Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Brown Family Carpet Cleaning

Escondido, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 46 upholstery cleaning · 4.9★ from 222 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Family Carpet Cleaning is better than 94% of upholstery cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Family Carpet Cleaning is better than 98% of upholstery cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Brown Family Carpet Cleaning for 6 kinds of job.

Brown Family Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 40

All 35 Google reviews tagged “Pet stain & odor removal”

AdeleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians at Brown Family Chem Dry are always punctual, and do a great job. Happy to have this company in my home every 6 months to keep my carpets and rugs fresh and clean! From start with Olivia scheduling my appointment, to finish with Evan and Zack as technicians - everything was perfect. Thanks as always Brown Family Chem Dry.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Vanessa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Even though scheduling was a little wonky they still had good communication. The two young men were very polite. The carpet cleaning was quick, however I’m not sure if that compromised quality. It took at least 4 hours for our carpets to dry and it left a stiff texture. The plus side is that they don’t have an odor…

General carpet cleaningPet stain & odor removal+ Professionalism+ Value
Carolina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh and Evan were thorough, professional and quick. We recommend them, call and make an appointment. Our carpet had been claimed by our dog in a couple spots and now there's zero odor, plus the shampoo they use smells so good! We'll be calling Brown Family Chem-dry again in the future.

Pet stain & odor removal+ Punctuality+ Quality
Janie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I thought my carpet was hopeless and was considering getting estimates on replacing it. But I saw an ad for Chem Dry and decided to give them a call instead. I'm so happy I did. Zack and Evan did a fantastic job. They cleaned, removed the stains and deodorized it. Plus, they were super cool guys. I enjoyed chatting…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Stacey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very pleased. They were communicative, prompt, courteous and did a great job. Thank u.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jimmy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top tier quality and service. The only carpet cleaning company I use.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service and the best carpet cleaning. Will use them again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Garrett54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is my go to crew for carpets in our rental. They are a responsive, quick, professional and friendly, family owned business. Highly recommended. PS and if you are having a tough day, a calming conversation with Mama Brown will get to back to great. Thanks Brown Family.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Hope3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best carpet cleaning company that we have used. They communicate very well. And did a great job. We will definitely use this company again.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Miryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They took great care with all the areas cleaned.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LacieLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company is amazing they do a great job on flooring.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

USE THEM! I absolutely love Brown Family Chem-Dry! We have been using them for almost 2 years now and they are so fast, reasonably priced, very personable and they get the job done! We have a pup and sometimes you need a good deep clean so we recently had on our 2-year-old carpet upstairs and went to have the…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Where do I begin. Josh & Noah were great! Friendly, informative, new their product, professional, clean. They did an outstanding job! I would recommend them to anyone!

Area rug cleaningUpholstery cleaningPet stain & odor removal
Janice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chem-Dry got back to me right away and had great availability. They got rid of the pet odor/stains and in no time at all. I was also pleased that the carpet dried within a few hours. I will definitely use them again.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tom8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brown Family Chem-Dry in Carlsbad CA just left after doing an A+, 5 star, exceptional job on our carpets. On time, great price, no bogus "visit charge", and the carpets look fantastic. A couple spots we tried to remove are gone too. We couldn't be happier with the results, the company, the price, and the people.

General carpet cleaningPet stain & odor removal+ Value
BriLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did an amazing job, the carpet looked brand new and smelled nice. So impressed with how efficient and thorough they were. 100% will use them in the future.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
GC9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Family company with pride of ownership. Every encounter from email, text, and in person was professional. The young men who did the work were polite, thorough and efficient. The carpet looks amazing! I would highly recommend this company!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Terrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys are friendly, professional and work quickly and thoroughly. I will be using them for all my specialized cleaning needs in the future. They are the best!!!😊

Area rug cleaningDrapes & curtain cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Crystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I always have the best experience with them! They are extremely professional and personable and always do such a great job. They have the best customer service and I highly recommend them for any service!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Brown Family chem-dry to clean our carpets when we moved out of our rental home. I wish I knew about them when we moved in! They did a phenomenal job at removing pet stains from previous tenants and other heavy traffic area dirt. We were very pleased with their pricing, we got an appointment pretty quickly,…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Johanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Brown Family Chem-Dry were more than amazing!!!! Not only did the show up making us feel like we were apart of their family, were extremely professional, they also went above and beyond. They came fully prepaid, covered our entrance way making sure not to add any more dirt inside our home, they made sure to go…

General carpet cleaningPet stain & odor removal
PamLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend the Brown Family Chem Dry, you won’t be disappointed. I had another company for many years and it just didn’t seem they were doing the job any longer so I reached out to Brown Family Chemdry and thought we’ll I will try it and boy am I glad I did I never went back to the other company Brown family…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Charlie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh showed up on time. He looked over what I wanted to be cleaned. He gave me a quote that agreed with the quote I received over the phone. He then went straight to work. He said it would take him about 2 hours and he was done in about 2 hours. He got out the stains I was concerned about and when he was…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
K10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh did a FABULOUS job! What a great experience. From booking to when job was completed! Communicated reminder prior to appt & let me know they would be ON TIME a few hours before appointment. Was able to get out stain that I really didn’t think was possible. SO POLITE & PROFESSIONAL!! I love that we were using a…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing job! I am so impressed with how thoroughly they cleaned our upholstery and carpets, taking extra time and care to remove stains our previous carpet cleaner said she could not remove (3 years ago!) Everything smells amazing and looks better than it honestly ever has. Highly recommend!!!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Brenton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Phenomenal service and a job well done!!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
NailaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brown Family Chem-Dry did an exceptional job with our very special area rugs! They are responsive, professional, detail oriented, do quality work and overall are such a pleasure to work with. We highly recommend them and plan to use them again for upholstery and carpets in the very near future.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness
Stormalee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Emily4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Randall4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Nora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning68$170–$340
Pet stain & odor removal35$153–$315
Upholstery cleaning32$183–$347
Area rug cleaning26$164–$397
Carpet steam cleaning16$158–$334
Leather cleaning2—

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