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Buckingham Pet Grooming

Pet groomer · Grand Rapids, MI · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%72+20.3Replies to reviews 8%75+6.2Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#119 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 37%
4.8 ★★★★★ 55 Google reviews · 11 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
Mar 2026latest review

Buckingham Pet Grooming at a glance

Reviewers highlight thorough grooming services, reasonable pricing, and patient handling of anxious or difficult pets. Long-term clients frequently praise the friendly staff and consistent results for dogs and cats. However, low-star reviews indicate a recurring issue with communication, specifically citing instances where voicemail messages were left without a return call.

  • Google rating: 4.8 out of 5 from 55 reviews (93% five-star).
  • Reviews on this page: 55 Google reviews (32 with written comments, 4 with photos).
  • Owner responses: the business replied to 60% of reviews.
  • Most recent review: March 3, 2026.
  • Service: Mobile Dog Groomer serving Grand Rapids, Michigan.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction80Reliability72Craft & service–Value–Momentum100Replies to reviews75Satisfaction: 80 (median 85)Reliability: 72 (median 82)Momentum: 100 (median 100)Replies to reviews: 75 (median 50)
Buckingham Pet GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Buckingham Pet Grooming: 80/100 on this factor. Category median: 85.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Buckingham Pet Grooming: 72/100 on this factor. Category median: 82.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Buckingham Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Buckingham Pet Grooming: 75/100 on this factor. Category median: 50.B
75

Bar = this company · dark tick = category median.

Star ratings

55 Google reviews we collected

  • 5 stars5193%
  • 4 stars00%
  • 3 stars24%
  • 2 stars00%
  • 1 star24%

Praise vs complaints

Phrases our text analysis found in 32 written reviews

  • Praise30100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results930%
  • Staff & attitude723%
  • Price & value517%
  • Would recommend413%
  • Speed & response310%
  • Communication13%
  • Honesty & trust13%

What customers talk about

We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Buckingham Groomers spend all day on my boy and they do an amazing job!”
  • “A charming establishment with friendly and courteous staff.”
  • “The prices are quite reasonable.”
  • “Everyone I recommend ends up forever clients and loves kim and her staff.”
  • “She is super friendly and my pup took to her right away which is always a good sign!”
  • “…y ones I trust with my dog skin and Terry are always professional and communication has always been great!…”
  • “…or 20-25 years, they have always done an amazing job, the only ones I trust with my dog skin and Terry are always professional and communication has a…”

People customers mention

  • Kim 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sindy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My Henry is the best dog I’ve ever known. However he is an English Golden and loves to be dirty! So much hair!! Buckingham Groomers spend all day on my boy and they do an amazing job! He loves his groomer which is saying a lot as he is a “big Mama’s boy” We were very lucky to find Buckingham and will never switch!

Customer photo from Sindy's reviewCustomer photo from Sindy's reviewCustomer photo from Sindy's review
JoyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

A charming establishment with friendly and courteous staff. The prices are quite reasonable.

AshleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I brought my anxious 5.5 year old border collie to be groomed for the first time ever. It is clearly evident that Kim loves dogs from the moment you walk in. She is super friendly and my pup took to her right away which is always a good sign! I picked my dog up a few hours later and she looks so good and she's super…

Customer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's review
BuddyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

She is awesome! cut's both my dogs nails. And is very friendly to my kiddos. I don't know how she does it my Charlie won't let me near his paws

Carrie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kim and her staff are amazing! I have had our family pets being cared for at Buckingham for 22-23 years. Everyone I recommend ends up forever clients and loves kim and her staff.🐾🐶🐰

DaniLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The only place I will and do go to get my grumpy-old-man-dog nails clipped! He is always given patience, love, and encouragement and we are done in a snap. Love love love this place

Photos

Customer reviews

4.8 ★★★★★ 55 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Dawn LarsenLocal Guide · 23 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Is there a fenced in yard

Response from the owner · 7 months ago

Hi Dawn! We do not have a fenced in yard as we are not a Kennel Facility. We are a Grooming Salon. Have a wonderful day!!

Garry MonroeLocal Guide · 11 reviewsTotal number of Google reviews Garry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a good time 😁 Excellent

Response from the owner · 3 years ago

Thank you!!!🐾💜

Sindy Greig-Esseltine6 reviewsTotal number of Google reviews Sindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My Henry is the best dog I’ve ever known. However he is an English Golden and loves to be dirty! So much hair!! Buckingham Groomers spend all day on my boy and they do an amazing job! He loves his groomer which is saying a lot as he is a “big Mama’s boy” We were very lucky to find Buckingham and will never switch!

Response from the owner · 2 years ago

THANK YOU Sindy and Henry too!!!! We're so happy to be of service to Mr. Henry🐾😍 Thank you so very much for the awesome review! It is appreciated so very much!!! We look forward to seeing you guys next time!!☺️🐾

Joy BuysseLocal Guide · 30 reviewsTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A charming establishment with friendly and courteous staff. The prices are quite reasonable.

Response from the owner · 2 years ago

🐾 Thank you so very much for your kind words, we appreciate it more than you know 🐾😃

Ashley BennettLocal Guide · 15 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought my anxious 5.5 year old border collie to be groomed for the first time ever. It is clearly evident that Kim loves dogs from the moment you walk in. She is super friendly and my pup took to her right away which is always a good sign! I picked my dog up a few hours later and she looks so good and she's super soft! I have read horror stories of border collies being groomed improperly and completely shaved so if you have a double coated dog like mine, you don't have to worry about that here! I'm very happy and my dog was clearly well treated during her stay!

Response from the owner · 2 years ago

THANK YOU SO MUCH Ashley!!!! It was my absolute pleasure to take care of Holly😍🐾!!! Thank you for bringing her to me!! She is an absolute sweetie!!! I'm so happy she was comfortable with me!☺️🩷 Thank you so much for the kind words, it is so appreciated!!! I'll see you ladies next time!!!🐾😁

Bob ReichertLocal Guide · 824 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a great experience.

Response from the owner · 2 years ago

Thank you so much Bob!!!! I appreciate your kind words more than you know!!!😃🐾

B ZimmerLocal Guide · 20 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kim is the best! So glad i found her years ago.

Response from the owner · Edited 2 years ago

Thank you so much Brenda!!! 🐾💜

Buddy KyserLocal Guide · 31 reviewsTotal number of Google reviews Buddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She is awesome! cut's both my dogs nails. And is very friendly to my kiddos. I don't know how she does it my Charlie won't let me near his paws

Response from the owner · 2 years ago

Awe, THANK YOU SO MUCH!!! I truly appreciate your kind words!!! 🐾🐾☺️

Willie Diaz4 reviewsTotal number of Google reviews Willie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this place they are the best!

Response from the owner · 2 years ago

Awwweeeee THANK YOU so much !!!! 🐾💙

Carrie Jo3 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kim and her staff are amazing! I have had our family pets being cared for at Buckingham for 22-23 years. Everyone I recommend ends up forever clients and loves kim and her staff.🐾🐶🐰

Response from the owner · 3 years ago

Thank you for the love and support Carrie!!! I am so grateful for you, more than you know!!!💜💜

Buckingham Pet Grooming on Google Maps →

Business details

  • Address: 2425 4 Mile Rd NW, Grand Rapids, MI 49544
  • Phone: (616) 784-2025
  • Service area: Grand Rapids, MI