happy to hear the scheduling flexibility, clear pricing options, and explanation process made a difference for you. And your kind words about our professionalism and respect in your home mean everything to us—that’s exactly the experience we strive to provide every time.
We look forward to serving you again in the future!
— The Brown Family 🧼✨
F
Fran Cleland5 reviewsiTotal number of Google reviews Fran has written across all businesses on Google Maps, not just this one.
Great service! The technician was polite and was a very hard worker. We are pleased with the results.
Response from the owner · 7 months ago
Hi Fran,
Thank you so much for the 5-star review! We’re thrilled to hear you were pleased with the results.
We take a lot of pride in our team, so it means a lot to hear that your technician was polite and hardworking—that’s exactly the level of service we strive to deliver every time.
We truly appreciate your support and look forward to serving you again!
— The Brown Family 🧼✨
K
Kate6 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
We have been using Brown Family Chem dry for I think almost 4 years. They have cleaned our carpets and tile. Wonderful company with hard working employees! Carpets dry incredibly fast even on a colder cloudy day! Will forever use them only.
Response from the owner · 10 months ago
Kate, thank you so much for your kind words and for trusting Brown Family Chem-Dry for nearly four years now — that truly means the world to us. 💙
We’re incredibly grateful for your continued support and loyalty. Knowing that you’ve been happy with both your carpet and tile cleanings, and that you notice the fast-drying results (even on those chilly, cloudy days!), makes all the hard work worth it.
Our family and team take great pride in providing dependable, high-quality service, and it’s an honor to be the company you choose and recommend. We truly appreciate you and look forward to serving you for many years to come. Thank you for being part of the Brown Family Chem-Dry family!
P
patti main4 reviewsiTotal number of Google reviews patti has written across all businesses on Google Maps, not just this one.
Hi highly recommend Brown Family Chem Dry. I am planning to get new carpet but have to wait a bit because of remodel so I had them come out to clean them (they were in bad shape). Evan was very professional and did a great job - much better than a well known carpet cleaner I used to use! Their customer service was top notch. Even received a hand-written thank you card for the business which is rare in this day and age. I also just had them clean and seal my bathroom tile and again Evan did a thorough great job. I'll never use anyone else!
Response from the owner · 10 months ago
Patti, thank you so much for taking the time to share such a thoughtful review! We truly appreciate your trust in Brown Family Chem-Dry, especially knowing your carpets were in rough shape during a remodel — that means a lot to us.
We’re so glad Evan was able to exceed your expectations with both the carpet cleaning and your bathroom tile cleaning and sealing. He takes great pride in his work, and we’ll be sure to share your kind words with him.
Providing top-notch customer service and those personal touches — like a handwritten thank-you — are very important to our family, so it means a lot that you noticed. We’re honored to be your go-to cleaner and are incredibly grateful for your loyalty. Thank you again for your support!
T
The Mother-Son Team11 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Great customer service and they got all the stains out!
Response from the owner · 10 months ago
Thank you so much for your 5-star review! ⭐️
We truly appreciate your kind words and are so glad to hear you had a great experience with our customer service—and that we were able to remove all the stains! That’s always our goal.
Thank you for choosing Brown Family Chem-Dry. We look forward to serving you again!
W
Woody Widman5 reviewsiTotal number of Google reviews Woody has written across all businesses on Google Maps, not just this one.
Evan and Josh were very thorough and professional. They did a great job and did everything they said they would do. I wouldn't hesitate to use them again in the future.
Response from the owner · 2 years ago
Hi Woody, thank you for your wonderful review! We are so happy that you were pleased with the services that our technicians provided. We greatly appreciate your feedback and look forward to servicing you in the future!
R
Ricardo LopezLocal Guide · 54 reviewsiTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
Ricardo, thank you so much for the 5-star review! ⭐
We truly appreciate you taking the time to share this and support our family-run business. It means a lot to our whole crew. If you ever need anything—carpet, upholstery, tile, or anything else—your Brown Family Chem-Dry family is here for you!
With gratitude,
Cheryl (“Mom”) & the Brown Family Chem-Dry team 🙌🧼
M
Maggie Effinger4 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Thank you so much, Maggie! 💙 We’re truly grateful for your kind words and continued trust in our family business. It’s always a pleasure to serve you — timely, kind, and professional is exactly what we strive for every time! Looking forward to seeing you again soon.
– Cheryl (aka Mom) & the whole Brown Family Chem-Dry crew 🧼👨👩👦👦
