Carpet cleaning service · Escondido, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 46 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★112 Google reviews · 13 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Xtreme Cleaning in Escondido, CA, consistently praise the company's punctuality, efficient communication, and fair pricing. Customers frequently highlight successful results on carpets, upholstery, and tile, noting that staff members are professional and attentive to detail. The service often removes stubborn stains and pet odors, leaving surfaces looking renewed. No common criticisms appear in the provided five-star excerpts, which uniformly express satisfaction with the thoroughness of the work and the overall customer experience.
Google rating: 5.0 out of 5 from 112 reviews (98% five-star).
Reviews on this page: 112 Google reviews (94 with written comments, 3 with photos).
Owner responses: the business replied to 36% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Xtreme CleaningUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xtreme Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xtreme Cleaning: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xtreme Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xtreme Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xtreme Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
5.0of 5
5 stars11098%
4 stars11%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
98%praise
Praise20598%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4923%
Staff & attitude4823%
Speed & response3617%
Would recommend3215%
Price & value199%
Communication157%
Honesty & trust115%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were able to get me in quickly, did an excellent job with amazing customer service.”
“Xtreme Cleaning arrived on time, were efficient and courteous.”
“Did a good job, arrived on time, and even offered to do an extra rug for me for free.”
“I now realize I was lucky that an earlier scheduled floor cleaner from a different company never showed up, nor made any effort to reschedule.”
“I've tried others but these guys always seem to get my carpets much cleaner, highly recommend”
“Showed up early, did what he said he was going to do, and charged a more than fair price.”
“Good communication and very respectful of your time and property.”
“Jimmy is such a nice gentleman, I appreciate his honesty.”
People customers mention
Jimmy19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Xtreme Cleaning for 6 kinds of job. Pick one to see what they paid and said.
RRamsey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Did a good job, arrived on time, and even offered to do an extra rug for me for free. There are no issues with the carpet, and no residue as far as I can tell. The pet stains are pretty much gone.
He was also a nice guy. I even caught him singing along to the song he had in his headset, which was kind of fun.
Paid $300–350Reasonable price
TTeri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Xtreme Cleaning arrived on time, were efficient and courteous. Provided corner bumper protection for their hoses, left the house very clean after they were done and carpets and sofa look and smell great!
Did a good job, arrived on time, and even offered to do an extra rug for me for free. There are no issues with the carpet, and no residue as far as I can tell. The pet stains are pretty much gone.
He was also a nice guy. I even caught him singing along to the song he had in his headset, which was kind of fun.
Price assessment: Reasonable price
Price: $300–350
Response from the owner · a week ago
Thank you Ramsey
T
Teri Alden4 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Xtreme Cleaning arrived on time, were efficient and courteous. Provided corner bumper protection for their hoses, left the house very clean after they were done and carpets and sofa look and smell great!
Price assessment: Reasonable price
Price: $400–450
G
German Mota1 reviewiTotal number of Google reviews German has written across all businesses on Google Maps, not just this one.
I have two sofas that had a few though stains in addition my sofas were a bit neglected for two years. Jimmy came out and revive my neglected sofas. Knowledgeable, friendly, clean and professional.
Price assessment: Great price
D
Desiree Bilich8 reviewsiTotal number of Google reviews Desiree has written across all businesses on Google Maps, not just this one.
Xtreme Cleaning came highly recommended. They were able to get me in quickly, did an excellent job with amazing customer service. They will be my go to now in the San Diego area - I highly recommend them!
Response from the owner · 3 months ago
Thank you Desiree !
K
Kelly Hester4 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
The best carpet cleaning we have had in many years. We have tried other local businesses, but were not nearly as happy and pleased with the outcome. We will definitely be using them again for all of our carpet and upholstery cleaning.
Response from the owner · 3 months ago
Thank you kelly it was a pleasure working with you
Jimmy
M
Mattenai PhilipLocal Guide · 19 reviewsiTotal number of Google reviews Mattenai has written across all businesses on Google Maps, not just this one.
We were really impressed with extreme cleaning! They got our extremely dirty chairs looking brand new! Great communication as well! We will be using them again.
J
Julie Muñoz4 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
The three carpeted rooms that were clean look absolutely amazing after he finished. I highly recommend. I thought the carpets would never have been able to look as good as they do. (Years of use, dogs and kids). I booked on his website. Website gives a thorough explanation of the process. I was pleased with the quote and the ability to book a date and time online. It was efficient. Received a call from Jimmy in advance, a confirmation text and a reminder. I loved how professional and personable he is. Can't say enough on what a great job and business he has.
L
Luke Bartholet8 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Had three mattresses, a white couch, white carpet and a Master shower tile cleaned. It was all a mess and when the job was done everything looked like new. I'm actually shocked at some of the stains. Extreme cleaning was able to remove.
