Chimney services · Houston, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 22 fireplace installation & repairiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★507 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Brushers Chimneys - Chimney Repair in Houston at a glance
Customers frequently highlight the company's punctuality, clear communication, and transparent pricing for services like chimney repairs, cap installations, and cleanings. Many reviewers note that technicians explain findings in detail and avoid unnecessary upselling. However, some low-star reviews criticize the use of subcontractors who left soot in living areas or failed to complete basic tasks, alongside complaints about aggressive sales tactics and unresponsiveness to post-service issues.
Google rating: 4.9 out of 5 from 507 reviews (95% five-star).
Reviews on this page: 507 Google reviews (478 with written comments, 94 with photos).
Owner responses: the business replied to 100% of reviews.
Score profile vs other fireplace installation & repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyFireplace Installation & Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brushers Chimneys - Chimney Repair in Houston: 88/100 on this factor. Category median: 94.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brushers Chimneys - Chimney Repair in Houston: 92/100 on this factor. Category median: 91.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brushers Chimneys - Chimney Repair in Houston: 81/100 on this factor. Category median: 94.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brushers Chimneys - Chimney Repair in Houston: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brushers Chimneys - Chimney Repair in Houston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brushers Chimneys - Chimney Repair in Houston: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
507 Google reviews we collected
4.9of 5
5 stars48495%
4 stars61%
3 stars31%
2 stars20%
1 star122%
Praise vs complaints
Phrases our text analysis found in 478 written reviews
99%praise
Praise92899%
Complaints131%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25928%
Quality & results18920%
Would recommend15817%
Speed & response15216%
Communication9710%
Price & value566%
Honesty & trust303%
What customers talk about
We read 478 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend them for their professionalism and excellent service!”
“He was NOT happy, actually somewhat DISRESPECTFUL that we did not accept his "offer".”
“Solomon and his team did a great job with our fireplace.”
“I would highly recommend this company to anyone needing chimney services.”
“I highly recommend them and will be using them yearly to maintain it in solid condition.”
“Ben fixed my chimney problem quickly, which was especially important since I was in the process of selling my house.”
“He explained everything in detail in a way I could easily understand.”
“They were very professional, explain step by step the chimney needed repaired and gave me a fair and affordable estimate.”
“It does not worth it.”
“They were honest about what actually needed to be done and didn’t try to sell me on unnecessary work.”
“…athan said he was the owner and when I told him the issue said I was lying about how it could have fell off.…”
People customers mention
Daniel15 reviews
Mike15 reviews
David13 reviews
Enrique11 reviews
Adam9 reviews
Charlie8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brushers Chimneys - Chimney Repair in Houston for 8 kinds of job. Pick one to see what they paid and said.
Yodit12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
Great experience! Ben fixed my chimney problem quickly, which was especially important since I was in the process of selling my house. He explained everything in detail in a way I could easily understand. I highly recommend them for their professionalism and excellent service!
Gloria3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We hired Brushers chimneys to do a couple of jobs at our home. Working with them was very pleasant. Communication was excellent. Ben was very specific and detailed on showing us things we didn’t know about our fireplace. I 100% recommend Brushers Chimneys.
Cheryl14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brusher Chimney did a great job! They showed up on time and took the time to explain what needed to be done to replace the walls inside my fireplace. I had contacted several chimney companies before choosing Brusher, and I felt the most comfortable with them. They were honest about what actually needed to be done…
ROBERT10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
In August 2026 Brushers Chimney repair came up to Huntsville Texas to look at our fireplace. They replaced the cap on top of the roof, our old one wasn't drawing air, smoke was coming back
Into our home. They also cleaned inside an out. It looks great , they were very
Efficient and Friendly I was very pleased.
I…
CherylLocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Very pleased with my fireplace install. Ben my technician was knowledgeable and worked very quickly and cleaned up behind himself. The whole project took about 2 hrs. My family is happy with the result.
Georgia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with Brushers Chimneys! Daniel and the entire team did an excellent job from start to finish. They were professional, knowledgeable, and took the time to explain everything. I had a new chimney cap installed, and the quality of the work was great. I highly recommend this company to anyone.
Great experience! Ben fixed my chimney problem quickly, which was especially important since I was in the process of selling my house. He explained everything in detail in a way I could easily understand. I highly recommend them for their professionalism and excellent service!
Response from the owner · 15 hours ago
We really appreciate you taking the time to share your experience! We're glad Ben was able to resolve your chimney issue quickly and explain everything clearly. We’ll be sure to share your kind words with him! Thank you for trusting Brushers Chimneys and for recommending our team. We truly appreciate your support!
Gloria Cardona3 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
We hired Brushers chimneys to do a couple of jobs at our home. Working with them was very pleasant. Communication was excellent. Ben was very specific and detailed on showing us things we didn’t know about our fireplace. I 100% recommend Brushers Chimneys.
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share your experience with us! We’re truly glad to hear that you had such a pleasant experience with Brushers Chimneys and that our communication met your expectations. We’ll be sure to share your kind words with Ben — we’re proud to have him on our team and appreciate how thorough he is in making sure our customers understand their fireplace and the work being done.
We sincerely appreciate your 100% recommendation and the opportunity to work on your home. Thank you again for choosing Brushers Chimneys! We look forward to helping you again in the future.
