Guitar instructor · Buffalo, NY · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%82+56.8Reliability 31%74+22.8Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#132 of 187 music lessonsiPosition by Experts Score among all companies we track in this category. · better than 30%
4.8★★★★★48 Google reviews · 5 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the studio 4.8 out of 5 based on 48 reviews, with the owner responding to 98% of feedback. Customers frequently praise the structured curriculum, knowledgeable instructors, and low-pressure environment that accommodates students of all ages and skill levels. They also note reasonable pricing and flexible scheduling for busy adults. The primary criticism involves billing practices, specifically complaints about being charged for missed lessons due to strict cancellation windows and perceived rudeness during sales interactions.
Google rating: 4.8 out of 5 from 48 reviews (96% five-star).
Reviews on this page: 48 Google reviews (47 with written comments).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 6, 2026.
Service: Music Lesson serving Buffalo, New York.
Data from Google, last updated November 13, 2026.
Score profile vs other music lessons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyMusic Lessons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Buffalo's School of Guitar - Buffalo: 82/100 on this factor. Category median: 92.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Buffalo's School of Guitar - Buffalo: 74/100 on this factor. Category median: 92.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Buffalo's School of Guitar - Buffalo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 46.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
4.8of 5
5 stars4696%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
96%praise
Praise4396%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1738%
Staff & attitude1636%
Quality & results49%
Honesty & trust37%
Speed & response24%
Communication24%
Price & value12%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recommend this school to anyone who wants to learn to play the Guitar.”
“Everyone is friendly, encouraging, and knowledgeable, always willing to help.”
“So far it’s been a great experience, definitely recommend these guys 👍👍”
“I'm about a month into guitar lessons here, and I genuinely couldn't be happier with my experience!”
“From my very first trial lesson, I've been impressed by how much I've learned and how quickly my confidence has grown.”
“The lessons are easy to understand and all the teachers are great at explaining/working through any questions I’ve had!”
“Great instructors and very reasonable pricing.”
People customers mention
Chris12 reviews
Rochester3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Liam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
A great place for anyone to learn guitar! Everyone is friendly, encouraging, and knowledgeable, always willing to help.
CarrieLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Fantastic teachers, great course to build real skills for musicians that appreciate quality instruction.
J12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Retired and always wanted to play guitar. I found Buffalo's School of Guitar online and after reading the reviews signed up for lessons. They have lived up to their excellent rating. The owner Chris Glyde is very involved and routinely checks on my progress. He has made himself available anytime I have a…
Samara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve learned and grown so much in my first year with the School of Guitar. You learn at your own pace and see progress every lesson. The plan is very structured so you are always being challenged by something new. Highly recommend!!
Janee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I recommend this school to anyone who wants to learn to play the Guitar. All the instructors were very knowledgeable and easy to learn from.
Allen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Though my time at buffalo's school of guitar was short due to surgery's on my wrists which is preventing me from learning to play guitar. My time there was incredible. I learned more in days there than I did spending months with so called professional musicians. They make you feel comfortable and are genuinely happy…
I'm about a month into guitar lessons here, and I genuinely couldn't be happier with my experience! I came in with absolutely zero guitar experience - truly ZERO. From my very first trial lesson, I've been impressed by how much I've learned and how quickly my confidence has grown.
The program is incredibly well-structured, engaging, and easy to follow. Every lesson feels fresh, creative, and fun, constantly introducing new challenges without ever feeling overwhelming or repetitive. The instructors are fantastic at meeting you where you're at, regardless of experience level, and set you up for success.
Scheduling is also very flexible, with plenty of options to accommodate just about anyone's availability. Beyond the lessons themselves, they provide excellent resources, take-home materials, and online videos to help you continue learning and improving on your own.
It's clear how much thought and care goes into making the entire experience enjoyable and rewarding. Whether you've never picked up a guitar or have one collecting dust in the closet, I can't recommend this place enough. A stellar experience all around!
Response from the owner · 6 days ago
Ohhh wow, what a great review. Thanks for the effort and time you put in to promote our guitar lessons. Really appreciated, if you need anything let me know!
Liam Wall3 reviewsiTotal number of Google reviews Liam has written across all businesses on Google Maps, not just this one.
A great place for anyone to learn guitar! Everyone is friendly, encouraging, and knowledgeable, always willing to help.
Response from the owner · 6 days ago
Hey Liam, Thanks for taking guitar lessons in Buffalo with the School of Guitar. We appreciate the business. If you need anything, I am a call away. - Chris Glyde.
Carrie RicchiazziLocal Guide · 5 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Retired and always wanted to play guitar. I found Buffalo's School of Guitar online and after reading the reviews signed up for lessons. They have lived up to their excellent rating. The owner Chris Glyde is very involved and routinely checks on my progress. He has made himself available anytime I have a question or issue. Both of the instructors I have worked with Chris D. and Mike are knowledgeable, passionate and great teachers. They have tailored my lessons to achieve the goals I set with Chris Glyde when I signed up. I highly recommend BSG.
Response from the owner · 4 months ago
Thanks for the awesome review! I appreciate all your feedback, which helps us continue providing an even better guitar lesson experience in the Buffalo area. If you need anything, Jeff, feel free to reach out anytime!
—Chris Glyde
Samara Clar9 reviewsiTotal number of Google reviews Samara has written across all businesses on Google Maps, not just this one.
I’ve learned and grown so much in my first year with the School of Guitar. You learn at your own pace and see progress every lesson. The plan is very structured so you are always being challenged by something new. Highly recommend!!
Response from the owner · 4 months ago
Thanks for the great review Sam, We're always looking to provide the best guitar lesson experience for the Buffalo area!
Janee Ketelsen2 reviewsiTotal number of Google reviews Janee has written across all businesses on Google Maps, not just this one.
Though my time at buffalo's school of guitar was short due to surgery's on my wrists which is preventing me from learning to play guitar. My time there was incredible. I learned more in days there than I did spending months with so called professional musicians. They make you feel comfortable and are genuinely happy to see you progress and succeed. Chris. Micheal, and Chris are awesome teachers. If you really want to learn to play the guitar and learn proper techniques and fundamentals, look no further this is the place you need to be. Thanks guys for the time spent with me, much appreciated!
Response from the owner · 8 months ago
Thanks for the awesome review, Allen. It sucks that your wrist weren't cooperating enough for you to learn the guitar. If anything changes, feel free to reach back out. We will be teaching guitar lessons in Buffalo for a while!
phillip chmielLocal Guide · 18 reviewsiTotal number of Google reviews phillip has written across all businesses on Google Maps, not just this one.
Where do I start? I began lessons five months ago, and at 59, had doubts that I could start from absolute zero and get the hang of it. Thanks to Chris’s teaching approach, I’m not just making progress—I’m actually loving the process. I look forward to the lessons and the daily time I carve out for practice. If you’re on the fence, just commit and stay open to it. The teachers are kind and supportive, and I leave every lesson understanding more and feeling more confident.
Response from the owner · 10 months ago
Thanks for the great review, Walter! We do our best to provide the best guitar lessons experience in Buffalo. We appreciate your support and love your progress!
Anthony MussoLocal Guide · 6 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
I’m about 2 months into lessons and have made great strides with the school’s help. Chris is fantastic to work with and very knowledgeable. Highly recommend to anyone getting started with learning guitar.
Response from the owner · 10 months ago
Thanks for the great review, Anthony! We do our best to provide the best guitar lessons for Buffalo area.
