Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Burch Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Burch Auto Repair

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 215 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burch Auto Repair is better than 96% of auto repair shops.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burch Auto Repair is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burch Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burch Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burch Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burch Auto Repair is better than 52% of auto repair shops.C
52

Reviews for your job

Customers hired Burch Auto Repair for 8 kinds of job.

Burch Auto Repair for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 278
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Auto maintenance”

Dottie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

As a woman I feel safe being stupid about cars here. 10/10 recommend and they've the cutest shop cat Gretchen 💞

Great priceGeneral repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
Nina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Such an easy, wonderful experience with Burch Auto Repair. No fuss, no unnecessarily high costs, and great customer service. This is the only place I will go for future car maintenance!

Great priceElectricalAuto maintenance
BretLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dropped my car off late at night bc the engine wasn’t running right. They had an easy 24 hr key drop and something to fill out. Got a call the next morning first thing and my car was fixed quickly! Honest good people! Good price! HIGHLY RECOMMEND

Customer photo from Bret's review
General repairs & maintenanceAuto engine diagnosticAuto maintenance
LauraLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a good experience here! Joe and the rest of the staff are amazing and helpful!

Vehicle InspectionBrakesAuto maintenance
Marjorie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Got right in at my appointment time. Car serviced while I waited. Great to see Gretchen during the visit too.

Great priceAuto maintenanceOil change
AshleyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We recently brought our 2007 Honda CR-V to Joe and his team, and it was hands-down the best experience we’ve ever had with a mechanic. From the moment we arrived, Joe treated us like family and demonstrated an honesty and integrity that’s hard to find these days. One of the first things Joe checked was our spark…

Customer photo from Ashley's review
Great priceSteering & suspension repairGeneral repairs & maintenanceAuto maintenance
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe always takes care of his customers and is honest about his work and auto recommendations. Very happy to find a mechanic that I can trust for the life of my car.

Reasonable priceBrakesAuto maintenanceOil change
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They came highly recommended! And now I would highly recommend them! Super friendly got my car back within a day and the cat in the office is adorable! We will be back!

Reasonable priceAuto maintenance
ThomasLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe and the crew at Burch are the answer to your search for a local, independent, hometown auto maintenance and repair shop you can trust. Joe takes the time to explain what your vehicle needs and works with you to keep it on budget and on the road. Fast and super responsive. If you are thinking about buying a used…

Reasonable priceTransmissionGeneral repairs & maintenanceAuto brake repair
YevLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I could not be more happy with Burch Auto Repair, I've worked with Joe ever since buying a few older vehicles and he's not only kept them alive and in working order, but has always been very honest about what's necessary and what can be done later, or never - what more can you ask for really? Other than quality work, which Joe also does!

Great priceAuto battery replacementAuto power window repairGeneral repairs & maintenance
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I go to this shop for everything, I found them when I was originally quoted way to high a price to fix my brakes and struts, these guys did a good job for a really awesome price. I got my tires done, and they help with general maintenance and even oil change. It can be hard as a girl to find a good auto shop. So…

Auto brake replacementAuto maintenanceBrakes
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe and his staff are excellent at getting you in, figuring out your issue, and explaining what is going on. Fast, reliable, and affordable, Joe is someone I trust with my vehicles.

Auto brake repairAuto maintenanceAuto tire replacement
lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Auto maintenanceGeneral repairs & maintenanceVehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change34—
General repairs & maintenance29—
Vehicle Inspection13—
Auto maintenance13—
Brakes13—
Steering & suspension repair11—
Wheel alignment9—
Auto engine diagnostic9—

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