Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Brown Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%17+4.1Value 14%100+14.1Replies to reviews 7%25+1.8Craft & service penalty55−4.5Momentum penalty71−2.9Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE

Brown Plumbing & Heating

Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 213 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Plumbing & Heating is better than 64% of heat pump installation services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Plumbing & Heating is better than 17% of heat pump installation services.F
17
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brown Plumbing & Heating is better than 55% of heat pump installation services.C
55
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brown Plumbing & Heating is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Plumbing & Heating is better than 71% of heat pump installation services.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Plumbing & Heating is better than 25% of heat pump installation services.D
25

Reviews for your job

Customers hired Brown Plumbing & Heating for 8 kinds of job.

Brown Plumbing & Heating for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 9 Google reviews tagged “Faucet installation”

Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lenard has been wonderful to work with. He is very efficient and respectful, and does good quality work. Browns is very responsive and it only takes a few days to get an appt! I would highly recommend Browns plumbing!

Faucet installationShower installation+ Responsiveness+ Punctuality+ Quality
TiffanyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second experience we have had with Brown Plumbing & Heating and, specifically, with Cody. He is honestly one of the most professional and polite people I've ever met. He was timely and efficient. He was even patient and super friendly with my naughty mini schnauzer :) I will ask specifically for him in the future!

Faucet installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service. Highly recommend for all plumbing repairs.

Faucet installationOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Whenever I have a plumbing issue I call Brown. They answer their phone. They schedule you. They show up and fix it. sometimes they even show up early. Then provide a warranty. No complaints here!!

Faucet installationFaucet repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The young man was very polite. He went over the work to be preformed so I knew what it would cost and what would be done. Looks great and may have saved my kitchen 😀

Plumbing leak detectionFaucet installation
Darren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

JOSH WAS RIGHT ON TIME AND ARRIVED WITH A BIG SMILE ON HIS FACE! He installed our sink, garbage disposal, faucet and hot water tap and all the piping under the sink. OUTSTANDING. PROFESSIONAL. FRIENDLY! HIGHLY RECOMMENDED !!!

Faucet installationGarbage disposal installationService not listed+ Responsiveness+ Punctuality+ Quality
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They did a great job! On time, quick and very personable. We will definitely use them again!

Faucet installation
DaveLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installation
Toni2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Rating only, no written review.

Faucet installation+ Responsiveness+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection29$78–$444
Drain cleaning27$271–$432
Plumbing pipe repair23$429–$1.2k
Faucet repair18—
Water heater installation17$1.2k–$2.8k
Toilet repair16$251–$667
Toilet installation11—
Faucet installation9—

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