Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
BrownDog Lodge - Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%70+4.9Momentum penalty79−2.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

BrownDog Lodge - Memphis

Memphis, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 188 mobile dog groomers · 4.9★ from 559 Google reviews

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Report card

Percentile vs other mobile dog groomers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BrownDog Lodge - Memphis is better than 83% of mobile dog groomers.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BrownDog Lodge - Memphis is better than 65% of mobile dog groomers.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BrownDog Lodge - Memphis is better than 100% of mobile dog groomers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BrownDog Lodge - Memphis is better than 100% of mobile dog groomers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BrownDog Lodge - Memphis is better than 79% of mobile dog groomers.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BrownDog Lodge - Memphis is better than 70% of mobile dog groomers.B
70

Reviews for your job

Customers hired BrownDog Lodge - Memphis for 6 kinds of job.

BrownDog Lodge - Memphis for dog boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Dog boarding”

Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Always so helpful, upbeat and loving towards Wilson. He loves going there !

Reasonable priceDog walkingDog boardingDog bathing and blow dry
ShellyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kudos to all the employees at browndog lodge they took very good care of our baby while we were out of town. They gave him a bath and had him all cleaned up when we returned to pick him up. The staff took time with harlo they even took pics with him. They didn't mind that I called everyday to check on him. This was…

Reasonable priceDog walkingDog groomingDog boarding
Ariel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

My mom placed him here once and seemed like my puppy was fine when she picked him up so I decided to do boarding again except this time I booked a room with a camera. Before I dropped him off he ate and pottied. After I dropped him off which was at 7am they had not fed him or taken him out to potty or play time… it…

Customer photo from Ariel's review
Not sureDog boarding
Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our dog seems to enjoy her time at Brown Dog. The staff seems to understand her personality and needs. I also appreciate being able to bring her own food and treats. We like Brown Dog Lodge.

Customer photo from Kenneth's review
Reasonable priceDog boardingDog bathing and blow dry
Camilla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

If you need a place you can trust in a pinch, BROWN DOG LODGE in Memphis,TN is it. 🐾 I had to take a last-minute trip to Memphis and was so nervous about leaving my dog, but the team at Brown Dog Lodge completely put my mind at ease. The staff were incredibly kind and attentive. What really impressed me was that…

Great priceDog boarding
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

While some of the staff is not necessarily people-friendly (not all staff), my girl still has a great time at day care and really looks forward it. Side note, the nail trim wasn’t done fully. There were nails that for missed.

Reasonable priceDog boardingDog bathing and blow dryDog daycare
Greg11 months ago★★★★★

Rating only, no written review.

Great priceDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding7—
Dog bathing and blow dry5—
Dog daycare3—
Dog walking2—
Dog nail trimming2—
Dog grooming2—

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