ROOFING CONTRACTORS · PHOENIX, AZ
Brown Roofing LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%29+10.1Reliability 15%29+4.4Craft & service 20%75+15Value 10%67+6.7Momentum 8%19+1.5Track record 7%88+6.2Accountability 5%1+0.1Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

Brown Roofing LLC

Better than 36% of roofing contractors · #45 of 70

4.9★280 Google reviewsGoogle star rating as shown on Google Maps.
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yrs (avg 1.5%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Brown Roofing LLC for roof damage repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$438–$2.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof damage repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 58

All 6 Google reviews tagged “Roof damage repair”

★★★★★ Sidney · a year ago

Craig came out and gave us a quote very quickly. He took the time to explain all the things we needed and the extra steps he would take to make sure we didn’t have leaks in the future. The crew got everything done very promptly and cleaned up everything after like they had never been there. I talked to several…

Great priceRoof repair for storm & wind damageRoof inspectionRoof repair
★★★★★ Jenn · 3 years ago

I have been dealing with a huge hole in my house for months due to a poor installation of my solar panels. After searching for a reliable and well known roofing company and having poor communication and failed appointments, I was mad and exhausted of the run around. I was playing tag with my home insurance and could…

Roof damage repairRoof repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Joshua · 3 years ago

Replacing a roof is never fun or something anyone wants to do. It is expensive, stressful and time consuming. Jesse and team made the whole process as easy as possible. From scheduling the quote, to communication, to payment and installation, I felt taken care. Debbie in the office was also super helpful and…

Roof damage repairRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
★★★★★ S · 4 years ago

Had Brown Roofing come out to take a look at a couple of roof leaks. Craig was super friendly and gave an honest estimation of the problem. It took Craig no time at all to fix the issue. Overall, one of the best experiences I've had with a home repair, we'll definitely call Brown Roofing again if we have any more…

Roof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Matthew · 4 years ago

As monsoon season went into full swing, we noticed our sky lights were leaking on our 30 year old roof. We called several roofers and got estimates to replace the entire roof, inculding skylights, and decided to go with Brown. The owner, Craig Brown, personally did the initial inspection and answered all the…

Attic ventingRoof damage repairRoof inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Sherry · Edited 4 years ago

(update) Brown Roofing is THE BEST! A recent summer microburst tore off a dozen of our roof tiles. Called and talked to Debbie the next day and she scheduled a roof inspection. Since Brown Roofing had replaced our roof, they did the inspection and repair at no cost. Tucked the tiles back in where they belonged and…

Attic ventingRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Brown, grey = roofing contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (2 reviews)2024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (13 reviews)2024-Q3: 5.00★ (8 reviews)2024-Q4: 5.00★ (8 reviews)2025-Q1: 5.00★ (17 reviews)2025-Q2: 5.00★ (10 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 5.00★ (9 reviews)2026-Q1: 5.00★ (7 reviews)2026-Q2: 4.20★ (5 reviews)2026-Q3: 5.00★ (8 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$14k+37% vs typical roofing contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 65%Reasonable 35%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%29+10.1Reliability 15%29+4.4Craft & service 20%75+15Value 10%67+6.7Momentum 8%19+1.5Track record 7%88+6.2Accountability 5%1+0.1Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
29
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
29
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
75
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
67
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
19
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
1

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+76 / −0
Professionalism
+80 / −0
Responsiveness
+74 / −2
Punctuality
+70 / −0
Value
+71 / −0

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