Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Brown Family Carpet Cleaning

Escondido, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 46 upholstery cleaning · 4.9★ from 222 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Family Carpet Cleaning is better than 94% of upholstery cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Family Carpet Cleaning is better than 98% of upholstery cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Family Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Brown Family Carpet Cleaning for 6 kinds of job.

Brown Family Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 40

All 32 Google reviews tagged “Upholstery cleaning” · showing 20

AdeleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians at Brown Family Chem Dry are always punctual, and do a great job. Happy to have this company in my home every 6 months to keep my carpets and rugs fresh and clean! From start with Olivia scheduling my appointment, to finish with Evan and Zack as technicians - everything was perfect. Thanks as always Brown Family Chem Dry.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ursula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm giving Brown Family Chem-Dry 5 starts for excellent service. Noah and Zach were early (which was great!) for our appointment and did a great job. I'll definitely recommend this service to family and friends.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Cara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Evan and Josh were fantastic! We are very pleased with the cleaning results on our light colored couch and chair. Highly recommend!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
JillianLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived right on time and was impressed how well everything looked and was very thorough! It took a bit longer than expected but the quality and value were perfect for what we needed! We will definitely be using their services again in the future!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
ThelmaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This company has the highest standards and provide excellent service. This is my second time using them and they did not disappoint me! My large area rug, sofa and stairs were cleaned. They were efficient, clean, and provided excellent service. I highly recommend them for any of their services!

Customer photo from Thelma's reviewCustomer photo from Thelma's review
Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Grainne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They responded quickly to my request for a quote, and were very helpful and prompt. Service was on time and fast, and the cleaning team was polite and professional. The results were better than expected on older carpet and upholstery - great quality! I would definitely use their services again!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AnitaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Absolutely the best carpet cleaning company I have ever used! All the time extremely friendly did an excellent job! My apartment carpets look brand new and they cleaned my old recliner! They are the best out there!

General carpet cleaningUpholstery cleaning
KimberlyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did such an amazing job!! I love that they came before the new year. Made my house smell amazing!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Hope3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best carpet cleaning company that we have used. They communicate very well. And did a great job. We will definitely use this company again.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Miryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They took great care with all the areas cleaned.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

USE THEM! I absolutely love Brown Family Chem-Dry! We have been using them for almost 2 years now and they are so fast, reasonably priced, very personable and they get the job done! We have a pup and sometimes you need a good deep clean so we recently had on our 2-year-old carpet upstairs and went to have the…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Since my initial call I was impressed with the professionalism, the customer focus & the flexibility with the scheduling. The tech Zack called ahead of time to confirm the appointment & his arrival. He was on time & represented the company very well with his courtesy, professional, friendly & efficiency with the…

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Where do I begin. Josh & Noah were great! Friendly, informative, new their product, professional, clean. They did an outstanding job! I would recommend them to anyone!

Area rug cleaningUpholstery cleaningPet stain & odor removal
JeremyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic service! I really enjoyed the personal experience offered by "mom and the boys." Overall, you can just tell when people are good and wholesome, and they certainly are. It was a pleasure to work with them. Showed up on time, cleaned efficiently and thoroughly and were professionals through and through. Highly recommended.

General carpet cleaningUpholstery cleaning+ Professionalism+ Value
Andrea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh and his partner did an amazing job cleaning my husband and I couch! The results were like having a brand new couch ! Thank you so much ! Always go with a family business !

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow ! What a great family business from mom Cheryl setting up the schedule to the boys coming out and taking care of business to dad Ray checking to see all is in order. You can’t go wrong with the Brown family. Top notch group five stars !!! Highly recommend

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brown family chem dry had excellent customer service and went above and beyond to help me out in a time sensitive situation. They showed up on time and worked efficiently. They really cared about making sure everything was done correctly.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Camp1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company did an excellent job! They were super professional and were able to come on base to clean. I was highly impressed with what they did to my new to me couch. It looks like a brand new couch! I had a pretty ugly stain on part of it where people have put their feet. It was gone the same day they camel. They…

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism
ClarenceLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Recently hired Brown family to clean our sofas and area rug. The team showed up on time. They were very kind and highly professional. Most of all, they did and excellent job cleaning our sofas and rug. I highly recommend Brown family and will continue to use them with our future needs..

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Sylvia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I used the Brown family first to clean my couch. Then I had them back to clean all my floor tile. Both times Josh did a fantastic and thorough job. This business sends emails and texts to keep you updated. I love that they donate 10 percent each month to a charity. I highly recommend them.

Upholstery cleaningService not listed+ Punctuality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning68$170–$340
Pet stain & odor removal35$153–$315
Upholstery cleaning32$183–$347
Area rug cleaning26$164–$397
Carpet steam cleaning16$158–$334
Leather cleaning2—

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