Analyzing 6,790,8106.8M ReviewsFor 19,18819.2K Experts

Experts Reviews · Company report
Brunette Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty62−3.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Brunette Home Improvement

Lansing, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 26 ice removal services · 4.7★ from 134 Google reviews

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Report card

Percentile vs other ice removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brunette Home Improvement is better than 81% of ice removal services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brunette Home Improvement is better than 85% of ice removal services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brunette Home Improvement is better than 62% of ice removal services.B
62
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brunette Home Improvement is better than 100% of ice removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brunette Home Improvement is better than 100% of ice removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brunette Home Improvement is better than 67% of ice removal services.B
67

Reviews for your job

Customers hired Brunette Home Improvement for 8 kinds of job.

Brunette Home Improvement for window installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Window installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 4 Google reviews tagged “Window installation”

Edwin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brunette removed and replaced our roof, replaced all 11 of our windows, and installed a new skylight. I don’t even bother getting multiple quotes any more. Given the numerous jobs they have done for us, and our friends, they are my go to for all home projects. Flooring and cabinets are next along with a bathroom remodel. Guess who I’m calling again?

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
DevonLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The entire team was great to work with throughout the entire process. It took a while to get the windows in, but I was aware of the timeframe from the start and they keep in touch until it was time to install. They were responsive to my requests and accommodated the particulars of my project. They worked quickly to…

Window installation+ Responsiveness+ Quality+ Professionalism
Casey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

What a fantastic company! Even though it had been an incredibly difficult year with tons of logistical and supply hurdles to go through, we couldn't be happier with the way Brunette Home Improvement worked to make our house look stunning. John worked with us, often after-hours and on weekends to make sure that our…

Gutter installationRemodelingRoof repair+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had severe hail damage. The whole process went very smooth with Brunette. John Elieff went out of his way to get things done and work with our insurance company.

Gutter repairsRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality

Price

$25k+77% vs typical ice removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 73%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation31$11k–$21k
Roof repair for storm & wind damage11$2.4k–$13k
Roof repair10$539–$9.4k
Gutter repairs7—
Gutter installation7$2.1k–$5.1k
Remodeling4—
Roof inspection4—
Window installation4—

Compare with

Sayagos Home Improvement LLC logoSayagos Home Improvement LLCExperts Score 97Lansing · 4.98★Presley Gutter Cleaning Services logoPresley Gutter Cleaning ServicesExperts Score 93Lansing · 4.97★CS Roofing Company / FixRoof logoCS Roofing Company / FixRoofExperts Score 89Lansing · 4.92★