Experts Reviews · Company report
BTR Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

BTR Pest Control

Novi, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #196Position by Experts Score among all companies we track in this category. of 295 wildlife removal services · 4.9★ from 144 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BTR Pest Control is better than 87% of wildlife removal services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BTR Pest Control is better than 73% of wildlife removal services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BTR Pest Control is better than 99% of wildlife removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BTR Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BTR Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BTR Pest Control is better than 79% of wildlife removal services.B
79

Reviews for your job

Customers hired BTR Pest Control for 8 kinds of job.

BTR Pest Control for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 136

All 16 Google reviews tagged “General wildlife removal”

KaytlynnLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is a fantastic business. They were on time, they did a fantastic job getting this huge wasp nest out of our shutters and he spayed our yard and house to prevent other pests. Chris also really took his time, he was personable and over all provided a stellar experience. My fiancé and I are first time home owners…

Home inspectionHornet & wasp exterminationRodent extermination+ Quality+ Professionalism+ Value
ChaneseLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used them to get groundhogs out of my backyard. They were quick to respond and I am satisfied with the service I have been receiving.

General wildlife removal+ Responsiveness+ Punctuality+ Professionalism
HassanLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are awesome! Fast, professional and fair with pricing. Highly recommend them.

General wildlife removal+ Responsiveness+ Professionalism
SandiLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with BTR has been professional and friendly from my first frantic phone call with Carly, through the time that Carl spent at my house. I highly recommend this company.

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Sherita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend them on time and honor what they say. I'm very pleased!!

General wildlife removal+ Responsiveness+ Professionalism
A9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Heard what I thought were birds in my chimney and reached to them for help. They were at my house in less than 24 hours and not only removed the birds, but fixed the loose siding on my chimney where they had entered and nested. Price was incredibly reasonable.

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Pat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the service that BTR provided. They were very responsive, professional, and at a reasonable cost. I would use them again and recommend them to others.

General wildlife removal+ Punctuality+ Professionalism+ Value
Marla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris is wonderful! He came out the very night we heard and found out there was a squirrel in our attic. The next day, when I thought the squirrel was trapped, he came out right on time again. His wife Carly answers the phone and put me at ease both times I called frantically to get the squirrel out of my house.…

General wildlife removal+ Responsiveness+ Punctuality+ Quality
LaurieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, very up front with their fees. Super nice employees who honestly go above and beyond! They also come out and check on how things are going,, with regularly scheduled appointments. You cannot go wrong!

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So a skunk decided to make it's final resting place my driveway! Called BTR from a family member's suggestion. The price point was met perfectly! They undercut every other place I called by more then 50%. Matt was on time, professional, and friendly. What more can u ask for when you are hiring a service to do…

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Ruth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very responsive on getting critters out of my backyard. They are still working on it & making progress.

General wildlife removal+ Responsiveness
G2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris showed up promptly for scheduled appointment as stated in his confirmation text. He is knowledgeable in wildlife, bees/wasps and critters. It was an absolute pleasure and blessing speaking with him. I'm very happy I found his business. Chris initially came out to do squirrel removal and assisted with my bee/jellowjacket problem.

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Natasha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

BTR provided me with excellent service. Carly was always friendly and professional when I spoke with her. Chris is very knowledgeable and professional. I would definitely use this service again. I highly recommend using BTR.

General wildlife removal+ Responsiveness+ Professionalism
Bspivey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and friendly. They were booked up and still made a exception to relocate a racoon from my home and gave me a estimate time of arrival of 5pm when I made the call at 9am and arrived at my home 15 minutes after placing the call. Will definitely be a repeat customer. I give Chris and the rest of the…

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Royal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were extremely professional, resolved my issue in a timely manner, and offered possible remedies to prevent further pest entry. I would use again and recommend BTR! Awesome company!

General pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Mwani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General wildlife removal+ Responsiveness+ Quality+ Professionalism

Price

$347+221% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General wildlife removal16$214–$426
Hornet & wasp extermination12$81–$214
Home inspection12$68–$168
Rodent extermination9$81–$323
General pest inspection8$63–$128
Mosquito extermination5$68–$111
Ant extermination5$79–$246
Spider extermination4$58–$139

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