Experts Reviews · Company report
BTR Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

BTR Pest Control

Novi, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #196Position by Experts Score among all companies we track in this category. of 295 wildlife removal services · 4.9★ from 144 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BTR Pest Control is better than 87% of wildlife removal services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BTR Pest Control is better than 73% of wildlife removal services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BTR Pest Control is better than 99% of wildlife removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BTR Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BTR Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BTR Pest Control is better than 79% of wildlife removal services.B
79

Reviews for your job

Customers hired BTR Pest Control for 8 kinds of job.

BTR Pest Control for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#114 / 195
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Hornet & wasp extermination”

EllenLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Outstanding service. Excellent price. If you had a wasp nest - don't delay. This is the company to call. Their communication is top-notch. Their technician explained everything 1 billion times over to me about what he would do to remove my nest. Absolutely fearless. He looked for other nests for no additional…

Customer photo from Ellen's reviewCustomer photo from Ellen's reviewCustomer photo from Ellen's review
Paid $200+Great priceHornet & wasp extermination
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They absolutely killed it! Chris B did a great job, showed me the queen and was very informative. Highly recommend!

Paid $200+Reasonable priceHornet & wasp extermination
Princess7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Called and got an appointment the next day. Everyone was so kind and explained everything to me (never had to deal with pests before). I never got the guy that came name but he was so kind, walked me through everything , was thorough and answered all my questions about my wasp problem. Would recommend to anyone at anytime!

Reasonable priceHome inspectionHornet & wasp extermination
KaytlynnLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is a fantastic business. They were on time, they did a fantastic job getting this huge wasp nest out of our shutters and he spayed our yard and house to prevent other pests. Chris also really took his time, he was personable and over all provided a stellar experience. My fiancé and I are first time home owners…

Home inspectionHornet & wasp exterminationRodent extermination+ Quality+ Professionalism+ Value
DaniellaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company to work with ! Called in the morning, and they were able to accommodate us for late afternoon. Carl was great. He explained what he was doing and he showed us the hornets nest and the removal of it. Highly recommend.

Customer photo from Daniella's reviewCustomer photo from Daniella's review
Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

BTR Pest Control did a great job. Professional, knowledgeable, on time, polite and quick. Thanks for getting rid of the yellow jacket nest.

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
mikekrstevski4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very helpful and thorough. I’ve used other large companies before and felt misled into service terms and contracts. These guys were just straight to the point. They were direct about the services and cost. They were able to make an appointment for us the next day. They were friendly and seemed caring. I…

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Oscar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came out a checked things out and got rid of the pests

Customer photo from Oscar's review
Hornet & wasp exterminationGeneral pest inspection+ Professionalism
Damika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So far, everyone that I've had interactions with have been nothing short of professional and considerate to my concerns. Jason, the last rep to visit my home was very thorough and detailed and did not hesitate in answering my ton of questions. I love how BTR honors their guarantees also. They address all concerns in…

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Lesia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I never write any comments but I want it to be known any one need service should contact BTR great service and reliable and reasonable price u won’t be sorry guaranteed work . I call other places but for some reason I went with BTR. I am glad I did.

Hornet & wasp extermination
chachiLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very knowledgeable very professional help solve my problems I would highly recommend them they definitely know what they are doing

Ant exterminationHornet & wasp exterminationMosquito extermination+ Professionalism
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called the BTR team to come out and exterminate a very active wasp nest (ground) in the my backyard. I was nervous to cut the grass, or even let my dogs play in the yard. Not only did they come out quickly and treat the situation with urgency, but sprayed all the surrounding bushes as well to be SURE the problem was taken care of. Definitely recommend!

Bee exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality

Price

$347+221% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General wildlife removal16$214–$426
Hornet & wasp extermination12$81–$214
Home inspection12$68–$168
Rodent extermination9$81–$323
General pest inspection8$63–$128
Mosquito extermination5$68–$111
Ant extermination5$79–$246
Spider extermination4$58–$139

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