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Bug Zapper Pest Control

Pest control service · Ivins, UT · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 363 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 143 Google reviews
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$69typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Bug Zapper Pest Control at a glance

Google reviewers rate Bug Zapper Pest Control five stars based on 143 reviews, noting that the owner replies to ninety percent of feedback. Customers frequently cite punctuality, same-day availability, and flexible scheduling as key benefits of the service. Recurring themes include effective pest elimination, thorough inspections, and clear communication regarding appointment times. Reviewers also mention reasonable pricing and the company's willingness to perform free retreats when necessary.

  • Google rating: 5.0 out of 5 from 143 reviews (99% five-star).
  • Reviews on this page: 143 Google reviews (100 with written comments).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Pest Control Service serving Ivins, Utah.

Data from Google, last updated November 5, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability98Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 98 (median 93)Craft & service: 99 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)
Bug Zapper Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bug Zapper Pest Control: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bug Zapper Pest Control: 98/100 on this factor. Category median: 93.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bug Zapper Pest Control: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bug Zapper Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bug Zapper Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–

Bar = this company · dark tick = category median.

Star ratings

143 Google reviews we collected

  • 5 stars14299%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 100 written reviews

  • Praise154100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price563%
  • Reasonable338%
  • Overpriced00%
  • Not sure00%
$69-36% vs typical pest control services

Middle half of what 7 customers paid ($55–$82) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results3623%
  • Speed & response3523%
  • Would recommend2818%
  • Staff & attitude2718%
  • Honesty & trust138%
  • Communication85%
  • Price & value75%

What customers talk about

We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great job, Brayden, and thank you for taking care of this problem so quickly.”
  • “By the very next day, there were hundreds of dead cockroaches!”
  • “I would definitely recommend this company’s service!”
  • “He is very knowledgeable with termites, Scorpions, cockroaches and any other pests around here”
  • “Jason is someone you can trust to get the job done.”
  • “They are informative about their products and provide great communication.”
  • “Helped with my dog and making sure to get everything done in a timely matter for reasonable price.”

People customers mention

  • Jason 11 reviews
  • George 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Bug Zapper Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

kasey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a major cockroach infestation, and Brayden came out to spray. By the very next day, there were hundreds of dead cockroaches! Great job, Brayden, and thank you for taking care of this problem so quickly. I really appreciate it!

Paid $60–80Great priceCockroach extermination
Anne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Bug Zapper Pest Control provides EXCELLENT service. They are informative about their products and provide great communication. They came out quickly when I had a problem with weevils! Jason is great to work with. I highly recommend Bug Zapper Pest Control.

Paid $60–80Reasonable priceBug & insect extermination
Kari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and efficient. Helped with my dog and making sure to get everything done in a timely matter for reasonable price.

Paid $80–100Reasonable priceBug & insect extermination
MarcusLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Bug Zapper is super responsive when you call. They are thorough when they show up and will follow-up for more invasive problems. Definitely use Bug Zapper for Bug and pest control in St George, UT

Paid $60–80Great priceBug & insect extermination
Carmen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They always let me know the day they are coming so I can put my dogs in. They are honest and knowledgeable! Highly recommend!

Paid $40–60Great price

Customer reviews

5.0 ★★★★★ 143 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lynn Johnson1 reviewTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scorpio

  • Price assessment: Great price
  • Price: $1–20
  • Services: Home inspection
  • Pest type: Spiders
Response from the owner · a week ago

Thanks Lynn. Happy to help

kasey Harper3 reviewsTotal number of Google reviews kasey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a major cockroach infestation, and Brayden came out to spray. By the very next day, there were hundreds of dead cockroaches! Great job, Brayden, and thank you for taking care of this problem so quickly. I really appreciate it!

  • Price assessment: Great price
  • Price: $60–80
  • Services: Cockroach extermination
  • Pest type: Cockroaches
Response from the owner · a week ago

Thanks Kasey. Happy to help

Jerry Owensby1 reviewTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jason does a fantastic job at my property. Always prompt and gets the job done. Thanks

Response from the owner · 3 months ago

Thanks Jerry for the 5 star review.

Valerie HillLocal Guide · 9 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service!!!

Response from the owner · a year ago

Thanks Valerie for your loyalty and great review. Happy to help

Donnie Paulsen7 reviewsTotal number of Google reviews Donnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt , same day service!

  • Positive: Value
  • Services: Rodent extermination, Spider extermination, Cockroach extermination, Bug & insect extermination
Response from the owner · a year ago

Thanks Donnie for your 5 star review

Mckay Hunter16 reviewsTotal number of Google reviews Mckay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bug zapper is the best at getting rid of all The bugs!

  • Price: $80–100
Response from the owner · a week ago

Thanks McKay. Happy to help

Roxie Brown9 reviewsTotal number of Google reviews Roxie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came at appointed time and worked quickly and efficiently

Response from the owner · 3 months ago

Thanks Roxie. We are glad to help

Robert Holman12 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a retreat for free. I appreciate it..

  • Services: Flea & mite extermination, Bug & insect extermination
Response from the owner · 7 months ago

Thanks Robert. I appreciate your review and happy to help

Anne Pingree4 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bug Zapper Pest Control provides EXCELLENT service. They are informative about their products and provide great communication. They came out quickly when I had a problem with weevils! Jason is great to work with. I highly recommend Bug Zapper Pest Control.

  • Price assessment: Reasonable price
  • Price: $60–80
  • Services: Bug & insect extermination
Response from the owner · 2 years ago

Thanks Anne. Happy to help

Andrea Neeley12 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always come into my rescue to come in and get my yucky bugs

Response from the owner · 7 months ago

Thanks Andrea for your years of business. Always my pleasure to help

Bug Zapper Pest Control on Google Maps →

Business details