Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Brunette Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty62−3.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Brunette Home Improvement

Lansing, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 26 ice removal services · 4.7★ from 134 Google reviews

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Report card

Percentile vs other ice removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brunette Home Improvement is better than 81% of ice removal services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brunette Home Improvement is better than 85% of ice removal services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brunette Home Improvement is better than 62% of ice removal services.B
62
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brunette Home Improvement is better than 100% of ice removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brunette Home Improvement is better than 100% of ice removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brunette Home Improvement is better than 67% of ice removal services.B
67

Reviews for your job

Customers hired Brunette Home Improvement for 8 kinds of job.

Brunette Home Improvement for roof repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$539–$9.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Roof repair”

Jeremy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After seeing the great job Burnette Home improvement performed in replacing my neighbor's roof, I decided I would give them a chance to quote my roofing job. The team did a great job at communicating and answering any questions I had through the quoting and scheduling process. The owner John did a great job…

Customer photo from Jeremy's reviewCustomer photo from Jeremy's review
Reasonable priceGutter repairsGutter installationRoof repair
Greater1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tony and Joel helped us out with a roof leak and did a fantastic job. We’re selling our house so time was of the essence- they were professional, thorough, and quick! Showed me everything after the fact and were pleasant to work with. Highly recommend. Thanks again!

Paid $1–2,000Great priceRoof repair
B3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brunette Home Improvement did a phenomenal job on our house, especially when it came to dealing with our insurance, who had sub contracted the appraisal to a third party that was horrible. John kept me in the loop and fought for me to get my roof covered, when the appraisal only covered less than half of the…

Paid $20,000+Reasonable priceGutter repairsRoof repair for storm & wind damageRoof inspection
Edwin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brunette removed and replaced our roof, replaced all 11 of our windows, and installed a new skylight. I don’t even bother getting multiple quotes any more. Given the numerous jobs they have done for us, and our friends, they are my go to for all home projects. Flooring and cabinets are next along with a bathroom remodel. Guess who I’m calling again?

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Casey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

What a fantastic company! Even though it had been an incredibly difficult year with tons of logistical and supply hurdles to go through, we couldn't be happier with the way Brunette Home Improvement worked to make our house look stunning. John worked with us, often after-hours and on weekends to make sure that our…

Gutter installationRemodelingRoof repair+ Responsiveness+ Punctuality+ Quality
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a great experience with Brunette Home Improvement and highly recommend their services. Our roof sustained damage during a hail storm and they were helpful, informative, communicative, and thorough throughout the entire process: inspection through installation. Our new roof went on in the height of winter and…

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had severe hail damage. The whole process went very smooth with Brunette. John Elieff went out of his way to get things done and work with our insurance company.

Gutter repairsRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Charisse4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and detailed. Kept me up to date on progress and very efficient. I absolutely love my roof and highly recommend John Brunette..you will not be disappointed.

Roof repair+ Responsiveness+ Punctuality+ Quality
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had our roof/gutters/siding/deck redone due to hail damage. Brunette was a very professional company to work with. They magnetically ran over they yard to pick up all of the nails after they were finished with the roof, and came back the next day and did it again, which we really appreciated, since we have young…

Gutter installationRoof repairRoof repair for storm & wind damage+ Quality+ Professionalism
Me9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Gutter repairsHome renovationsRoof damage repair+ Responsiveness+ Quality+ Professionalism

Price

$25k+77% vs typical ice removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 73%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation31$11k–$21k
Roof repair for storm & wind damage11$2.4k–$13k
Roof repair10$539–$9.4k
Gutter repairs7—
Gutter installation7$2.1k–$5.1k
Remodeling4—
Roof inspection4—
Window installation4—

Compare with

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