Carpet cleaning service · Escondido, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 46 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★81 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the punctuality, professional demeanor, and thoroughness of the cleaning staff, noting that carpets and upholstery often appear renewed after service. Recurring themes include fair pricing, honest communication, and the ability to handle specific issues like pet stains or construction dust. The business also accommodates pets and multi-story homes while maintaining a quick turnaround. With a perfect five-star rating from eighty-one reviews and high owner engagement, no significant criticisms are evident in the provided excerpts.
Google rating: 5.0 out of 5 from 81 reviews (99% five-star).
Reviews on this page: 81 Google reviews (75 with written comments, 9 with photos).
Owner responses: the business replied to 94% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Showcase Carpet Cleaning & More: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Showcase Carpet Cleaning & More: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Showcase Carpet Cleaning & More: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Showcase Carpet Cleaning & More: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
5.0of 5
5 stars8099%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
100%praise
Praise186100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2553%
Reasonable2145%
Overpriced00%
Not sure12%
$224-14% vs typical upholstery cleaning
Middle half of what 36 customers paid ($163–$334) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4524%
Speed & response4223%
Staff & attitude3720%
Would recommend3117%
Price & value179%
Communication95%
Honesty & trust53%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“No wasted time, no cutting corners, just exceptional work and an awesome experience all around.”
“My carpets came out looking absolutely incredible, and the entire process was quick, efficient, and professional from start to finish.”
“Had a few stains that had even bigger stains from me trying to use a bottle or can of some kind of other cleaner that made things worse.”
“Definitely recommend and will be using the service again!”
“Prices were reasonable and the service was exceptional!”
“He explained everything clearly and did an excellent job cleaning my place.”
“You can tell when someone genuinely takes pride in their work, and it shows in every detail.”
People customers mention
Zach9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Showcase Carpet Cleaning & More for 5 kinds of job. Pick one to see what they paid and said.
FFrankie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Hands down one of the best experiences I’ve had with any service company. The quality of work was seriously impressive. My carpets came out looking absolutely incredible, and the entire process was quick, efficient, and professional from start to finish. You can tell when someone genuinely takes pride in their work,…
Paid $100–150Great priceGeneral carpet cleaning
WwestelevenlaneLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Perfectly cleaned our ivory sectional. Had a few stains that had even bigger stains from me trying to use a bottle or can of some kind of other cleaner that made things worse. Zach really came through. Happy to report it looks good as new!!
Paid $150–200Upholstery cleaning
SS1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great guy works hard. No up selling.got stains out at flat price.highly recomend.fast and carpet looks great.big thak you!
Paid $250–300Great priceCarpet steam cleaning
JJulian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Zach from Showcase was excellent to work with. He came out and did an incredible job cleaning our carpet. The water from the first wash reactivated an old pet urine patch, and Zach came back out to treat the patch the next business day. I would highly recommend Showcase Carpet Cleaning.
RRebecca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely happy with the carpet cleaning that Zach did for us today! He was on time and completed our 3 bedrooms within 1.5 hours. We will definitely refer him to our family and friends!
Paid $200–250Great priceCarpet steam cleaning
JJoel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
What a professional!!! Zac arrived 30 mins before our appointment and did a very detailed walk through with me. Afterwards he quickly setup and immediately got to work! My condo is one of the furthest located inside our courtyard and it was no problem for Showcase! There was plenty of hot water and hose to reach…
Hands down one of the best experiences I’ve had with any service company. The quality of work was seriously impressive. My carpets came out looking absolutely incredible, and the entire process was quick, efficient, and professional from start to finish. You can tell when someone genuinely takes pride in their work, and it shows in every detail. The customer service was just as good as the results. No wasted time, no cutting corners, just exceptional work and an awesome experience all around. It’s rare to find someone who delivers this level of quality and service. Couldn’t recommend them enough. Easily 5 stars.
Price assessment: Great price
Price: $100–150
Services: General carpet cleaning
W
westelevenlaneLocal Guide · 24 reviewsiTotal number of Google reviews westelevenlane has written across all businesses on Google Maps, not just this one.
Perfectly cleaned our ivory sectional. Had a few stains that had even bigger stains from me trying to use a bottle or can of some kind of other cleaner that made things worse. Zach really came through. Happy to report it looks good as new!!
Price: $150–200
Services: Upholstery cleaning
C
Camilla Almeida4 reviewsiTotal number of Google reviews Camilla has written across all businesses on Google Maps, not just this one.
Great guy works hard. No up selling.got stains out at flat price.highly recomend.fast and carpet looks great.big thak you!
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you so much for the kind words! I really appreciate it. I’m glad I could get the stains out and get your carpets looking great without any upselling or surprises. Thanks again for choosing Showcase Carpet Cleaning and for the recommendation!
J
Julian Maze4 reviewsiTotal number of Google reviews Julian has written across all businesses on Google Maps, not just this one.
Zach from Showcase was excellent to work with. He came out and did an incredible job cleaning our carpet. The water from the first wash reactivated an old pet urine patch, and Zach came back out to treat the patch the next business day. I would highly recommend Showcase Carpet Cleaning.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you so much for the great review! I really appreciate it. I’m glad you were happy with the carpet cleaning, and I was happy to come back out and take care of that old pet spot. Thanks again for trusting Showcase Carpet Cleaning and for the recommendation!
J
Jim Joyce6 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Zach did an amazing job cleaning my couch, it looks like new! He was punctual, professional and a pleasure to work with. I definitely recommend Showcase and will use them again.
Price assessment: Reasonable price
Services: Upholstery cleaning
Response from the owner · a month ago
Thank you so much for the great review! I’m really glad you’re happy with how the couch turned out. I appreciate the kind words and the recommendation, and I’d be happy to help again whenever you need upholstery or carpet cleaning!
R
Rebecca Scott3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Absolutely happy with the carpet cleaning that Zach did for us today! He was on time and completed our 3 bedrooms within 1.5 hours. We will definitely refer him to our family and friends!
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you so much for the kind words! I’m really glad you were happy with how the carpets turned out. It was great meeting you, and I really appreciate you trusting me with your home. Thanks for recommending me to your family and friends—it means a lot!
S
SS3 reviewsiTotal number of Google reviews SS has written across all businesses on Google Maps, not just this one.
Zach was very professional, thorough, and honest. Did a great job cleaning my carpet.
Response from the owner · a month ago
Thank you so much for the kind words! I really appreciate it. I’m glad you were happy with the carpet cleaning and the way everything turned out. I always try to be thorough and straightforward with my customers, so it means a lot to hear that came through. Thanks again for choosing Showcase Carpet Cleaning!
J
Joel Wright6 reviewsiTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
What a professional!!! Zac arrived 30 mins before our appointment and did a very detailed walk through with me. Afterwards he quickly setup and immediately got to work! My condo is one of the furthest located inside our courtyard and it was no problem for Showcase! There was plenty of hot water and hose to reach every nook and cranny of my two story place! Showcase has earned my business and I plan on being a long term customer! I would highly recommend you give them shot! Prices were reasonable and the service was exceptional!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Thanks so much for the thoughtful review! It was genuinely a pleasure meeting you and taking care of your condo. I’m glad I could make the whole process easy, even with your place being tucked so far back in the courtyard. I really appreciate you trusting me with your home, and I’m looking forward to working with you again!
