Experts Reviews · Company report
Burch Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Burch Auto Repair

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 215 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burch Auto Repair is better than 96% of auto repair shops.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burch Auto Repair is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burch Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burch Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burch Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burch Auto Repair is better than 52% of auto repair shops.C
52

Reviews for your job

Customers hired Burch Auto Repair for 8 kinds of job.

Burch Auto Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#86 / 442
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “General repairs & maintenance” · showing 20

Dottie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

As a woman I feel safe being stupid about cars here. 10/10 recommend and they've the cutest shop cat Gretchen 💞

Great priceGeneral repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
Cale3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have had the absolute best experience at Burch! Joe has been incredibly helpful with any and every car issue we've had. He's been all of informative, communicative, and easy to schedule. I would absolutely recommend Burch Auto to anyone!

Great priceGeneral repairs & maintenanceEngine repairOil change
BretLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dropped my car off late at night bc the engine wasn’t running right. They had an easy 24 hr key drop and something to fill out. Got a call the next morning first thing and my car was fixed quickly! Honest good people! Good price! HIGHLY RECOMMEND

Customer photo from Bret's review
General repairs & maintenanceAuto engine diagnosticAuto maintenance
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Love Joe and his team at Burch Auto! Very responsive and does great work.

Great priceAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
karenLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick service. Very satisfied with their work.

Reasonable priceGeneral repairs & maintenance
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Went in with a few sounds under the hood that are not normal and battery charging issues. After inspection, a recommendation of work that needed to be done was explained to us and we approved the work. Everything is now performing great

Reasonable priceElectrical repairSteering & suspension repairGeneral repairs & maintenance
HollyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Joe is Amazing. Such a kind soul always try to help you and super knowledgeable. Definitely recommend and worth trusting your vehicle with.

Great priceTiresGeneral repairs & maintenanceElectrical
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I'm picky about who works on our vehicles and I've trusted Burch Auto Repair since my last mechanic retired. Joe and his crew are honest, cominicative, thorough, and provide personal service. I've recommended them to several friends who now also trust Burch for their own vehicles. I could not be happier with the level of service I've experienced there!

Great priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Ty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Joe has taken care of several issues with my daughter's Honda. He is honest, fair in process, and gets my vehicle back quickly. I highly recommend Burch Auto for your service needs.

Reasonable priceAuto exhaust system repairGeneral repairs & maintenanceAuto engine diagnostic
Dean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very happy with the service from Burch Auto Repair. Changing the fuel filter made a huge difference in my pickups performance. Happy with the total diagnosis of my pickup.

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementOil change
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an awesome experience. Joe took the time to explain exactly what was going on with my car and even sent photos of what needed to be fixed. I really appreciated the honesty and transparency. Prices were fair and I felt taken care of. Overall, I’m very happy with the service and will definitely be coming back…

General repairs & maintenance
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had to get new headlight bulbs installed and Joe and team got me in and out in under 30 minutes. This is my 2nd time going to Burch (first time was for a new battery) and I definitely recommend. I even spent time with Gretchen, the office cat, while I was there….so win/win!

Customer photo from Nicole's review
Great priceGeneral repairs & maintenance
AshleyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We recently brought our 2007 Honda CR-V to Joe and his team, and it was hands-down the best experience we’ve ever had with a mechanic. From the moment we arrived, Joe treated us like family and demonstrated an honesty and integrity that’s hard to find these days. One of the first things Joe checked was our spark…

Customer photo from Ashley's review
Great priceSteering & suspension repairGeneral repairs & maintenanceAuto maintenance
RyanLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Joe and the crew are fantastic! We have a few cars being taken care of here, and they are always honest about what is needed now vs down the road, and help plan how to get the most out of the vehicle. Also nice to support a local spot.

Reasonable priceGeneral repairs & maintenanceTire rotationsWheel alignment
ThomasLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe and the crew at Burch are the answer to your search for a local, independent, hometown auto maintenance and repair shop you can trust. Joe takes the time to explain what your vehicle needs and works with you to keep it on budget and on the road. Fast and super responsive. If you are thinking about buying a used…

Reasonable priceTransmissionGeneral repairs & maintenanceAuto brake repair
vsLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe from the Birch Auto Services was excellent and he helped me get my car fixed in timely manner with perfect quote. Cannot thank them enough.

Great priceGeneral repairs & maintenanceAuto brake replacement
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Honest, competent service.

General repairs & maintenance
AnnLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe is just simply top notch! He is friendly - always has time to talk, honest - explains exactly what was wrong and what he did, lets me know if a repair needs immediate attention or if it can wait a bit, personable, efficient and professional. I highly recommend him.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionOil change
YevLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I could not be more happy with Burch Auto Repair, I've worked with Joe ever since buying a few older vehicles and he's not only kept them alive and in working order, but has always been very honest about what's necessary and what can be done later, or never - what more can you ask for really? Other than quality work, which Joe also does!

Great priceAuto battery replacementAuto power window repairGeneral repairs & maintenance
JoelLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe is very knowledgeable and does great work!

Reasonable priceGeneral repairs & maintenanceAuto brake repairTire rotations

Show more general repairs & maintenance reviews (9 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 59%Overpriced 0%Not sure 1%

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