Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Brown Family Carpet Cleaning

Escondido, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 46 upholstery cleaning · 4.9★ from 222 Google reviews

📞 Call (760) 445-6888Request a call backWebsite ↗

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Family Carpet Cleaning is better than 94% of upholstery cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Family Carpet Cleaning is better than 98% of upholstery cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Brown Family Carpet Cleaning for 6 kinds of job.

Brown Family Carpet Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Carpet steam cleaning”

icepickhonda332 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Evan was very detailed and informative upon arrival. He was kind respectful and completed the job in a timely manner. Would definitely recommend him to anyone.

Great priceCarpet steam cleaning
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My 20 pound dog found her way to the bottom of a family-sized bag of peppered beef jerky while we were gone for the morning. She then drank two full bowls of water and relieved herself all over the house. I filled in a few online quotes to get my carpets cleaned asap and this company contacted me the same day with…

Great priceCarpet steam cleaning
Chona5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always on time, very courteous and professional, and do an excellent, thorough job of carpet cleaning.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
AdeleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians at Brown Family Chem Dry are always punctual, and do a great job. Happy to have this company in my home every 6 months to keep my carpets and rugs fresh and clean! From start with Olivia scheduling my appointment, to finish with Evan and Zack as technicians - everything was perfect. Thanks as always Brown Family Chem Dry.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Gregory13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very good service and their price was good, in with the rest. Good value for your money. ANy problems they say they'll come back and make it good but everything looks great!

Carpet steam cleaning+ Responsiveness+ Quality+ Professionalism
Betsy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brown Family Chem Dry is professional, thorough, and stands by their work! So happy I found them! They always do a great job💕

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
MaximusKy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very nice people to deal with.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
JillianLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived right on time and was impressed how well everything looked and was very thorough! It took a bit longer than expected but the quality and value were perfect for what we needed! We will definitely be using their services again in the future!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
RobynLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time,fantastic job, and prompt

Carpet steam cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
ThelmaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This company has the highest standards and provide excellent service. This is my second time using them and they did not disappoint me! My large area rug, sofa and stairs were cleaned. They were efficient, clean, and provided excellent service. I highly recommend them for any of their services!

Customer photo from Thelma's reviewCustomer photo from Thelma's review
Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Janie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I thought my carpet was hopeless and was considering getting estimates on replacing it. But I saw an ad for Chem Dry and decided to give them a call instead. I'm so happy I did. Zack and Evan did a fantastic job. They cleaned, removed the stains and deodorized it. Plus, they were super cool guys. I enjoyed chatting…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JonathanLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great at communication. $100 under their initial quote. Quick service. Was prompt. Highly recommend.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Hope3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best carpet cleaning company that we have used. They communicate very well. And did a great job. We will definitely use this company again.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Brown Family chem-dry to clean our carpets when we moved out of our rental home. I wish I knew about them when we moved in! They did a phenomenal job at removing pet stains from previous tenants and other heavy traffic area dirt. We were very pleased with their pricing, we got an appointment pretty quickly,…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with their service Went the extra mile to satisfy me. Very punctual and respectful of my concerns and expectations. I would definitely recommend them.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
AJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning68$170–$340
Pet stain & odor removal35$153–$315
Upholstery cleaning32$183–$347
Area rug cleaning26$164–$397
Carpet steam cleaning16$158–$334
Leather cleaning2—

Compare with

Mango Spotless Upholstery and Carpet eco cleaning logoMango Spotless Upholstery and Carpet eco cleaningExperts Score 100Escondido · 5.00★Showcase Carpet Cleaning & More logoShowcase Carpet Cleaning & MoreExperts Score 99Escondido · 4.99★Super Mario Carpet Cleaning & Floor Care logoSuper Mario Carpet Cleaning & Floor CareExperts Score 99Escondido · 5.00★