Cheryl S14 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Brusher Chimney did a great job! They showed up on time and took the time to explain what needed to be done to replace the walls inside my fireplace. I had contacted several chimney companies before choosing Brusher, and I felt the most comfortable with them. They were honest about what actually needed to be done and didn’t try to sell me on unnecessary work. The job didn’t take long, and I’m really happy with how everything turned out. I would definitely recommend them!
Response from the owner · 3 weeks ago
Thank you so much for your thoughtful review and for choosing Brushers Chimneys! It truly means a lot to know that you felt comfortable with our team and appreciated the time we took to explain everything and provide honest recommendations.
We’re so happy to hear that you’re pleased with how your fireplace turned out! Our team takes great pride in doing the job right, keeping our customers informed, and making sure the finished result meets their expectations.
Thank you again for trusting us with your fireplace and for recommending Brushers Chimneys. We sincerely appreciate your business and kind words!
ROBERT LEE LINDAUER III10 reviewsiTotal number of Google reviews ROBERT has written across all businesses on Google Maps, not just this one.
In August 2026 Brushers Chimney repair came up to Huntsville Texas to look at our fireplace. They replaced the cap on top of the roof, our old one wasn't drawing air, smoke was coming back
Into our home. They also cleaned inside an out. It looks great , they were very
Efficient and Friendly I was very pleased.
I can't wait to have a fire it's very Beautiful I have pictures. Thank you
Brushers chimney tell the two technicians they were Fantastic.
Response from the owner · 3 weeks ago
We’re so happy to hear that you were pleased with the chimney repair, cleaning, and new cap installation. It means a lot to us to know that our technicians were friendly, efficient, and took great care of your home.
We’ll definitely share your kind words with the two technicians—they’ll be thrilled to hear that you thought they were fantastic! We hope you enjoy many cozy fires in your beautiful fireplace.
Thank you again for choosing Brushers Chimneys and for trusting us with your home. We truly appreciate your business!
Cheryl McCrawLocal Guide · 82 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Very pleased with my fireplace install. Ben my technician was knowledgeable and worked very quickly and cleaned up behind himself. The whole project took about 2 hrs. My family is happy with the result.
Response from the owner · 3 weeks ago
We’re so pleased to hear that you and your family are enjoying your new fireplace! It’s wonderful to know that Ben provided knowledgeable and efficient service while making sure everything was left clean and in order. We’ll be sure to share your kind words with him.
We sincerely appreciate you choosing Brushers Chimneys and placing your trust in our team. Your business and support truly mean a great deal to us, and we’re grateful for the opportunity to serve you. We hope your new fireplace brings your family many warm and memorable moments for years to come!
Georgia O1 reviewiTotal number of Google reviews Georgia has written across all businesses on Google Maps, not just this one.
I had a great experience with Brushers Chimneys! Daniel and the entire team did an excellent job from start to finish. They were professional, knowledgeable, and took the time to explain everything. I had a new chimney cap installed, and the quality of the work was great. I highly recommend this company to anyone.
Response from the owner · 2 months ago
We're delighted to hear that Daniel and our team provided professional service and kept you informed throughout the process. It means a lot to know you're happy with your new chimney cap and the quality of our work. Thank you for trusting Brushers Chimneys with your home, and we look forward to assisting you again whenever you need us!
Maria Limon2 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
They were very professional, explain step by step the chimney needed repaired and gave me a fair and affordable estimate. During the repair, they explained all the steps they were doing and reassured me of the process and their expertise. Thank you so much!!
Response from the owner · 3 months ago
Thank you so much, Maria, for taking the time to share your experience!
We’re glad to hear that our team was able to provide you with a clear explanation of the repairs needed and guide you through each step of the process. We always want our customers to feel informed and confident about the work being completed, and we appreciate your kind words about our team’s professionalism and expertise.
Thank you for choosing Brushers Chimneys! We truly appreciate your trust and look forward to helping you with any future chimney needs.
Sunny BogdenLocal Guide · 182 reviewsiTotal number of Google reviews Sunny has written across all businesses on Google Maps, not just this one.
The were so quick and efficient. I got a quote right away and the appointment was less than a week from my consultation. The staff were professional and quick. I thought the work was going to take all day but they were done in about 4 hours. My fireplace looks brand new and now birds can't come and nest in my chimney. Thanks Brushers! I would highly recommend this company to anyone.
Response from the owner · 3 months ago
We're thrilled to hear that you had a great experience from the initial quote through the completion of your project. Providing prompt scheduling, professional service, and quality workmanship is always our goal.
We're especially happy to know you're enjoying your fireplace's fresh new look and that your new chimney cap will help keep birds from nesting in your chimney. Thank you for trusting Brushers Chimneys with your home and for recommending us to others. We truly appreciate your support and look forward to helping you with any future chimney needs!
David WLocal Guide · 61 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Thank you so much for the review! We’re glad to hear you were happy with our knowledgeable and quick service.
It was our pleasure helping with the chimney cap installation, crown repair, and firebox painting. If you ever need anything in the future, we’re always here to help!
Sharon Edwards6 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Brushers Chimney repaired and cleaned our chimney, replaced the protective cover/cap and removed 3 birds! All work was completed quickly by staff who were very professional!!
Would gladly refer them to friends and family.
Response from the owner · 4 months ago
Thank you so much for your kind review! We’re glad to hear you are happy with the chimney repair, cleaning, and cap replacement—and that our team was able to safely remove the birds as well. We truly appreciate your recognition of our crew’s professionalism and efficiency. Thank you for trusting Brushers Chimneys and for recommending us to your friends and family!
