Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Brunette Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty62−3.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Brunette Home Improvement

Lansing, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 26 ice removal services · 4.7★ from 134 Google reviews

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Report card

Percentile vs other ice removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brunette Home Improvement is better than 81% of ice removal services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brunette Home Improvement is better than 85% of ice removal services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brunette Home Improvement is better than 62% of ice removal services.B
62
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brunette Home Improvement is better than 100% of ice removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brunette Home Improvement is better than 100% of ice removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brunette Home Improvement is better than 67% of ice removal services.B
67

Reviews for your job

Customers hired Brunette Home Improvement for 8 kinds of job.

Brunette Home Improvement for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$10,000–15,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Gutter repairs”

Jeremy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After seeing the great job Burnette Home improvement performed in replacing my neighbor's roof, I decided I would give them a chance to quote my roofing job. The team did a great job at communicating and answering any questions I had through the quoting and scheduling process. The owner John did a great job…

Customer photo from Jeremy's reviewCustomer photo from Jeremy's review
Reasonable priceGutter repairsGutter installationRoof repair
Jeremiah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brunette Home Improvement came out when we had a hail storm and recognized hail damage that other company’s did not see. They have been amazing to work with and a very simple process. My roof was replaced in a single day and it looks amazing. Clean yard and driveway. Very satisfied with the work that was done, and…

Customer photo from Jeremiah's review
Paid $10,000–15,000Great priceGutter repairsRoof repair for storm & wind damage
Erick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Worked with Brunette on an addition to our home. Very responsive. Made sure I was satisfied at every step along the way. Stand by their work and any questions / concerns were addressed immediately.

Reasonable priceGutter repairsRoof installationHome addition construction
B3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brunette Home Improvement did a phenomenal job on our house, especially when it came to dealing with our insurance, who had sub contracted the appraisal to a third party that was horrible. John kept me in the loop and fought for me to get my roof covered, when the appraisal only covered less than half of the…

Paid $20,000+Reasonable priceGutter repairsRoof repair for storm & wind damageRoof inspection
JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had severe hail damage. The whole process went very smooth with Brunette. John Elieff went out of his way to get things done and work with our insurance company.

Gutter repairsRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Greg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great work performed and great customer service.

Gutter repairsRoof installation+ Responsiveness+ Quality+ Professionalism
Me9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Gutter repairsHome renovationsRoof damage repair+ Responsiveness+ Quality+ Professionalism

Price

$25k+77% vs typical ice removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 73%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation31$11k–$21k
Roof repair for storm & wind damage11$2.4k–$13k
Roof repair10$539–$9.4k
Gutter repairs7—
Gutter installation7$2.1k–$5.1k
Remodeling4—
Roof inspection4—
Window installation4—

Compare with

Sayagos Home Improvement LLC logoSayagos Home Improvement LLCExperts Score 97Lansing · 4.98★Presley Gutter Cleaning Services logoPresley Gutter Cleaning ServicesExperts Score 93Lansing · 4.97★CS Roofing Company / FixRoof logoCS Roofing Company / FixRoofExperts Score 89Lansing · 4.92★