Pest control service · Lancaster, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty44−5.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 86 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.7★★★★★27 Google reviews · 8 photos
89%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate BugAbate Exterminators 4.7 out of 5 based on 27 reviews, with the owner responding to 48% of them. Customers frequently highlight punctuality, professional communication, and effective solutions for bed bugs, rodents, and gophers, often noting transparent pricing and warranty coverage. However, low-star reviews indicate recurring issues with missed appointments without prior notice and poor quality of installed equipment.
Google rating: 4.7 out of 5 from 27 reviews (89% five-star).
Reviews on this page: 27 Google reviews (17 with written comments).
Owner responses: the business replied to 48% of reviews.
Most recent review: June 30, 2022.
Service: Pest Control Service serving Lancaster, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
BugAbate ExterminatorsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BugAbate Exterminators: 75/100 on this factor. Category median: 93.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BugAbate Exterminators: 82/100 on this factor. Category median: 93.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BugAbate Exterminators: 44/100 on this factor. Category median: 98.C
44
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BugAbate Exterminators: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BugAbate Exterminators: 84/100 on this factor. Category median: 90.A
84
Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.7of 5
5 stars2489%
4 stars14%
3 stars00%
2 stars00%
1 star27%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
88%praise
Praise2188%
Complaints313%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude729%
Quality & results625%
Speed & response417%
Would recommend313%
Honesty & trust28%
Communication14%
Price & value14%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jerry the owner and his employees are great and very professional.”
“I manage apartments and they did an excellent job of cleaning one unit of bed bugs, without any repeat problems or spread.”
“Gerald and his team came out right away and took care of setting me up on a monthly to bi-monthly plan.”
“i would definitely recommend Bug A Bate to everyone”
“But they were very upfront about what I needed.”
“I appreciated how Jerry took the time to explain what he was doing and why.”
“Very affordable and great work and knowledgeable technicians.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BugAbate Exterminators for 6 kinds of job. Pick one to see what they paid and said.
A8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I found Gerald Solley and Bugabate via an Amazon help back in 2017 - when I moved into a new rental. Gerald and his team came out right away and took care of setting me up on a monthly to bi-monthly plan. Could they have said you need every month and gouged me - sure. But they were very upfront about what I needed.…
+ Responsiveness+ Punctuality+ Quality
Arlene3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I manage apartments and they did an excellent job of cleaning one unit of bed bugs, without any repeat problems or spread.
Thank you ,BugAbate
Bed bug extermination+ Punctuality+ Quality+ Professionalism
MichelleLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I have been using BugAbate Services for a couple years now. Jerry the owner and his employees are great and very professional. I first hired him to rat proof my home and rental property. I appreciated how Jerry took the time to explain what he was doing and why. He also gave me a warranty on his work. I was so…
Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Professionalism
Marc7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We hired BugAbate to control gophers while we were away for several months. On our last extended trip we lost 2 trees to burrowing gophers. When we returned we found no gopher activity and all of our trees were healthy. In our discussion before beginning service it was clear they had the equipment and expertise…
Maurice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Great and prompt service. We are a management company and have used Bug Abate for many years now with very satisfactory results.
Spider extermination
Lamya4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The mess that came over were very professional and did their work in a clean and responsible way. They came back when needed to make sure all was well. I am grateful.
Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
I found Gerald Solley and Bugabate via an Amazon help back in 2017 - when I moved into a new rental. Gerald and his team came out right away and took care of setting me up on a monthly to bi-monthly plan. Could they have said you need every month and gouged me - sure. But they were very upfront about what I needed. I love this company. I use for general keep the creepy crawlies away.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Arlene Vaillancourt3 reviewsiTotal number of Google reviews Arlene has written across all businesses on Google Maps, not just this one.
I have been using BugAbate Services for a couple years now. Jerry the owner and his employees are great and very professional. I first hired him to rat proof my home and rental property. I appreciated how Jerry took the time to explain what he was doing and why. He also gave me a warranty on his work. I was so pleased that I hired him to do regular scheduled extermination services throughout the year on my home and rentals, ie spraying and bate boxes. I'm in the Real Estate Business and have referred him to clients who have been very happy with his services as well.
Positive: Responsiveness, Professionalism
Services: Ant extermination, Cockroach extermination, Mosquito extermination, General pest inspection, Rodent extermination, Spider extermination
Marc Montgomery7 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
We hired BugAbate to control gophers while we were away for several months. On our last extended trip we lost 2 trees to burrowing gophers. When we returned we found no gopher activity and all of our trees were healthy. In our discussion before beginning service it was clear they had the equipment and expertise to handle our problem. Based on results, they did a great job!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Rodent extermination
Maurice Douek4 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
The mess that came over were very professional and did their work in a clean and responsible way. They came back when needed to make sure all was well. I am grateful.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Ant extermination, Cockroach extermination, Rodent extermination
Vivian Mendelis5 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
Racoons were digging up all my flowers looking for worms.
Jerry came over and solved the problem in one visit. his knowledge of pest problems and solutions impressed me.
i would definitely recommend Bug A Bate to everyone
jerry
Dolores FloresLocal Guide · 122 reviewsiTotal number of Google reviews Dolores has written across all businesses on Google Maps, not just this one.
Thank you so much. Stanley took care of the issue in one visit very professional and knowledgeable
Services: Bee extermination, Rodent extermination
Response from the owner · 5 years ago
Thank you for taking the time to comment. We strive to be courteous - and to listen - so we can provide actual value for your time & money.
I will let him know.
lahopeLocal Guide · 48 reviewsiTotal number of Google reviews lahope has written across all businesses on Google Maps, not just this one.
Had a tenant in her 90s that couldn't take care of herself. She thought street people and lowlifes were her "friends" and allowed them into her residence to take advantage of her. Had to call on Jerry to get rid of the inevitable bedbugs that resulted from her open house policy. Eventually she became so demented that she was hallucinating so her family finally took her into their care and the roaches scurried away leaving the bedbugs. Once we got the her side of the duplex cleared out, Jerry came in and treated until he could certify that there were no more bedbugs. He also eliminated the blessed few that had presumably made their way into the neighbor's place on the other side of the duplex.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
